“I got myself a selection of individual sachets to try. I did really enjoy the taste of the first one I had with oat milk, and the texture made me feel like I was consuming something really healthy and not overly processed. But- I had the most awful stomach pain afterwards, which meant I had to take painkillers. I tentatively tried another flavour stirred into Greek yogurt (I have to admit I enjoyed the taste of this less), but the pain came back :( Needless to say I won’t be using 6 other sachets I purchased as it just isn’t worth it- it really hurts! My diet is rich in fruit and veg so I’m very used to fibre, and I’ve used protein shakes in the past with no ill effects, so I don’t know what the issue is. It’s a massive shame because I really wanted to use Purition regularly.”
Thank you for sharing your experience - I'm really sorry to hear about the stomach pain you had. That sounds awful and definitely not what we want for anyone trying Purition.
While most people's digestive systems get on well with our products, the natural ingredients like seeds and nuts can sometimes be a bit much for some people, even if you're used to high-fibre foods. Sometimes starting with just half a sachet can help you adjust over a few days.
It's a real shame this didn't work out for you. If you'd like to chat more about your experience or ingredients that might have caused this reaction, please feel free to drop us a message directly hello@purition.co.uk or 01743 444397.
Thanks for your kind words about the taste and texture of the original blend. We really appreciate you giving Purition a try and taking the time to let us know how you got on.
Thank you for your feedback. We understand that Purition's natural, nutty texture can be surprising at first, especially if you're used to smoother protein shakes. The bits you're noticing are actually whole food ingredients like nuts and seeds - we're committed to using real, minimally processed ingredients rather than synthetics or emulsifiers.
Many of customers have found success by blending longer (20-30 seconds) or adjusting their liquid ratio. You might also try adding frozen fruit or banana for a smoother consistency. Alternatively, Purition can be delicious stirred into Greek yoghurt or porridge instead of as a shake.
While the texture may take some getting used to, these natural ingredients are what provide the genuine nutrition our customers love. We'd be happy to offer more tips or discuss alternative serving suggestions if you'd like - feel free to reach out to us directly hello@purition.co.uk
“I received my shakes today and was so excited to try them but unfortunately this is not for me. I got a mouthful of seeds and stuff that tasted disgusting is the only description I can give. I thought blending it some more would aid the texture and it did a bit but the taste was still horrible and I couldn’t even force it down. I was really looking for something to help curb my sweet tooth and fill me up. Really disappointed.”
Thank you for taking the time to share your experience. We're sorry that Purition wasn't to your taste - we understand that our whole food ingredients create a unique texture and flavour that isn't for everyone.
We've reached out to you directly by email to address your concerns. As a company committed to using only natural, nutritious ingredients without artificial additives or ultra processed powders, we maintain these standards even though it means our shakes have a more natural texture and flavour profile.
For new customers reading this review, we always recommend starting with our sample packs to find your preferred flavours. Many customers find that blending with fruit or yoghurt helps create their perfect smoothie, though we respect that Purition may not be the right fit for everyone's preferences or dietary requirements.
“I used to love Purition Vegan but the new formula gives me bloating, constipation and makes my IBS flare. My nutritionist has told me to stop using it, what a shame. I’m not sure why it has been changed as it also smells and tastes foul now”
Thank you for your feedback Jess. We're sorry to hear about your experience with our new recipe. Given your IBS, we typically recommend starting with a smaller serving size (half a serving) and gradually building up over time while your body adjusts to any dietary changes. However, we understand that you've consulted with your nutritionist, and we fully respect their guidance regarding your needs.
We've recently streamlined our vegan range based on overall customer demand to maintain the highest quality across our most popular options. We're actively considering bringing back discontinued favourites as Limited Editions, and feedback like yours is invaluable in shaping these decisions.
If you'd like to discuss our current vegan range or need any recommendations, please don't hesitate to contact our customer service team directly on 01743 444397 or hello@purition.co.uk
Hello,
We're very sorry to hear that our vegan product didn't meet your expectations.
We'll contact you directly via email to gain a better understanding of your experience. If you're not strictly following a vegan diet, we'd be more than happy to offer you samples from our original range, which may suit you better?
