ProSwimwear Reviews

"I am very disappointed with the way Proswimwear is handling my refund, they deducted my debit card 3 times for the same purchase of a swimsuit. I wrote to them pointing out this and they responded acknowledging the error and promised to refund me within 3-5working days, this was on 25 October but upto now nothing has come through. \r\nI have written several emails but no one responds to my email. I have also sent a message on their Facebook page but no response again. \r\nI am very disappointed to learn from other reviews that this is actually a habit of theirs not to action client\u2019s issues. THIS IS UNACCEPTABLE!"

"Terrible service. Avoid at all cost if you are in the EU. They CLEARLY state on their website that if you buy from one of their local shops (.de \/ .dk \/ .nl), they will ship it from within the EU. This is just NOT true. They shipped my item from the UK and I had to pay customs fees, which I refused.\n\nThe item was sent back and they promised me they had fixed the issue and that I could just go ahead and order again. I gave them the benefit of the doubt, and of course, the same thing happened again. That is the definition of false advertising. I have made it very clear to them that they should remove the banner from their website or fix the shipping issue. I can see the banner is still there, but I am not about to try a third time. Just avoid them.\n\nI am 26 days into waiting for a refund on my second order. They say it's not delivered back to them. DHL says that it is.. I am so done with this company. Worst service ever."

"Der Badeanzug hat beim ersten Schwimmen die Farbe verloren. Auch auf meine Reklamation kam bis heute keine Antwort. Ein sehr schlechter Kundenservice. "

"3\/15\/2020 I ordered a HUUB wetsuit for my son.\r\n\r\n4\/27\/2020 Wetsuit finally arrives (At the same time I had ordered a wetsuit for my daughter from another UK company which arrived 5 days after I ordered it, proswimwear took almost 6 weeks to arrive).\r\n\r\n4\/27\/2020 When we opened the box the wetsuit had several holes in it, since the outside packaging was undamaged I have to assume this was tried on or otherwise used and then boxed up damaged and sent to us. The tissue paper that it is normally wrapped in inside the box was crumpled underneath the suit.\r\n\r\nEarly May: I repackage damaged wetsuit and return it at my expense to their Florida receiving (I understand it gets sent onto the UK from there).\r\n\r\n5\/18\/2020: I receive confirmation via the tracking number that the package arrived at their FL facility\r\n\r\n8\/4\/2020: I\u2019m still waiting for a refund\/return confirmation. It\u2019s been almost 5 months since this debacle started. I\u2019m still out $308 + the cost of shipping their damaged goods back to them. \r\n\r\nAvoid this company at all cost. I so wish I had paid the extra $20 and got this same suit from a better company.\r\n\r\n8\/13\/2020: Their customer service rep has informed me they only send out perfect suits so there is no way the damage was caused by them or in shipping and therefore they will not be refunding my money. So at this point I now have no wetsuit and no refund. I\u2019ve initiated the dispute process through my credit card."

"3\/15\/2020 I ordered a HUUB wetsuit for my son.\r\n\r\n4\/27\/2020 Wetsuit finally arrives (At the same time I had ordered a wetsuit for my daughter from another UK company which arrived 5 days after I ordered it, proswimwear took almost 6 weeks to arrive).\r\n\r\n4\/27\/2020 When we opened the box the wetsuit had several holes in it, since the outside packaging was undamaged I have to assume this was tried on or otherwise used and then boxed up damaged and sent to us. The tissue paper that it is normally wrapped in inside the box was crumpled underneath the suit.\r\n\r\nEarly May: I repackage damaged wetsuit and return it at my expense to their Florida receiving (I understand it gets sent onto the UK from there).\r\n\r\n5\/18\/2020: I receive confirmation via the tracking number that the package arrived at their FL facility\r\n\r\n8\/4\/2020: I\u2019m still waiting for a refund\/return confirmation. It\u2019s been almost 5 months since this debacle started. I\u2019m still out $308 + the cost of shipping their damaged goods back to them. \r\n\r\nAvoid this company at all cost. I so wish I had paid the extra $20 and got this same suit from a better company.\r\n\r\n8\/13\/2020: Their customer service rep has informed me they only send out perfect suits so there is no way the damage was caused by them or in shipping and therefore they will not be refunding my money. So at this point I now have no wetsuit and no refund. I\u2019ve initiated the dispute process through my credit card."