“Very poor service. Ordered three pairs of slippers, one of which fell apart within a few days of wearing. Contacted customer service on 20/11 and they offered to send a returns label through the post to send the slippers back. Having chased today I am told they have 2 weeks to process my exchange from receipt so they would expect it to be processed in the next few days. Considering the product fell apart immediately, I would expect that faulty exchanges would be dealt with in a much more timely manner. Three weeks without having the product I paid for seems ridiculous.”
Hello, Thank you for your review. We're sorry to hear that you've had a faulty item, and your recent experience has left you disappointed.
Having checked our records, your exchange has now been processed and will be dispatched on express delivery. If we can be of any further assistance please contact our customer care team at customer.services@moshulu.co.uk.
“Boots are super comfy and just what I was looking for. Nice soft leather and good quality. Had only ordered slippers from moshulu previously as a present but would happily order again”
“Easy to order on the site and my parcel was delivered quickly. However when I tried to reorder one item it was out of stock. Also I recommended the site to someone else and the promised discount code has still not been sent and he has had to place his order without using it, so neither of us has had any benefit from my recommending Moshulu to a friend.”
“My daughter and I love Moshulu shoes. A couple of years ago we bought our son in law a pair of Jakarta slippers- he was sceptical at first, that we were trying to 'convert' him to Moshulu. This year they were top of his Christmas list!”