Hello,
We're concerned about your experience and are actively working to resolve this. Our records show your order was shipped on 1st October and marked as delivered on 3rd October. We've reached out to you directly to address this discrepancy and find a solution.
Please contact our customer service team on 01743 444397 or hello@purition.co.uk if you haven't received our message. We're committed to locating your package or providing a replacement promptly.
“The quality is good...however after years of being a regular customer they have stopped the vegan coconut and pistachio flavours. Really disappointing.”
Hello Balvant,
Thank you for your long-standing loyalty and for sharing your feedback. We truly value customers like you who have been with us for years.
We understand your disappointment regarding the discontinuation of the vegan coconut and pistachio flavours. As we explained in our email to you, we've recently streamlined our vegan range based on overall customer demand. This decision, while difficult, allows us to maintain the high quality and freshness our customers expect across our most popular options.
We're actively listening to feedback like yours and are considering bringing back discontinued flavours as Limited Editions in the future. Your input is invaluable in shaping these decisions.
We hope you'll continue to enjoy our other vegan flavours, which still offer the same nutritional benefits you've come to expect from Purition. If you'd like any recommendations or have any questions about our current range, please don't hesitate to reach out.
Thank you again for your years of support. We're committed to continuing to provide you with high-quality, nutritious products.
“The vegan shakes used to be great in my opinion. Then they changed it to be V2.0 amidst fanfare.
But they have killed it - now bitter and sludgy texture. Shame - foolish decision - make the genius who changed it drink it for life.”
We're sorry to hear about the faulty heat seals in your order. They can occasionally pop open in transit, and we appreciate you letting us know.
I've tried to reach you by phone to resolve this issue promptly, but were unable to connect. I'll be sending you an email shortly to get more details and arrange for replacement of the damaged items.
For future reference, our customer service team is always ready to assist with any issues. Contacting us directly allows us to resolve problems quickly and ensure your satisfaction: hello@purition.co.uk. Tel. 01743 444397.
We value your feedback and look forward to making this right for you.
“Although not vegan, I ordered the vanilla purition formula to supplement protein and fiber dietry support.
I blended it perfusly with milk, but it was beyond grainy and gritty. Didn't taste of vanilla at all, more nutty.
It's was very unpleasant and couldn't drink it. Wasted money 🤦♀️”
“Horrific delivery system. It always takes ages. Last time I had to make a massive diversion to pick it up from a place way out of the way, this time the package got "return to sender" without me never having seen it.”
“I received my packet of purities, it said strawberry flavour. I tried it for my lunch and was shocked to find it tasted vile. The powder wasn’t pink as shown on here but a browny colour, it was so disgusting that I threw the drink down the sink. I tried it again about a week later to see if the taste had changed , but it was still vile so down the sink it went and out with the rubbish the packet full of powder went. I won’t be trying it again waste of money.”
We're genuinely sorry to learn that your Purition experience did not meet your expectations. We acknowledge that taste and texture can be very subjective, and individual preferences vary greatly.
At Purition, our utmost commitment is to deliver superior nutrition. We painstakingly craft our products using whole foods, without compromises, to avoid the inclusion of any refined powders or chemical food additives. These ingredients might enhance the smoothness and taste, but they could compromise your health, which we won't risk.
It's disappointing when a product doesn't live up to one's expectations due to personal taste preferences, and we'd have been happy to share some advice and serving suggestions for you.
Thank you for giving Purition a try and I'm sorry that it wasn't for you.
“GROSS, poor service, ignore messages - just all over bad
I ordered a selection, they came - I opened the strawberry, and despite being called strawberry flavour, having a photo of a pink shake on the front
It didn't actually smell or taste like a Strawberry, it was also a brown colour (fine, but advertise it as brown not pink!)
I added a heap of fresh strawberries to it hoping to save the grainy texture and lack of strawberry taste, - it's was okay at best
However, I should not have to be adding stuff to it.
