“unfortunately your size relationship to British ones is not the same and the slippers are too small how do I go about changing them to a larger size please?”
Hello, we're sorry to hear that your recent order was not a good fit. Please use the paperwork in your parcel to return these to us for an exchange or refund. If you'd like any further advice please contact our customer care team at customer.services@moshulu.co.uk. Thanks
“Ordered for delivery to shop. Took a long time to arrive and the assistant in the shop was less than helpful when I arrived to try on. I felt I was a nuisance. None of the shoes ordered fitted and I left disappointed.”
Thank you for your review, we're sorry to hear that you were disappointed with the service you've received. If you would like any fitting advice or would like to discuss this further please get in touch with our customer care team at customer.services@moshulu.co.uk. Thanks
“Hello unfortunately my sandals have threads coming undone and seem faulty , they have become very old and tired. Looking I am very disappointed with them and will share some photographs with you. I Would like to know whether I can return them or whether you can give me a voucher to purchase some more.”
Hi Fiona, we're sorry to hear that you've been disappointed with your sandals. Please get in touch with our customer care team directly at customer.services@moshulu.co.uk so they can advise you further. Please include your postcode and order number if you have it. Thanks
“Ordered two pairs of shoes online, one pair size 10 perfect. Second pair, different style size 10 was not even close to being a 10. Took them back to a local store, who explain that some styles do come up short. So ordered a size 11, only I could only do this at the normal retail price not the original sale price. Size 11 arrived, and they too where too small. Placed against other size 11 shoes they were considerably smaller. Sent these back now waiting for size 11 1/2. So not impressed.”
Hi Teresa,
Thank you for your review.
We're glad to hear that you are happy with your Moshulu boots. If you need any further assistance with your order or delivery please get in touch with our customer care team at customer.services@moshulu.co.uk. Thanks
