“Hello unfortunately my sandals have threads coming undone and seem faulty , they have become very old and tired. Looking I am very disappointed with them and will share some photographs with you. I Would like to know whether I can return them or whether you can give me a voucher to purchase some more.”
Hi Fiona, we're sorry to hear that you've been disappointed with your sandals. Please get in touch with our customer care team directly at customer.services@moshulu.co.uk so they can advise you further. Please include your postcode and order number if you have it. Thanks
“Excellent service I’ve had your shoes before and have reordered an exact same pair-thankyou lovely quality and comfort, I have a bunion on my left foot and can wear your shoes with no discomfort👍”
“I had a slight issue with my order but the customer service team were excellent and sorted it very quickly! The product is lovely - exactly as described. I won't hesitate in ordering from them again.”
“I have bad feet, I bought a pair over two years ago from a second hand website, I liked the look and needed support, protect from unfinished wooden flooring, while being cosy/ warm, comfortable.and sturdy. I’ve just had to do a bit of sewing on my old pair (minor) still usable, even goes in the washing machine. Just bought myself another pair. Little expensive for my normal but save as they last and last .🥰🥰🥰🥰🥰love them”
“Once I know my size for ordering footwear I find the products I choose mostly very comfortable and items are dispatched quickly and arrive in good condition.”
“Excellent range of good quality footwear. I particularly like the sandals - such wonderful cheery colours for the summer months.
Orders are processed quickly and delivery is always within the 3-5 days stated. There is never a problem with returning an item if necessary.
Customer service is first class. Moshulu ranks high in the list of companies which I deal with.”
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