ProSwimwear Reviews

Name: ProSwimwear
Rating: 3.93

3.9 Rating 242 Reviews

75 %

of reviewers recommend ProSwimwear

Company Reviews

Metrics

3.9

Based on 242 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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ProSwimwear 1 star review on 17th November 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had to return a swimming costume to ProSwimwear I contacted Customer Service and within one hour I had a returns label to print out. Great Customer Service thanks again Ivy.”

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Posted 7 months ago

“ProSwimwear replied to my email query within the hour and happily sorted the mistake I had made with my order. Great customer service!”

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Posted 7 months ago

“I jad to return a product and proswimwear customer service was so efficient they did all tje necessary work withing a day. Which was beyond my expectation. Thank you si much for your great service.”

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Posted 8 months ago

“Beware of this company. It is not located in the U.S, rather it is in the U.K. It takes 1 month ti receive your order, they do not state this on the website. If you live in the U.S, stay clear of this company. Caveat Emptor.”

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Posted 8 months ago

“Buying with Proswimwear, always never disappoint me. Great purchases, excellent products and prices.”

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Posted 8 months ago

“100% recommend!!! If you looking for quick delivery especially!”

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Posted 9 months ago

“Not good for international orders , I am from Canada so you have to pay additionally costum duty handling fee for me it was $48 also the swimming suit was small for my daughter so I paid for UPS services of $35 to return it, never will buy from this company again.”

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Posted 9 months ago

“Very prompt in their reply. Good custmer service”

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Posted 9 months ago

“I was able to find the swim suit my daughter uses here, when I couldn’t find it anywhere else. The tracking stopped once it entered Canada so I asked customer service if they could track it and they responded to my request quickly. I didn’t have to pay duty on one swim suit which was nice. It takes a little longer than advertised on their site but you just don’t know how long it will take going through customs. They don’t use any of the couriers which is nice so you don’t end up paying a huge bill for clearing customs like the couriers like to charge.”

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Posted 9 months ago

“The snorkel we purchased 3 months ago through proswimwear broke and proswimwear sent a replacement to us. We had to provide evidence and return the broken snorkel but they provided a pre-paid postage label for this.”

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Posted 10 months ago

“While ProSwimwear sent my the wrong item, they were very helpful and offered bespoke customer service in rectifying the problem. In this day and age, it is a rare opportunity to be able to speak to a real person to sort something out. Highly recommended as trustworthy.”

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Posted 10 months ago

“The team are so helpful, George responded so quickly to my emails! I love their swimwear ranges, always arrives quickly. And to fuss whatsoever if I need to return due to not fitting/ not quite right for me. I cant recommend them enough. Thanks again George, for such friendly service!”

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Posted 10 months ago

“Excellent customer service! They answer and solve my issues fast. Very helpful and prompt with replies. Thank you ProSwimwear team ❤🙂 Barbara”

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Posted 10 months ago

“Very good service with a very fast delivery. I recommend it. Thank you”

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Posted 10 months ago

“5 Star for customer service and best offers online. Sooo much selection. Will definitely buy again.”

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Posted 10 months ago

“Very helpful, understanding company”

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Posted 10 months ago

“Itook a picture of the product and asked for a guarantee because it seems that the hip has increased, and I accepted and refunded it. Despite being in Korea, I was touched by the kind customer service”

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Posted 10 months ago

“Dealt with a problem with a race suit really quickly superb customer service”

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Posted 10 months ago

“Amazing customer service!! Helped to fix a defective suit problem in a matter of days. Fast delivery to the United States, and great prices.”

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Posted 11 months ago

“These guys are really informative and helpful, I will definitely buy from them again.”

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Posted 11 months ago

ProSwimwear is rated 3.9 based on 242 reviews