Naturisimo Reviews

Name: Naturisimo
Rating: 4.41

4.4 Rating 137 Reviews

85 %

of reviewers recommend Naturisimo

Company Reviews

Metrics

4.4

Based on 137 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour

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Email:

gemma@naturisimo.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been making regular purchases from Naturisimo for several years because they have a selection of excellent products at reasonable prices and value organic/ethical products. The service is consistently above expectations at all times, in other words: always absolutely top-notch. If I am not totally satisfied with a product (it happens, rarely), they quickly contact me, ask relevant questions, suggest a different product and honestly really engage in amazing customer service. *Special shout out for Jhana, who is incredibly professional and helpful, which is rare in every experience I have had outside of Naturisimo. I live in France and each order (and I have placed over 20 orders...) has arrived on time according to the timeline provided - properly packed and never damaged. I'm a faithful customer and will remain so due to the above. Thank you!”

Helpful Report

Posted 2 years ago

Hey Sarah, We're delighted to hear that you're pleased with the products and promotions we provide. We are very thrilled that you had a positive experience with our customer service team. Likewise, we can't thank you enough for passing on such lovely and kind words about Jhana. Your feedback truly made our day! Thanks again for your support and we’re so thankful for wonderful customers like you. 💚 If there's anything we can do to serve you further, do please let us know. Stay safe and well! Best regards, The Naturisimo Team

Posted 2 years ago

“Naturisimo as a brand is absolutely incredible. I love the fact that I can easily access natural products through one website. Most of their products are great and the delivery is fast. Occasionally I receive a product which I dislike, however their amazing customer service team makes up for this and often sends me a new product to try. Cannot recommend them enough!”

Helpful Report

Posted 2 years ago

Hey there, We’re so happy to hear that you are enjoying the products and the services we offer. It's nice to hear that you also had a great experience with the customer service team. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it with your support. Thanks to amazing customers like you. Thanks again, and we hope to serve you again soon. Best regards, The Naturisimo Team

Posted 2 years ago

“I am outside UK but I decided to give it a try. I got a bit excited and made 3 orders. The first arrived after a month and a half, others got lost. The company promised to make a refund but so far, no refund no products, I checked with PayPal and credit card company.”

Helpful Report

Posted 2 years ago

Hey Ella Thank you for leaving your review on our page. I am so sorry to hear about your experience. Our customer service team have reached out to you privately to come up with a resolution for you. Best regards, The Naturisimo Team

Posted 2 years ago

“Excellent customer service & care, a prompt response should you have a querie and they go above and beyond. Superb choice of products with good explanations. Quick delivery, beautifully packaged with no unnecessary packaging - a real joy to open. Thank you”

Helpful Report

Posted 2 years ago

Hey DP, Thank you so much for your review. Your feedback means a lot to us here at Naturisimo. We do all we can to provide our customers with the best products and customer support, and it always makes our day when a customer appreciates it. Thanks again and stay safe and well!💚 Best regards, The Naturisimo Team

Posted 2 years ago

“I love Naturisimo, it's my go-to company for their fantastic green, clean and ethical product range, easy to use site, and very friendly, helpful customer service team (thank you, Tisha).”

Helpful Report

Posted 2 years ago

Hey there, Thank you so much for choosing Naturisimo. Your feedback on our Customer Service team is much appreciated. We appreciate you taking the time to say such nice things about Tisha. 🙌 We are grateful for customers like you. 💚 You're beyond amazing! Stay safe and well! Best regards, The Naturisimo Team

Posted 2 years ago

“Good range of products. Quick to dispatch. Great customer service if anything's not quite right or have a query. Good loyalty scheme too. I order regularly & never been disappointed”

Helpful Report

Posted 2 years ago

Hey Elizabeth, Thank you so much for your review. Your feedback means a lot to us here at Naturisimo. We do all we can to provide our customers with the best products and customer support, and it always makes our day when a customer appreciates it. Thanks again and stay safe and well!💚 Best regards, The Naturisimo Team

Posted 2 years ago

“I love the natural selection at Naturisimo. Prices of goods and free shipping threshold are affordable. Goodie bags with full size items (esp. candles) are irresistible and most of all, useful and practical in terms of upping my beauty game! The orders always come beautifully wrapped with eco-friendly packaging. Unfortunately, with a recent order, things didn't go right: the Jason Vitamin E skin oil leaked. Tisha at customer service pro-actively handled the complain super professionally and she really put me at ease. I feel thankful she was around. The replacement order came super quickly and intact.”

