Swytch Bike Reviews

Name: Swytch Bike
Rating: 4.12

4.1 Rating 1,625 Reviews

86 %

of reviewers recommend Swytch Bike

4.1

Based on 1,625 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Swytch Bike 4 star review on 2nd October 2024

Practical SoCal Biker

Swytch Bike 4 star review on 14th September 2024

689

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very pleased with the product. I was frustrated by shipping delays even after I had chosen the longest wait for delivery.”

Helpful Report

Posted 4 months ago

“The product is outstanding . Swytch transformed my lightweight mountain bike into a long distance machine without the weight and clumsiness of other ev bikes on the market. The customer service is immediately responsive. However, the shipping and delivery times are abysmal…almost comically horrible. 11 months for one kit, 8 months waiting time for another. My friends love my Swytch but no one will order one because they don’t want to wait almost a year to buy a ev bike. How is it that I can buy parts for my historic car from London and they arrive in the USA in a week but it takes Swytch almost a year to ship kits to me?”

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Posted 4 months ago

“If you live in Ireland this is a tortuous process. Despite the long order time which was then delayed my kit is still residing with UPS stuck in Customs for the last month. Unable to offer more than that at the moment”

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Posted 4 months ago

“I just received the Swytch GO+ kit. Very easy to install and the performance is first rate. Had a bit of difficulty finding a mounting place on my tandem as the frame triangles are too small for the larger battery. I guess if I had ordered the longer cable I could have mounted the battery in the stoker triangle. I ended up mounting it on my front rack, so far, very pleased.”

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Posted 4 months ago

“The kit is great.....your ordering procedure is terrible....I had to repurchase the longer wiring harness....I would have purchased the better handle bar control if I knew it was available....I own 2 kits....thanks, John”

Helpful Report

Posted 4 months ago

“Arrived on time. Quality product. Good instructions. Routing cables took some thought but got there in the end. There were two uncapped cables which needed sealing off. Otherwise working very well. More powerful than my last Carrera rear wheel drive e-bike. Prefer swytch front wheel drive . Feels more controlled.”

Helpful Report

Posted 4 months ago

“Price good, good communications about delivery. Only issue was that it would not fit on the bike I planned to put it on. Had to replace the the pedal sensor for the alternative bike but this was sorted quickly.”

Helpful Report

Posted 4 months ago

“Product (throttle) was fine. Plugged in to test before fitting and then found I couldnt undo the connector. Asked for help via Swytch and am still waiting (12 days later) for a response. Had to demount the battery armature to get throttle over handle bar end (cable quite short). all fixed now and a great product. Support more patchy.”

Helpful Report

Posted 4 months ago

“I’m happy on the whole. I have a Cube Hyde pro 2020 and fitting the pedal sensor was a problem. I have it working but have damaged the pedal sensor in the process. Yes the kit is pretty universal, but each bike has its own issues that need consideration. Rides well , I use it for my commute to work and look forward to the ride each day. My only reservation is the pedal sensor system.”

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Posted 4 months ago

“Es mi segundo kit. lo que más me gusta es que es fácil de instalar y fácil de poner y quitar la batería, ligero y discreto con y sin batería. El precio es un poco más alto de lo que me gustaría pero con paciencia esperando el envío más barato tampoco es exagerado.”

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Posted 4 months ago

“Want to give 4.7 star - kit easy to assemble works a treat on my Trek mountain bike. Loses .3 marks because two unused leads (throttle and brake sensors) are uncapped and open to elements- will improvise fix.”

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Posted 4 months ago

“Despite delay in delivery all is great and my 10 yo daughter is sooo happy :)”

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Posted 4 months ago

“I love love ,love my swytch kit! I can make it up any hill without stopping. It’s like riding a tandem with a strong willing rider in back. The install was not straightforward. I needed to modify two washers so that the front wheel didn’t hit the fork. Plugging in involves getting down on my knees with the battery in the best position.”

Helpful Report

Posted 4 months ago

“Soddisfatto del mio kit. Funziona bene ed è stato abbastanza semplice da montare, alcuni problemi nell'attaccare il sensore del pedale al telaio della bici”

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Posted 4 months ago

“I'm happy with my kit. It works well and it was fairly simple to assemble, despite having some issues in attaching the pedal sensor to the bike frame (my frame and front deraileur didnt make the job as easy as in the manual). Apart from that, its nice to have electric help in climbing with an heavy bike. As for the manufacturing and shipping times, they were much longer than I expected (I ordered in September-2023 and it only arrived in July-2024.”

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Posted 4 months ago

“I’m obsessed with my Swytch: my bike goes like a rocket and it’s such fun. I had it professionally fitted (for £60) as the skills needed were beyond me and my bike needed some work anyway. The only missed opportunity is having a lockable bracket for the battery: having to take it off and carry if whenever I lock it up publicly, and then fit it back on before I can cycle away is a bit boring. But compensated for by the speed and ease I can cycle with now.”

Helpful Report

Posted 4 months ago

“It took far longer to arrive than I had expected. However, now it is installed, it is working well. However I had a problem installing the kit as the wheel wouldn't fit the forks on my bike. A very helpful cycle shop filed out the slot in the forks to enable the wheel to fit. I e mailed Swytch for advice and never received a reply which was disappointing.”

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Posted 4 months ago

“I do not give 5 stars because of the delay of the order and the fact that the charger plug is not compatible in my country (luckily I have some spare ones which fit the battery). Other than that, all good!”

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Posted 4 months ago

“Swytch kit was good. Gives you what do you expect for an e-bike. But still need a bit push for uphill terrain.”

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Posted 4 months ago

“If the transmitter on the pedal is not in the perfect spot it makes things a lot more difficult. Also my front wheel rattles at times but I’m not sure what is causing it. Lastly I think it may be the speed regulator, but in the middle of riding (and I don’t go very fast) all of a sudden pedalling becomes very difficult and the after 30sec or so it is fine again. With all this said, the journey too and from work has become quicker and easier and in general I am happy with the purchase.”

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Posted 4 months ago

Swytch Bike is rated 4.1 based on 1,625 reviews