ProSwimwear Reviews

Name: ProSwimwear
Rating: 3.93

3.9 Rating 242 Reviews

75 %

of reviewers recommend ProSwimwear

Company Reviews

Metrics

3.9

Based on 242 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how ProSwimwear made you happy

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

ProSwimwear 1 star review on 17th November 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am trying to call the company for almost a month and no one is answering. I want to know where is my order ?! We also tried to send email and no one ever replied back. Order number 1001274200”

Helpful Report

Posted 2 years ago

“They originally sent the wrong size but Ivy was so helpful with the return & refund. I bought another pair of swimwear right away”

Helpful Report

Posted 2 years ago

“I live in the USA and have made 10+ purchases from Proswimwear. Besides their prices being great, their customer service is superior to the actual manufacturers in every way. I have had to interact with their customer service on 2 occasions, one a rip at the seam of a tech suit and the other was 2 tech suits that I incorrectly purchased the wrong type and was beyond the return dates. These issues were rectified in a mere couple of emails with 100% satisfaction. A defect on a tech suit purchased directly from Speedo entailed a 6 month 12+ emails back and forth. I appreciate good customer service in todays society in which good costumer service is a dying art.”

Helpful Report

Posted 2 years ago

“Purchased goggles for my son for Christmas and did not realize that ProSwimwear was located in Great Britain but that explained the longer delivery time to NY. Despite the distance and cost of sending a replacement, Vivian and ProSwimwear handled my issue with the goggles in an expedient and professional manner and a replacement pair of goggles are on their way!”

Helpful Report

Posted 2 years ago

“Hemos tenido un problema con un traje de baño de competición. La atención al cliente ha sido excelente, mejor que si hubiera comprado en una tienda de mi ciudad.”

Helpful Report

Posted 2 years ago

“Had faulty swimming jammers to return, the customer service at Proswimwear are always excellent, quick and really helpful. Couldn't be more impressed.”

Helpful Report

Posted 2 years ago

“Very helpful when my parcel wasn’t delivered they sent me a screen shot of the QR code and told me where the package was located”

Helpful Report

Posted 2 years ago

“The service staff are amazing. We had a little issue with a racing suit and their swift action to resolve it made me feel like I had shopped at a local store. Thank you.”

Helpful Report

Posted 2 years ago

“After a small problem with a product, the problem was fixed quick and very, very effectively. Huge thanks to Ivy from customer service for a best customer service experience in a long, long time. :) Will buy from this shop in the future.”

Helpful Report

Posted 2 years ago

“Excellent customer service! Worked to resolve issue I had with my order in a timely and fair manner”

Helpful Report

Posted 2 years ago

“Normally best value & good customer service :-)”

Helpful Report

Posted 2 years ago

“Great company! Very competitive pricing and backed up by excellent customer service and aftercare. I had a warranty issue and it was a smooth and supportive process with Paige and her colleagues Vivian, Ivy, Sue and George all contributing to resolve my issue quickly. Highly recommend!”

Helpful Report

Posted 2 years ago

“I would highly recommend ProSwimwear. They are very professional, fast and their service team are incredibly helpful. I will definitely shop with them again. Also their prices are very very competitive - More than happy to recommend”

Helpful Report

Posted 2 years ago

“Muy atentos, sobre todo Ivy que es fácil comunicarse con ella en español y te aclara los asuntos del reembolsos y devoluciones, Gracias por todo”

Helpful Report

Posted 2 years ago

“I had issues with the delivery of my purchase but the customer service was extremely fast, helpful and easy to follow. I had used ProSwimwear before and didn’t have a problem so was a little disappointed to start with but very happy with end results! Would definitely recommend ProSwimwear.”

Helpful Report

Posted 2 years ago

“Excellent service, especially when contacted for return and refund.”

Helpful Report

Posted 2 years ago

“Very responsive. My package is delayed, and Ivy helped me tracking my order.”

Helpful Report

Posted 2 years ago

“Polite , courteous, efficient, willing to help”

Helpful Report

Posted 2 years ago

“I had a problem with a Jammer that was offered by Friends and contacted the support Proswimwear, the assistance was clear and very professional, they resolved the problem very quickly and I appreciated a lot the direct support from Paige Florence from Customer Service. Thanks so much!”

Helpful Report

Posted 2 years ago

“Very good service. Made a order error and contacted them to resolve. They were super efficient and sorted the problem promptly even though it was my error. Waiting for the product so will update once I have received the costumes.”

Helpful Report

Posted 2 years ago

ProSwimwear is rated 3.9 based on 242 reviews