Helpful Report

Posted 2 years ago

Hey Carol, Thank you so much for your feedback! Your review definitely made our day! We can't thank you enough for passing on such lovely and kind words about Tisha. Thanks again for your support and we’re so thankful for wonderful customers like you. 💚 If there's anything we can do to serve you further, do please let us know. Stay safe and well! Best regards, The Naturisimo Team

Posted 2 years ago

“I have always liked Naturisimo and felt they were better than their competitors. But the last year or so they have gone to the next level. They have a huge range of products, some hard to find in the UK, their customer service and livechat are excellent and extremely personable. Its also a nice treat to be able to accrue points and they do regular promotions. It really is a pleasure to buy from them and I hope to do so forever!”

Helpful Report

Posted 2 years ago

Hey Kate, Thank you so much for your positive feedback! We’re thrilled to hear you're happy with the products, promotions and loyalty points we offer. And also we are glad that you have a great experience with our customer service team. We are grateful for customers like you, and we hope you come back for more. 💚 Stay safe and well. Best regards, The Naturisimo Team

Posted 2 years ago

“Fabulous products. The assistant was exceptionally helpful and patient answering my many questions about products I wanted to buy, as I needed to choose between a few foundations and lipsticks. I would highly recommend without reservation.”

Helpful Report

Posted 2 years ago

Hey Sylvie, Thanks for taking the time to leave us a review, we really appreciate it very much! We are happy to know you had a good experience with our customer service team. They will be very happy to read your feedback. 🙂 Thanks again for your support and have a good day! 💚 Best regards, The Naturisimo Team

Posted 2 years ago

“Tisha from customer service was so so helpful with changing my order. I was impressed and grateful for the lovely help she gave!”

Helpful Report

Posted 2 years ago

Hey there, Thank you so much for choosing Naturisimo. We appreciate your feedback on our customer service. Thank you for taking the time to express your appreciation for Tisha. We are grateful for customers like you, and we hope you will purchase with us soon. Stay safe and well! Best regards, The Naturisimo Team

Posted 2 years ago

“Jhana (customer service team) was very helpful and did her best to assist my query. She was very approachable and made me feel comfortable to go to her with any further queries.”

Helpful Report

Posted 2 years ago

Hey there, Thank you so much for choosing Naturisimo. We do all we can to provide our customers with the best customer support. Your feedback on our Customer Service is much appreciated. We appreciate you taking the time to say such nice things about Jhana. We are grateful for customers like you, and we hope to continue supporting with you for many years to come! Stay safe and enjoy the rest of your day! Best regards, The Naturisimo Team

Posted 2 years ago

“Naturisimo is my favourite beauty and wellness store! Not only do they have a great selection of brands but a fantastic service too. Really appreciate the support the customer service team provides. Special thanks to Tisha who's been exceptional!”

Helpful Report

Posted 2 years ago

Hey Emilia, Thank you so much for leaving such a kind review. We're so happy to know that you love our products and services. It is our main goal to make sure our customers are happy and satisfied with the lovely products and our service. We can't thank you enough for passing on such lovely and kind words about Tisha Best Wishes The Naturisimo Team

Posted 2 years ago

“Excellent customer service and Tisha, one of their employees is a real asset to the company. Very impressed.”

Helpful Report

Posted 2 years ago

Hey Jilly, Your review made our day! We can't thank you enough for passing on such lovely and kind words about Tisha. We really appreciate the time you took to write such a review! If there's anything we can do to serve you further, do please let us know. Have an amazing day! Best regards, The Naturisimo Team

Posted 2 years ago

“What a wonderful company ! I have nothing but praise for them . I very recently contacted customer services with a concern I had , and the sensitive , caring way my concern was dealt with was exemplary in every way . A lovely lady called Tisha who helped me , is a credit to Naturisimo . This is customer service at its very best .”