I emailed TWICE and social media messages. Totally ignored, the website isn't clear on how to get a refund
Honestly, don't bother, they don't 🤦🏻♀️”
“I have previously used Purition and although it takes a bit of getting used to I was happy to reorder. This time I have had horrendous side effects of nausea and stomach pains so unfortunately I can’t recommend.”
“I've tried this twice now, several months apart. Both time it was the same; it started out well - different but interesting flavour and texture. Unfortunately, 3-4 hours later I felt as sick as a dog. I can only recall two other occasions in my life of feeling SO bad. After having to lie down and feeling increasingly sick, I progressed to an hour sitting on the loo before (the first time) violently and repeatedly throwing up. This time round I've not quite got to that yet but am desperately hoping I won't as I'm typing this feeling pretty bad.
I don't like having to write such a negative review but it's quite plain this product makes me VERY ill.”
I am very sorry to hear that you have been unwell and that Purition has not suited you. I will drop you an email directly with the returns details for the remainder of your order.
“It tastes absolutely horrendous. I usually am a fan of wholefood ingredients, protein drinks, meal replacements, health supplements etc but I cannot stand to drink the purition sachets without gagging. The texture is horrible, and when blended its incredibly watery. No matter what flavour I try, the taste is always the same. It's indescribable, many reviews described the weird taste as being nutty but to me it's a weird pulp tasting thing of some kind. The only way I can feel the sachets being edible at all is if I drowned it in flavour with other ingredients like fruit, porridge, sugar etc, which sort of defeats the purpose of a nutritionally compact meal replacement and this also brings more hassle which defeats the point of the convenience. Really disappointed & I hope they really try to improve the flavour!”
We're genuinely sorry to learn that your Purition experience did not meet your expectations. We acknowledge that taste and texture can be very subjective, and individual preferences vary greatly.
At Purition, our utmost commitment is to deliver superior nutrition. We painstakingly craft our products using whole foods, without compromises, to avoid the inclusion of any refined powders or chemical food additives. These ingredients might enhance the smoothness and taste, but they could compromise your health, which we won't risk.
I'll drop you a call directly to assist further.
I'm very sorry to hear this.
Purition is made with seeds and nuts and delicately flavoured with real food ingredients. It has a mildly nutty taste and texture, is not overly sweet. If you want to enhance any flavour notes, it's easy to do so at home. Something else to take in account is that the milk you choose makes a flavour difference. I'll drop you an email now with some additional serving ideas that might be helpful.
“I have been having your variety bags of purition shakes for over two years on a regular basis and l have found semi thick and delicious, but my last two orders have been disappointing. The shakes are thin and runny, l use 200mls of almond milk and leave overnight what has gone wrong?”
Hello Linda, thank you for your loyal custom.
This is really strange, we haven't changed our recipes. Are you still using a blender? Or have you changed milk at all? I'll drop you an email so we can help you directly.
“Ok so I tried quite a number of meal replacement shakes. This one is by far the worst. I am not a vegan but I do have a lactose intolerance so vegan option is the only one. I have chosen taster selection to be able to try different flavours. I started with my favourite one, vanilla. I used a blender and added lactose free milk, to not affect the flavour by using oat or coconut. It tasted absolutely disgusting! Texture was not smooth, colour was greenish and there was nothing of a vanilla flavour in it. I can only compare it to a wet cardboard with a hint of mould in it- as this is how I imagine it would taste like. I’m dreading trying more flavours and if I didn’t open it - I’d simply return it. Absolute waste of money.”
Thank you for trying Purition and for providing your feedback.
We are sorry that you did not enjoy Purition. We understand that taste is personal, and completely accept that whilst many customers enjoy Purition, some don’t and it is not to everyone’s liking. Our Original range is ultra low lactose and suitable for most with a lactose intolerance so there's another option for you. I couldn't find your purchase details but will email you with the address provided to help further.
It is very true, the texture is so different to other protein/ meal replacement shakes on the market and that is because Purition is just made of real, whole-food ingredients (mostly nuts and seeds, with some protein and real food ingredients to gently flavour it) and without any additives, so it has a crunchy, real food texture and it is not smooth like single-ingredient protein powders.
Thank you again for taking the time to write, will be in touch directly.
