Opie Oils Reviews

Name: Opie Oils
Address: The Fuel Depot, Cardrew Industrial Estate, Cardrew Way, The Fuel Depot, Cardrew Industrial Estate, Cardrew Way, Cornwall
Rating: 4.85

4.9 Rating 13,962 Reviews

96 %

of reviewers recommend Opie Oils

4.9

Based on 13,962 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Opie Oils 5 star review on 9th March 2025

293

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very very poorly packaged”

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Posted 3 hours ago

“Very slow delivery, don't know why.”

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Posted 2 weeks ago

“angry they send you an email day after you place an order with discount code”

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Posted 3 weeks ago

“Approx 200ml of oil had leaked out during transportation and delivey, delivery refunded but I'm still short of fluid for the oil change had to order a supplementary 1l from Amazon”

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Posted 3 weeks ago

Hello, thank you for your feedback. At the time of you contacting us you had stated you had lost approximentaly 50ml. As we do not have any items small enough to cover that loss, we had instead refunded your shipping as our way of apologising for the inconvenience. We do apologise on behalf of FedEx for this situation. Kind regards, Sam

Posted 3 weeks ago

“Order has not yet been delivered.”

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Posted 1 month ago

Hello, I'm sorry to hear that you have not received your order. We have a customer service team you can contact to get issues like this resolved. I have had a look into this for you and I'm afraid the courier was unable to deliver because you do not have a house name or number on your order. Unfortunately, without this, the courier is unable to locate your address. If you get back to us with the full address, we should be able to get this delivered as soon as possible for you. Kindest regards, Jack

Posted 1 month ago

“Not directly the fault of Opie but of their supplier who delivers the item. Item was supposed to arrive on the 30th of December but then didn't arrive until the 6th of January. FedEx stated "delayed". When they "delivered" it, they chose a random address some 2 miles from the location clearly named on the postage label. Luckily the people who received it were honest and contacted up from the label and we collected the item from them. Overall, shambolic”

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Posted 2 months ago

“All as described on the website but the oil selctor came up with the wrong grade of oil.”

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Posted 2 months ago

“Still not arrived so can't pass comment”

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Posted 2 months ago

Thanks for the review. We do apologise for the delay with your order. Unfortunately due to the New Year bank holiday, some of our deliveries were delayed. I can see your order has since been delivered.

Posted 2 months ago

“Stated items in stock email recieved saying 2 day delivery time to Northern Ireland. Got an email saying items dispatched only then to receive a 2nd email the following day saying half the items where out of stock. Needed the items to get my car running that weekend. 8 days later and items still not delivered.”

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Posted 3 months ago

Hello, thank you for your feedback. We are very sorry for the delay with the dispatch of your order. Sadly there was an internal issue where the stock could not be located at the time of the order being dispatched. More stock was ordered and the parcel has now been dispatched yesterday on the 9th. We are sorry for any inconvenience caused. If you do have any quieries or concerns or any other issues going forward our dedicated customer service team are always happy to help. Kindest regards & sincerest apologies, Samuel

Posted 3 months ago

“Item leaked, email sent requesting replacement/refund.”

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Posted 3 months ago

Hello, thank you for your feedback. We are very sorry for this damaged order. I can see that you had contacted us about this damage, however we did not manage to reply to you before this review was left for us. We hope that we have now managed to resolve the issue for you. Kind regards, Sam

Posted 3 months ago

“The currier left message to say unable to deliver. Failed to deliver to the correct address. Called courier company who said they would re deliver that afternoon and didn’t. Had to go to depot to collect parcel. Having paid £7 for delivery and having to collect, this isn’t good enough.”

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Posted 3 months ago

Hi there, Thank you for sharing your experience. I'm really sorry to hear about the delivery issues you encountered. It's frustrating when things don't go as planned, especially after paying for a service. Your feedback is important to us, and we'll be sure to address this with our courier team to improve in the future. If there's anything else we can do for you, please let us know. Best regards, Opie Oils Team

Posted 2 months ago

“Normally very good as I deal in person usually. Because they no longer do a bit of discount if you collect in person I decided I'd have everything posted this time seeing as I'd be paying for it anyway. Package arrived heavily damaged, the bottom was completely open. Completely unacceptable. I'd ordered approximately 25l of different oils so it would have been prudent to use two boxes rather than one big one that fell apart.”