Helpful Report

Posted 2 years ago

Hi Yvonne, Thank you so much for taking the time to post your lovely review. It is so lovely to hear how well Tisha handled your concern. I'll be more than happy to pass this on to her! We are glad that you are having a great experience at Naturisimo. Thanks again and have a wonderful day! Best regards, The Naturisimo Team

Posted 2 years ago

“I found this seller because they're the only ones selling the products that I wanted that also ship to my country. They've helped me multiple times when I had issues with my orders (outside of their control). For example, they sent me a replacement with absolutely no fuss when the item I ordered had some issues (manufacturing issues). And just now, they helped me settle the charges that customs sent me with absolutely no fuss at all. That was completely out of their control, but they took care of things immediately. Amazing customer support, really. Those things aside, I also like the products are reasonably priced, and sometimes when they have promos, the prices are even a lot cheaper than if you bought them from the official stores themselves.”

Helpful Report

Posted 2 years ago

Hey Ivanah, We’re happy you are satisfied with the quality of our products and services. It means a lot to us! It is not every day that we receive feedback as detailed and thoughtful as yours. We're so happy to know that you've found the products that you're looking for from our website. It’s our pleasure to serve customers like you and we're here for you anytime. Thank you again and we look forward to receiving your next orders soon. :) Best regards, The Naturisimo Team

Posted 2 years ago

“I simply love everything about Naturismo, the offer of products, online support, they are so warm and helpful and professional and fast and delivery to my country, taxes and customs duties solved and finally excellent results after using the products I bought by the Naturismo web shop. Thanks to dear and lovely Jhana for your help. Nati”

Helpful Report

Posted 2 years ago

Hey Nati, Thank you so much for choosing Naturisimo. We do all we can to provide our customers with the best products and customer support. Your feedback on our Customer Service is much appreciated. We appreciate you taking the time to say such nice things about Jhana. We are grateful for customers like you, and we hope to continue supporting with you for many years to come! Stay safe and enjoy the rest of your day! Best regards, The Naturisimo Team

Posted 2 years ago

“Great customer service - absolutely quick and on point.”

Helpful Report

Posted 2 years ago

Hey Chan, Thank you so much for taking the time to leave us a review - it is much appreciated! 💚 We're happy that you're happy with our customer service! Please don't forget to follow us and share our page with your family and friends. 🙌 Stay safe and have an amazing day! Best regards, The Naturisimo Team

Posted 2 years ago

“they have a very nice customer service, in a matter of hour or two, i got what i wanted! it's quick because when i request this from other stores, would take them forever to respond but with Naturismo, my rep is Tisha, she's amazing just like the product i bought from them. thank you!”

Helpful Report

Posted 2 years ago

Hey Love, Thank you so much for choosing Naturisimo. We appreciate your feedback on our customer service staff. Thank you for taking the time to express your appreciation for Tisha. We are grateful for customers like you, and we hope you will purchase with us soon. Stay safe and well! Best regards, The Naturisimo Team

Posted 2 years ago

“Excellent company with excellent products and the customer service is faultless. They go above and beyond, cannot help you enough. They’re just fabulously delightful in every way. A special HUGE thank you to Tisha - I can not thank you enough for your help, time & excellent customer service.”

Helpful Report

Posted 2 years ago

Hey Dee, Thank you for leaving us a positive review. We can't thank you enough for passing on such lovely and kind words about Tisha. If there's anything we can do to serve you further, do please let us know. Again, thank you for being such a wonderful customer. Have an amazing day! 💚 Best regards, The Naturisimo Team

Posted 2 years ago

“Great customer service, really kind and helpful.”

Helpful Report

Posted 2 years ago

Hey B. Sanchez, We’re so happy to hear you had a great experience with the customer service team. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it with our amazing customers like you. Thanks again, and we hope to assist you again soon. Best regards, The Naturisimo Team

Posted 2 years ago

Naturisimo is rated 4.4 based on 137 reviews