Rhino Trade Insurance Reviews

Name: Rhino Trade Insurance
Address: Troon Way Business Centre, Humberstone Lane, Leicester, Troon Way Business Centre, Humberstone Lane, Leicester, Thurmaston
Rating: 4.95

5.0 Rating 3,738 Reviews

99 %

of reviewers recommend Rhino Trade Insurance

Company Reviews

Metrics

Info

5.0

Based on 3,738 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Rhino Trade Insurance:

Rhino Trade Insurance Services are a UK based insurance broker that serves the self-employed tradesman community.

We offer online employers and public liability insurance, tools in transit insurance, legal expenses insurance and tax fee protection insurance at affordable premiums for self employed tradesmen.

STRAIGHTFORWARD INSURANCE FOR SELF-EMPLOYED TRADESMEN

Visit Website

Phone:

0116 243 7904

Email:

info@rhinotradeinsurance.com

Location:

Troon Way Business Centre, Humberstone Lane, Leicester,
Troon Way Business Centre, Humberstone Lane, Leicester
Thurmaston
LE4 9HA

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Rhino Trade Insurance 5 star review on 24th July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Email you no reply,called you and was told you would call back but didn’t,tried to pay on line after filling in renewal and was informed you would send an invoice (I’m away on holiday and won’t be on email) so can’t pay”

Helpful Report

“Kieron the guy dealing with insurance was very good helpful and polite As far as the insurance itself goes this is a new policy so will pass a detailed assessment in a years Time”

Helpful Report

“Website is dreadful”

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“Got fed up wioth being hassled weeks before my insurance was due for renewal, both by phone and email”

Helpful Report

“Since I have only just taken out a policy there is almost nothing to review. Hopefully I never need to know what the company is like in the event of a claim. In terms of the sign-up it was quick and efficient. I've never met the agent, but he insisited on calling me mate in every other sentence :-)”

Helpful Report

“Very good to say the least”

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“Normal insurance with them many years So Phone call saved £100 on the cost”

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“New customer so early days as yet, easy enough to get a quote and very competitively priced.”

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“The product is great and value for money. However, I'm not very keen on the constant calling to renew my policy. This pressure to renew way before my policy is due for renewal may in the future lead me to find a less pressurising company.”

Helpful Report

Thanks so much for your review, we really value any feedback we receive from customers, it's the only way we'll keep improving :) We're sorry to hear that you felt pressure from our renewals team when renewing your policy. We always contact customers on 4 occasions if their policy is due to expire. Once 30 days before expiry, then 14 days before expiry, the day before expiry and then if the insurance has yet to be renewed or cancelled, on the day of expiry. We do this to give our customers the best possible opportunity to ensure that they are covered and remain compliant and protected. We will look into the circumstance of your renewal to ensure that our processes were met.

“Rhino trade insurance, could you please ease off on the calls, emails etc. when my renewal comes around next time? I know my policies are up for renewal, I'm a professional. I appreciate a little nudge when the time is near, but daily calls get boring after 2 weeks. Besides that thank you for sterling service.”

Helpful Report

“Don’t like being constantly pestered all you need to do is phone me once and send a email out to renew. Must’ve had over 25 calls from you poor in my opinion that”

Helpful Report

Hi Ellis, we're really to hear that you didn't have anything other than a fantastic experience with Rhino on this occassion. Our renewals team are always keen to ensure that businesses are renewed to ensure that insurances do not lapse causing customers any gaps in cover. Again we do apologise if our dillegence came across as pestering in this instance. We shall work on this to ensure that you are only satisfied going forward. Many thanks for your feedback!

“I bought my policy online. About a week ago I used the site for a quote and received 2 or 3 calls a day for about a week off the back of it. I found it quite annoying, and a bit of a hard sale tactic. It nearly pushed me away from using this company”

Helpful Report

“Charged an unexpected admin fee of £14 after quote”

Helpful Report

Good evening Ryan, thanks so much for the star rating! We massively apologise if the £14 Direct Debit administration fee was unexpected upon your renewal. This fee is paid annually for all policies paid via monthly Direct Debit and is something that you also paid for when you took the policy out last year. Note however that you were not charged any interest fees whatsoever for the monthly payment option, just the annual £14 fee :)

“It’s hard to review a how good you are as a company as I am a new customer who has never made a claim so can’t really say, you could be a bunch of bastards and the insurance is not worth the paper, hopefully I will never have to make a claim to find out. The lad who I spoke to on the phone, I think his name is Matt seemed like a smashing lad had an answer to all my questions so the only thing I could rate you on is how good your sales staff are and he was alright.”

Helpful Report

Good afternoon Matthew, thanks so much for your honest review! Touch wood you never need to make a claim but if you do then we hope that our claims handling is just as good as our service, price, and ease of purchase (well that's what we've heard anyway!). Matt will be chuffed to hear that you rated his service, thanks for choosing Rhino! PS. We'd like to think we're not a bunch of b*stards!

“Fantastic customer service. I highly recommend.”

Helpful Report

Rhino Trade Insurance is rated 5.0 based on 3,738 reviews