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Posted 4 months ago

Hello, thank you for your feedback. We are really sorry to hear about this damaged delivery. I can see that you had ordered 21ltrs of oil, of varied sizes between 1ltr, 4ltr and 5ltrs bottles. The boxes we use to ship out orders are able to hold up to 25kg~ in one parcel. Sadly this is the fault of the courier and not ours. We appreciate that we shipped out the package, however the lack of due care & poor handling resulted in the damaged parcel. If the order was damaged and or missing items our dedicated customer service team are always happy to help resolve any and all issues. Kindest regards & sincerest apologies, Samuel

Posted 4 months ago

“Product was damaged”

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Posted 6 months ago

Hello, thank you for your feedback. I have taken another look into the images again and I can confirm that the order was not damaged, but instead received only minor issues with the top of the handle being pressed in during transportation. We can understand your disappointment, however the rating given we feel does not reflect our service we have provided accurately and that the actual issue is with the courier. Nevertheless, we appreciate your time and for choosing Opie Oils. Kind regards, Sam

Posted 6 months ago

“Slow to despatch - took something like 3 working days and only just arrived in time for the customer job I was doing. Would expect same or next day despatch from a supplier like this.”

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Posted 6 months ago

Hello, thank you for your feedback. Looking into your order, it was ordered over the weekend when we were closed and the shipping service selected was the free standard UK shipping with FedEx. We do offer the choice of priority dispatch, this was not selected. The order was then dispatched and delivered on time as shown during checkout and once the order was placed via the order confirmation email. Although we appreciate and welcome all feedback, we feel that this rating is unfair as we have worked within the given timeframe. Nevertheless, we appreciate your time and your feedback. Kind regards, Sam

Posted 6 months ago

“I have used OPIE oils in the past for business use and have always had great service. However this score does not necessarily reflect there service but more the postage section I paid for 24hour postage and received it almost 3 days later as this was an additional 1 litre bottle to carry out a customers service it cost me the full job to keep my customer happy. Lesson learnt”

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Posted 7 months ago

Hello, thank you for your feedback. We are very sorry for this situation. Sadly this order was delayed due to an error from the postal service. The parcel was due to be flown by air to the local sorting facility however there was an issue with the transport operation and so the parcel had to be changed to be moved via road which is far slower than the original method of air transportation. This delay was unforeseen and not of usual circumstance for the postal service. We apologise on their behalf for any inconvenience caused. Kind regards, Sam

Posted 7 months ago

“The order was very slow to arrive and ml were actually doing it cheaper but I ordered of opie thinking it would get here quicker”

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Posted 7 months ago

Thanks for the review. We do apologise for the delay. Due to your overseas location there is a higher chance of delays. It looks like it was held in a depot for 48 hours before being released overseas. Once again we apologise on behalf of Royal Mail for the delay here.

Posted 7 months ago

“Missed part of my order which caused problems for me”

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Posted 7 months ago

Thanks for the review. We do apologise for the missing item. I can see as soon as our customer services team were made aware the missing part was delivered next day. Once again we do apologise for the packing error.

Posted 7 months ago

“Always had good service from you but having paid a lot of money for delivery the amount of time it took to arrive wasn’t great.”

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Posted 8 months ago

Dear Thomas,Thank you so much for taking the time to share your feedback about your recent experience with Opie Oils. We truly appreciate customers like you who provide us with valuable insights into our service. Firstly, we would like to express our gratitude for your continued support and for acknowledging the good service you have always received from us. It is wonderful to hear that we have consistently met your expectations in the past. However, we are truly sorry to hear that you encountered a delay in receiving your delivery, especially considering the substantial amount you paid. We understand that receiving your order in a timely manner is crucial, and we apologize for any inconvenience this may have caused you. We sincerely apologize for any inconvenience caused and assure you that we are committed to providing you with the best possible service in the future. Your feedback helps us to continually strive towards excellence, and we appreciate your patience and understanding. Please do not hesitate to reach out to us with any additional feedback

Posted 8 months ago

“Your procing is good and delivery was very quick which I appreciate but when I received the oil the plastic seal had been cracked on the lid and the metal seal underneath pushed in. Unfortunately I didn’t have time to raise the issue as the car needed to be recommissioned for the next day, so I took a gamble and used it. I’m sure it’s fine but I would have appreciated a sealed bottle so I didn’t have to think about it.”

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Posted 8 months ago

Hello, thank you for your feedback. We are sorry to hear about the condition of the item. We appreciate that you were working within a tight time schedule, however, if at the time you had reached out to us, we would have been able to assist in some way that would have made your experience with us more positive. We are sorry that you feel that the service you have received was only 2 out of 5 stars. If you ever need any assistance or need to bring anything to our attention please don't hesitate to get in touch with our customer service team. Regards, Sam

Posted 8 months ago

“Always good prices and products, but despatch time has gone to the dogs?”

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Posted 8 months ago

Thank you very much for taking the time to leave a review. We apologise for any delay in dispatch. I can see from the tracking that your order was dispatched and delivered within the specified estimates.

Posted 8 months ago

Opie Oils is rated 4.9 based on 13,962 reviews