Opie Oils Reviews

Name: Opie Oils
Address: The Fuel Depot, Cardrew Industrial Estate, Cardrew Way, The Fuel Depot, Cardrew Industrial Estate, Cardrew Way, Cornwall
Rating: 4.84

4.8 Rating 12,997 Reviews

96 %

of reviewers recommend Opie Oils

4.8

Based on 12,997 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Opie Oils 5 star review on 8th January 2025

259

Anonymous

Anonymous // 01/01/2019

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“Very helpfully and a great team in customer service”

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Posted 4 months ago

“good products fair prices. website informative and easy to use. generally a great service as used often in the past but slow to send this time. had to phone to chase and apparently waiting for stock to come in. Not packed too well as tape had missed the flaps on the box. stuff could have easily fallen out. However, I would still recommend though”

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Posted 4 months ago

“Very good oil.Fast delivery.AAAAAAA+++”

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Posted 4 months ago

“Excellent service all round .very good product .service was quick and easy to do .”

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Posted 4 months ago

“Good Value. Quick Service.”

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Posted 4 months ago

“Ordered 3pm and arrived next day at 10.30 am excellent service Thank you R McGowan”

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Posted 4 months ago

“All good thank you”

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Posted 4 months ago

“Delivered as promised. All good.”

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Posted 4 months ago

“Great prices, quick delivery with tracking. Great to support a small Cornish company”

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Posted 4 months ago

“The right stuff at fair prices. Make yer motor purr.”

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Posted 4 months ago

“Great price delivered within time specified”

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Posted 4 months ago

“When my local Parts Factors don't carry it, nor Halfords stock it Opie usually do. One always feels that if you want to know what's the best for you, Opie are the first call.”

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Posted 4 months ago

“Quality product delivered on time. Will definitely be using them again for all future oil products. They were also cheaper than I could purchase locally.”

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Posted 4 months ago

“Easy process and prompt delivery.”

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Posted 4 months ago

“Good price & quick delivery”

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Posted 4 months ago

“Fantastic customer service”

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Posted 4 months ago

“Quick delivery and well packed. All looks good. Good advice from agent.”

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Posted 4 months ago

“You use FedEx as your courier. Your website says I can collect from a local locker organised by collect+ as there are many lockers near me as the FedEx depot is 30 miles away. I purchased 7 litres of oil and got an email from FedEx saying we will deliver. When I tried to redirect the package to my local locker FedEx says 'No you must collect from the depot' 30 miles likes away...60 mile around trip!! I called your office and relayed my problem and as I will be at work on the day of delivery I can't take the package... Your guy said he would use Royal Mail for delivery... The RM office is 2 miles from me. Next morning as I was getting ready to go to work I get an email from FedEx saying 'your package is out for delivery'...FFS! I called your office again to 'voice my concern'. Your guy said 'Opie will cancel the delivery with FedEx and will send another 7l of oil once FedEx return the first delivery to Opie'... I'm going in holiday in my camper in 4 days I can't pi$$ about waiting for you. As I left for work the FedEx van arrived...20 seconds later and I would need to buy the oil locally because your company seems incapable of remedying a simple problem brought about by false information given on your website... My cat could have done better than it Opie.”

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Posted 4 months ago

Hello, thank you for your feedback. We are sorry for this situation. Unfortunately there is some missunderstanding, when you had originally enquired about changing the delivery method to Royal Mail the parcel had already left us by the time your request was made. Regarding the issues with FedEx, they are a sperate entity to us and therefore we can only manage their services to a certain degree. It is very unfortunate that there is no FedEx drop off points in your area, that, sadly is out of our control. With there being no safe place at your property and no local drop off points to choose from we are limited on what we can do to assist. The offer to cancel the order was in regards if the FedEx parcel was returned and then we can then resend the order with Royal Mail. However as the parcel was delivered successful this was not needed. We had done what we could with the time and options given to us. We are sorry that you feel that way toward the service we have provided and the assistance we have tried to provide you with. Nevertheless, we apologise for any inconvenience caused. Regards, Sam

Posted 3 months ago

“Item showing on delivery note but missing from the delivery. This is the second time this has happened to my order. Need to improve your picking and checking.”

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Posted 4 months ago

Hello, thank you for your feedback. We are really sorry for this repeated error, we understand that mistakes happen however to had two in sequence is not the level of service we aim to provide. I can see that we have since resolved the situation for you. Nevertheless we are really sorry for any inconvenience caused and hope that this does not deter you from using us again in the future.

Posted 4 months ago

“Great price and very quick delivery.”

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Posted 4 months ago

Opie Oils is rated 4.8 based on 12,997 reviews