Name: Opie Oils
Address: The Fuel Depot, Cardrew Industrial Estate, Cardrew Way, The Fuel Depot, Cardrew Industrial Estate, Cardrew Way, Cornwall
Rating: 4.85

“Poor service delayed post did call up said they were gonna call back and didn’t I’ll leave an honest opinion on Google and trustpilot to”

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Posted 5 hours ago

“Easy enough to buy from you but FedEx has let you down. My delivery has been delayed 3 times this week and I still have not got my goods. Delivery was scheduled for Monday, I'm now told Thursday but expecting this to be changed yet again.”

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Posted 1 month ago

Hello, thank you for your feedback. After looking into the order, the address was missing the house number. Once FedEx were advised on where to deliver the parcel there would have been a delay with the delivery for a new label to be generated. I can see that the package has since been delivered. We apologise for any inconvenience caused by FedEx. Kind regards, Sam

Posted 3 weeks ago

“I’m still awaiting delivery! The delivery company has let you down badly”

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Posted 2 months ago

Hello, thank you for your feedback. I’m truly sorry for the delay in your delivery. I can see that you contacted our customer service team, and they have managed to get this delivered.

Posted 2 months ago

“The wiper blade is not for Jaguar XF I waste my money and time. This seller cannot be trusted I will advise not to buy from them again”

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Posted 2 months ago

Thanks for the review. Please can you advise how you came to choose that particular wiper blade? Looking into your account on the website no vehicle registration was entered. We have a dedicated technical team who are always on hand to help with fitment queries.

Posted 2 months ago

“Word to the wise, avoid this company. Order placed, never showed up, followed up with Opie, did not apologise or offer discount. I suggest buying from Amazon, it'll probably be cheaper and actually arrive.”

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Posted 3 months ago

Hello, thank you for your feedback. I would like firstly apologise for this situation. Looking into this situation I must disagree with your statement of our lack of apologies. Both myself, Sam and my colleague Harry had been in communication with yourself about the issues you had been experiening with FedEx. Harry and I have apologised perfusely for the delays and delivery exceptions. We have been not only very apologetic but also accomodating for the change of directions from you, whether that was from redelivery requests to then cancelling the order and needing it returned for a refund. It has not gone unnotticed that FedEx have and continue to cause delays with this order and they will be contacted about this poor service they have given you. They have really dropped the ball with this shipment and again we cannot apologise enough for this. We feel that the negative review does not accurately portray our part in the situation and our efforts made to resolve the problem is more relative towards FedEx. Nevertheless, we do appreciate any and all feedback. We are sorry that this order did not go to plan and for any inconvenience caused. Kind regards, Sam Customer Service Representative

Posted 3 months ago

“Very long delivery”

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Posted 3 months ago

Thanks for the review. I can see your order was delivered within 3 working days of placing it. This was within the delivery estimates given at checkout.

Posted 3 months ago

“Extremely slow delivery with no updates. I had to ask them for delivery etc.”

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Posted 4 months ago

Hello James, thank you for your feedback. I have taken a look into this and at the time of the order you were warned throughout the checkout that the item was out of stock with no current dispatch estimate. We had then contacted you to update you on the restocking estimate. Once the stock arrived, within the given dates, your order was dispatched and delivered the next working day. We had initiated the communication and spoken with you throughout the process. We had also fulfilled our promise to get this delivered ontime. We feel that this review does not truthfully reflect the situation. Nevertheless, we appreciate all feedback and we are sorry that this order did not match your expectations. Kindest regards, Samuel

Posted 4 months ago

“You use FedEx as your courier. Your website says I can collect from a local locker organised by collect+ as there are many lockers near me as the FedEx depot is 30 miles away. I purchased 7 litres of oil and got an email from FedEx saying we will deliver. When I tried to redirect the package to my local locker FedEx says 'No you must collect from the depot' 30 miles likes away...60 mile around trip!! I called your office and relayed my problem and as I will be at work on the day of delivery I can't take the package... Your guy said he would use Royal Mail for delivery... The RM office is 2 miles from me. Next morning as I was getting ready to go to work I get an email from FedEx saying 'your package is out for delivery'...FFS! I called your office again to 'voice my concern'. Your guy said 'Opie will cancel the delivery with FedEx and will send another 7l of oil once FedEx return the first delivery to Opie'... I'm going in holiday in my camper in 4 days I can't pi$$ about waiting for you. As I left for work the FedEx van arrived...20 seconds later and I would need to buy the oil locally because your company seems incapable of remedying a simple problem brought about by false information given on your website... My cat could have done better than it Opie.”

