Swytch Bike Reviews

Name: Swytch Bike
Rating: 4.12

4.1 Rating 1,632 Reviews

86 %

of reviewers recommend Swytch Bike

4.1

Based on 1,632 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Swytch Bike 4 star review on 2nd October 2024

Practical SoCal Biker

Swytch Bike 4 star review on 14th September 2024

689

Anonymous

Anonymous // 01/01/2019

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“Battery still not arrived. Promisedfor August.”

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Posted 5 months ago

“I thing the motor could be a bit stronger for the brompton.”

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Posted 5 months ago

“SWYTCH has helped me again very quickly and well in analyzing the problem and delivering the right parts. swytch should be a good example for other companies. Thanks SWYTCH 🙏.”

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Posted 5 months ago

“After a long - endlessly seeming- time of waiting for delivery - it is ABYSMAL- I got my kit and installed it easily - since it was already the 2nd kit I bought, everything was done quite fast. 2 problems though: - The harness of the GO set is way too long for my normal 28/bike 29” - can I order a shorter set? ( fast delivery would be appreciated) - what’s missing in both sets (go and the 1st system) is a connection for the head and tail lights on bicycles with a hub dynamo. That is very bad and unsatisfying. And l assume it would be easy to use the power pack to supply both lights. Bye, Ferenc”

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Posted 5 months ago

“Aside from the long wait to get my kit upgrade, it's all pretty good. New battery set was easy and works great.”

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Posted 5 months ago

“Easy installation, front hub is suprizingly light. however I ordered the larger battery and my wife could not swing her leg over it. So I moved it to the front basket. The manufactior shoud consider offering a raer rack mounted battery. My biggest complaint was the shipping time! THREE months!~I honestly thought I had been scammed! However, once shipped the lead time was resonable.”

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Posted 5 months ago

“We are testing the bike with your Swytch at the moment. Functions and results are very different when comparing with Qwick or Pendix. With your Swytch one only has to move the pedal without force to get forward. The speed can move up to 25km/hr. It is a choice of course. It has been difficult to arrange the cables. Can we use the existing battery to power the lights?”

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Posted 5 months ago

“I am very pleased with the product. I was frustrated by shipping delays even after I had chosen the longest wait for delivery.”

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Posted 5 months ago

“The product is outstanding . Swytch transformed my lightweight mountain bike into a long distance machine without the weight and clumsiness of other ev bikes on the market. The customer service is immediately responsive. However, the shipping and delivery times are abysmal…almost comically horrible. 11 months for one kit, 8 months waiting time for another. My friends love my Swytch but no one will order one because they don’t want to wait almost a year to buy a ev bike. How is it that I can buy parts for my historic car from London and they arrive in the USA in a week but it takes Swytch almost a year to ship kits to me?”

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Posted 5 months ago

“If you live in Ireland this is a tortuous process. Despite the long order time which was then delayed my kit is still residing with UPS stuck in Customs for the last month. Unable to offer more than that at the moment”

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Posted 5 months ago

“I just received the Swytch GO+ kit. Very easy to install and the performance is first rate. Had a bit of difficulty finding a mounting place on my tandem as the frame triangles are too small for the larger battery. I guess if I had ordered the longer cable I could have mounted the battery in the stoker triangle. I ended up mounting it on my front rack, so far, very pleased.”

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Posted 5 months ago

“The kit is great.....your ordering procedure is terrible....I had to repurchase the longer wiring harness....I would have purchased the better handle bar control if I knew it was available....I own 2 kits....thanks, John”

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Posted 5 months ago

“Arrived on time. Quality product. Good instructions. Routing cables took some thought but got there in the end. There were two uncapped cables which needed sealing off. Otherwise working very well. More powerful than my last Carrera rear wheel drive e-bike. Prefer swytch front wheel drive . Feels more controlled.”

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Posted 5 months ago

“Price good, good communications about delivery. Only issue was that it would not fit on the bike I planned to put it on. Had to replace the the pedal sensor for the alternative bike but this was sorted quickly.”

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Posted 5 months ago

“Product (throttle) was fine. Plugged in to test before fitting and then found I couldnt undo the connector. Asked for help via Swytch and am still waiting (12 days later) for a response. Had to demount the battery armature to get throttle over handle bar end (cable quite short). all fixed now and a great product. Support more patchy.”

Helpful Report

Posted 5 months ago

“I’m happy on the whole. I have a Cube Hyde pro 2020 and fitting the pedal sensor was a problem. I have it working but have damaged the pedal sensor in the process. Yes the kit is pretty universal, but each bike has its own issues that need consideration. Rides well , I use it for my commute to work and look forward to the ride each day. My only reservation is the pedal sensor system.”

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Posted 5 months ago

“Es mi segundo kit. lo que más me gusta es que es fácil de instalar y fácil de poner y quitar la batería, ligero y discreto con y sin batería. El precio es un poco más alto de lo que me gustaría pero con paciencia esperando el envío más barato tampoco es exagerado.”

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Posted 5 months ago

“Want to give 4.7 star - kit easy to assemble works a treat on my Trek mountain bike. Loses .3 marks because two unused leads (throttle and brake sensors) are uncapped and open to elements- will improvise fix.”

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Posted 5 months ago

“Despite delay in delivery all is great and my 10 yo daughter is sooo happy :)”

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Posted 5 months ago

“I love love ,love my swytch kit! I can make it up any hill without stopping. It’s like riding a tandem with a strong willing rider in back. The install was not straightforward. I needed to modify two washers so that the front wheel didn’t hit the fork. Plugging in involves getting down on my knees with the battery in the best position.”

Helpful Report

Posted 5 months ago

Swytch Bike is rated 4.1 based on 1,632 reviews