Rhino Trade Insurance Reviews

Name: Rhino Trade Insurance
Address: Troon Way Business Centre, Humberstone Lane, Leicester, Troon Way Business Centre, Humberstone Lane, Leicester, Thurmaston
Rating: 4.95

5.0 Rating 3,738 Reviews

99 %

of reviewers recommend Rhino Trade Insurance

Company Reviews

Metrics

Info

5.0

Based on 3,738 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Rhino Trade Insurance:

Rhino Trade Insurance Services are a UK based insurance broker that serves the self-employed tradesman community.

We offer online employers and public liability insurance, tools in transit insurance, legal expenses insurance and tax fee protection insurance at affordable premiums for self employed tradesmen.

STRAIGHTFORWARD INSURANCE FOR SELF-EMPLOYED TRADESMEN

Visit Website

Phone:

0116 243 7904

Email:

info@rhinotradeinsurance.com

Location:

Troon Way Business Centre, Humberstone Lane, Leicester,
Troon Way Business Centre, Humberstone Lane, Leicester
Thurmaston
LE4 9HA

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Rhino Trade Insurance 5 star review on 24th July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have been with Rhino for the past few years. However i do not need to be bombarded with emails regarding renewal. Moving forward why not let the client decide rather than annoying emails?”

Helpful Report

Thank you so much for your review - We're really sorry if you feel that we overdid it on the renewal emails! We send 4 emails to remind customers that their policies are due for renewal starting 30 days prior to the renewal date. This is to ensure that policyholders have every chance to review their renewal quote and make a decision in enough time to ensure that their policy does not lapse leaving a gap in cover. We use all customer reaction to help improve our services so once again we appreciate the feedback.

“Extortionate”

Helpful Report

“Answered the phone quickly but not very knowledgeable, not sure the guy knew a lot about the different construction trades. FYI they don't cover solar or battery installations so if you're an electrician getting into this market just go elsewhere. Think they will be shooting themselves in the foot in the coming years as everyone turns to installing renewable technologies.”

Helpful Report

Thanks so much for your review, we take all responses very seriously and strive to continue to improve our services based on customer feedback. Our staff are very aware and clued up around the multitudes of trades and industries we cover, albeit there are certain professions that we do not yet cover, therefore certainly won't be experts in those fields. We do cover solar and battery installations but only as long as these are installed on ground level and not at height. We are always looking to expand the trades we support however, so will certainly ensure that your feedback is considered. We are sorry that we couldn't help you further in this instance!

“Grammar on spelling incorrect = OGDEN Plumbing & Heating”

Helpful Report

Good afternoon Philip, we are very sorry that the grammar on the company name was initially incorrect. I can confirm that we have changed the details on both your account and policy documentation and have now re-issued the emended policy docs to you directly. If there is anything else you need, please let us know :)

“Still waiting for paper through post”

Helpful Report

Hi Kevin, we’re really sorry that you’re waiting on policy documents via post, we’ll ensure that these are sent out directly to you first thing tomorrow. We’re trying to go paperless but appreciate that hard copies are often required!

Rhino Trade Insurance is rated 5.0 based on 3,738 reviews