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Posted 6 months ago

Hello, thank you for your feedback. We are sorry for this situation. Unfortunately there is some missunderstanding, when you had originally enquired about changing the delivery method to Royal Mail the parcel had already left us by the time your request was made. Regarding the issues with FedEx, they are a sperate entity to us and therefore we can only manage their services to a certain degree. It is very unfortunate that there is no FedEx drop off points in your area, that, sadly is out of our control. With there being no safe place at your property and no local drop off points to choose from we are limited on what we can do to assist. The offer to cancel the order was in regards if the FedEx parcel was returned and then we can then resend the order with Royal Mail. However as the parcel was delivered successful this was not needed. We had done what we could with the time and options given to us. We are sorry that you feel that way toward the service we have provided and the assistance we have tried to provide you with. Nevertheless, we apologise for any inconvenience caused. Regards, Sam

Posted 5 months ago

“Item showing on delivery note but missing from the delivery. This is the second time this has happened to my order. Need to improve your picking and checking.”

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Posted 6 months ago

Hello, thank you for your feedback. We are really sorry for this repeated error, we understand that mistakes happen however to had two in sequence is not the level of service we aim to provide. I can see that we have since resolved the situation for you. Nevertheless we are really sorry for any inconvenience caused and hope that this does not deter you from using us again in the future.

Posted 6 months ago

“I have been a customer with Opie for a long time and have always been satisfyed with the price of the goods. They have always been lower than other competitors. If you rang up with larger orders the phone sales could often add other discounts at their discression. The helpful gentleman on the phone told me that has all been stopped. Also the base prices are not always as cheap as other compritors. They have put profit over service. Now Opie have a client base they have put the prices up considerably. I will be shopping around.”

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Posted 6 months ago

Hi, Due to the way Google works, we were missing a lot of sales as the prices shown were higher than others, but there was then a discount code to take off a percentage, which would have made us the cheaper option. What we have done is remove the discount codes, but then discounted the prices on the site. In many cases, customers have phoned or emailed to ask for a discount, but when they look at the total price, the order was slightly cheaper than it was last year. Yes, some things are more expensive, but that is due to price increases from suppliers, rather than us removing discount codes. We have the Pricebeater on each page of the website, so if you have seen it cheaper, we will do what we can to beat it. Being honest, we've received no more pricebeaters from customers since the discount codes ended. Regards Tim

Posted 6 months ago

“Good experience in the past, however, with this occasion, I'm very disappointed because I had to reschedule the car service appointment because the product never arrived...ordered on the 7th, still not received it yet (13th), FedEx the carrier couldn't fix the issue yet..so overall not happy with my last experience...my order still missing.”

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Posted 7 months ago

Thanks for the review. We do apologise on behalf of Fedex for the delay with your order. Unfortunately they were having an issue with your address. I can see you have already been in touch with our customer service team and this has been resolved. Once again we apologise for any inconvenience.

Posted 7 months ago

“Easy ordering procedure and competitive price but for something so potentially dangerous and the danger it could cause the packaging was ridiculous.Five 1 litre bottles of oil and a aerosol in a flimsy cardboard box and minimal taping resulted in me receiving a damaged delivery because it inevitably spit open.”

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Posted 8 months ago

Dear Roy,Thank you for taking the time to share your feedback regarding your experience with Opie Oils. We truly appreciate your input and are sorry to hear about the inconvenience you encountered with the packaging of your delivery. We understand your concerns about the potential danger that could arise from inadequate packaging. We strive to provide an easy ordering procedure and competitive prices, but it is equally important for us to ensure the safety of our customers when it comes to packaging. We take this matter seriously and genuinely want to improve our services. Once again, thank you for bringing this matter to our attention. We assure you that we will take your feedback seriously and work diligently to rectify the situation. We value your business and look forward to serving you better in the future. If you have any further questions or concerns, please do not hesitate to reach out to us.

Posted 8 months ago

“I purchased oil and when I went to use it I found that in fact they had shipped me someone else’s order. So ended up having to purchase oil locally instead. And they wouldn’t refund me until they had collected and received back the wrong order they sent me.”

