Hi Jessie, Thanks for your review. We're sorry to hear of the issue you've had with your order. Please get in touch with our customer care team with your full details so we can advise you further. They can be contacted at customer.services@moshulu.co.uk. Thanks
Hi Tricia, please get in touch with our customer service team directly at customer.services@moshulu.co.uk or on 01404 510440 (option 2), so we can look into your query and advise you further. Thanks
Hello, thank you for your review.
We're sorry to hear that you've not yet received your parcel. Please contact our customer care team so they can look into this for you, including your full name, address and postcode, and the order number if you have it. They can be contacted at customer.services@moshulu.co.uk or on 01404 510440. Thanks
“Sent two pairs of faulty slippers. Sent 2 emails and rang twice before any support to return faulty items.
Was told they would pick up, but items have not been picked up.
Will never order from this site again”
“I am not happy with the shoe colour. I only wore it one day and its colour faded off I contacted customer service and sent back my shoes but haven't heard anything from them. They didn't reply back to my emails as well haven't refunded me.”
Hi Urjita, Thank you for your review.
We're sorry to hear that you have been disappointed with your recent order. I can see that our customer care team replied to your email on 08.07.24, and this is now resolved. If you have any other queries please get in touch directly with our customer care team at customer.services@moshulu.co.uk. Thanks
“I found my Mary Janes very uncomfortable. After wearing them around the house to wear them in a bit I wore them out to a restaurant 10 minutes walk away. By the time I got home again my feet were quite lacerated. For me they have just been a waste of money.”
Hello, thank you for your review. We're sorry to hear of the issue you've had with your recent order. If you would like to discuss this further please get in touch with our customer care team at customer.services@moshulu.co.uk. Thanks
Hi Helen, Thank you for your review. Please do get in touch with our customer care team at customer.services@moshulu.co.uk so they can advise you further. Thanks
“Generally I am very satisfied with my shoes from mushulu. But the slippers I purchased were very uncomfortable and I am in able to wear them. The design has a very high instep and cuts into your feet. I purchased the right size.”
Hi Lorraine, We're sorry to hear that you have been disappointed with your slippers. If you'd like to discuss this further please get in touch with our customer care team at customer.services@moshulu.co.uk. Thanks
“Lovely boots but to narrow I brought a size bigger than normal as I had read they came up small.They were then still too tight so had to return them.The shop is lovely and the quality is good but in the occasion they were poor.”
“I was really disappointed by the quality of the wellies i bought. After just over 6 weeks of wearing them, my left welly has already split and is letting water in! I think these would be okay to wear if you're going to a couple of festivals as they look fun but not for general wet weather walking! Shame as they are comfy but essentially a waste of money.”
“Very poor service. Ordered three pairs of slippers, one of which fell apart within a few days of wearing. Contacted customer service on 20/11 and they offered to send a returns label through the post to send the slippers back. Having chased today I am told they have 2 weeks to process my exchange from receipt so they would expect it to be processed in the next few days. Considering the product fell apart immediately, I would expect that faulty exchanges would be dealt with in a much more timely manner. Three weeks without having the product I paid for seems ridiculous.”
Hello, Thank you for your review. We're sorry to hear that you've had a faulty item, and your recent experience has left you disappointed.
Having checked our records, your exchange has now been processed and will be dispatched on express delivery. If we can be of any further assistance please contact our customer care team at customer.services@moshulu.co.uk.
Hello, we're sorry to hear of the issue you've had with your Kimoto slippers. If you would like to discuss this further please get in touch with our customer care team at customer.services@moshulu.co.uk.
“Hi I have bought these same style and size of skiers from you for many years and been v b happy BUT alas this pair is very tight on the big toes ! Think it may have been sized incorrectly ! 🥲”
Hello,
Thank you for your review.
We're sorry to hear that your recent order was not a good fit. If you'd like to discuss this further please get in touch with our customer care team with your order details at customer.services@moshulu.co.uk.
Hello Liam, Thank you for getting in touch. We are sorry that your order has not yet arrived. If you could kindly get in touch with our Customer Care Team with the details of your order, there'd be more than happy to investigate this further. They can be contacted at customer.services@moshulu.co.uk or 01404 510440 (opt 2), between the hours of 9am-5pm, Mon-Fri. Many thanks!
“Am I the only one with an unhappy review?? Started off very positive with the Seville sandals. So much so I purchased a number of pairs. Unfortunately of the six pairs ordered three pairs were faulty. All with the same issue. The right foot was much smaller than the left and I couldn’t get my big toe through the toe post. I have small feet. I even measured the leather. Customer services were helpful but failed miserably as they even sent out a replacement pair that also had to be returned with the same problem. This is a serious quality control issue. While they were happy to process a full refund (one month later) there was no apology. VERY disappointing as they’ve not been able to provide me with the black pair I wanted. Not sure if I can ever bring myself to buy from them again.”
“This is just a junk mail company
I'm a bloke - why are you sending me junk mail for women's shoes?
I've never bought from you
Where did you get my details from?
Why are you sending totally unsolicited junk?”
“Delighted with the pair of Reeve shoes just received. Quality and comfort without fault. Will look perfect with the outfit I am wearing to my grandson’s wedding as I can no longer wear high heeled shoes yet will be able to ‘trot’ around with confidence in my stylish ‘flatties’”