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Posted 8 months ago

Dear Jon,Thank you so much for taking the time to provide us with your feedback about your recent purchase from Opie Oils. We sincerely apologize for the inconvenience you experienced when you discovered that we mistakenly shipped you someone else's order. We understand how frustrating and time-consuming it must have been for you to have to purchase oil locally instead. Moreover, we also acknowledge that our refund process may not have been as efficient as it should have been. We truly value your business and would like the opportunity to make things right. Once again, thank you for bringing this matter to our attention. Your feedback is invaluable in helping us improve our services.

Posted 8 months ago

“I left instructions for the parcel to be put in my yard. Of course it wasn't put in my yard . Of course I was left with my paper saying it s at the neighbor s .so where is my parcel I still gave £80!!! Neighbors are not deliveres to guarantee safe receipt of products. And the neighbors name is not Zarni anyway, as the notice says. So...????”

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Posted 8 months ago

Hello, thank you for your feedback. We are sorry for this situation. Unfortunately the courier has failed to follow the delivery instructions as provided. In cases where the courier cannot gain access to the area that the leave safe was requested they will try and the nearest/ safest delivery location & neighbour. In this case that was your neighbour at No.29. Although we use FedEx as the courier we feel that the rating you have left us isn't particularly fair given how we as an individual have performed. Nevertheless, we apologise on their behalf for any inconvenience caused. Regards, Sam

Posted 8 months ago

“Courier renamed on delivery date and god knows how many air miles it took to get to me”

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Posted 8 months ago

Hello, thank you for your feedback. We are sorry that you have experienced delays with the courier. Unfortunately the depot had experienced operational delays. We do appreciate your positive feedback regarding the packing, We understand that the 1 star feedback may be for the courier however the overall rating left we feel does not fairly reflect the service we have provided for you. If you ever need any assistance, our customer service team are always on hand to help. Nevertheless, we apologise on behalf of the courier for any inconvenience caused. Regards, Sam

Posted 8 months ago

“Bought litres of hydraulic oil several weeks ago but have never received it. Fed ex have it on hold after trying to deliver twice (clearly to the wrong address). Why does someone not call me when they cannot locate the house?”

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Posted 8 months ago

Thanks for the review. We do apologise for the delay with Fedex. We have a dedicated customer service who are always on hand to help with any delivery issues.

Posted 8 months ago

“The parcel was packed in a very soft cardboard box and was very poorly secured and unglued. I am writing this because I once bought from this company and they packed it solidly and in good quality packaging. Fedex, the company that sent the parcel, did not fulfill the contract and did not deliver the parcel on time, without providing any information or apologizing to me for the situation.”

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Posted 9 months ago

Thanks for the review. We do apologise for the condition your order arrived in. Would it please be possible to send some photos in to customerservices@opieoils.co.uk and we will get in touch with Fedex for you. I can however see your order left us and was delivered next day.

Posted 8 months ago

“My delivery is missing 5 ltrs of specialist oil which was very expensive and I am currently very disappointed. I hope this gets resolved quickly.”

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Posted 9 months ago

Hello, thank you for your feedback. We are sorry for this picking error and for any inconvenience caused. We appreciate this is frustrating situation to be in however we feel the 1star rate given doesn't reflect on the rest performance and actions taken. Our response to your email was swift and the missing item was dispatched urgently once you had bought this to our attention. The order was also dispatched and delivered on time and within the estimates. Unfortunately human error is an area across all walks of life and business. Nevertheless, we apologise again for any inconvenience caused. Regards, Sam

Posted 9 months ago

“Took days to dispatch and I paid for next day delivery but it took 2 days. Very unhappy as this has happend before with you so i wont be using you next time.”

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Posted 9 months ago

Thanks for the review. I can see Royal Mail 24 was selected at checkout. This is a 1-2 day service as shown at the selection stage. We do offer Fedex Priority which is next day, however this is slightly more expensive.

Posted 9 months ago

“Poor delivery service, followed by defensive follow-up by Opie.”

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Posted 9 months ago

Thanks for the review. I can see your order was delivered next day. As no-one was in the driver delivered to your neighbour. Looking back through the emails, we were only stating that Fedex would not go and pick up the parcel from your neighbour as it is in their contract. We apologise for any inconvenience.

Posted 9 months ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Opie Oils Reviews