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Lowa Reviews

4.7 Rating 3,103 Reviews
93 %
of reviewers recommend Lowa
4.7
Based on 3,103 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
95%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Lowa 5 star review on 6th February 2021
Susan R
Lowa 5 star review on 5th February 2021
Mark J
Lowa 5 star review on 5th February 2021
Mark J
Lowa 5 star review on 1st February 2021
Lee C
Lowa 5 star review on 25th January 2021
Guy C
Lowa 5 star review on 12th January 2021
Julie M
Lowa 5 star review on 1st January 2021
Anonymous
7
Anonymous
Anonymous  // 01/01/2019
I really love my LOWA Renegade boots, and I have cleaned and applied the corrects products to keep them supple and water resistant. But after 2 years the heels needed repair (ok this could be repaired via LSR as recommended) and water leakage was occurring through the sole, this resulted in them being unrepairable. Is it not possible for such well made boots to last longer than this? Communications with LOWA as a company has been excellent however.
Helpful Report
Posted 1 month ago
I found the website easy to navigate and to make a purchase. The item arrived within a couple of days and due to unforeseen circumstances I had to return it which was also very easy and I received a full refund also within a few days. I have two pairs of Lowa footwear. I pair of walking boots and another pair of walk shoes. Both are excellent. Lightweight, water proof and sturdy. I have recommended this brand to friends and family.
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Posted 2 months ago
My wife and I have been Lowa customers for over ten years and have been astonished at how comfortable the boots have been even from new. However, the Gortex lining is not very durable and within a year they are letting water in so, not so good in this area.
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Posted 2 months ago
Nothing wrong with the products,but the dpd courier decided to leave my order at a post office 3 miles away on a sunny oct afternoon@2.pm with no warning/advance warning rather than deliver to my address as promised.And to add insult to injury,sent me a message 'sorry we missed you'!
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Posted 2 months ago
I’ve tried other top brand hiking boots but the Lowa Renegades are my favourite. These are my 3rd Renegades. Comfortable from the moment I put them on. I am a UK7 but purchased UK7.5 to wear them with thick socks.
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Posted 2 months ago
Fit well and comfortable straight out of the box. Excellent care instructions
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Posted 2 months ago
Superb service! I emailed Lowa customer service that I needed a new pair of boot laces and they sent them priority post! Thanks
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Posted 2 months ago
Just bought my first pair of Lowa Renegade GTX. Regular hiker and tried many different boot manufacturers over the years most recently Altbergs. However the inner seam on the ankle of the Altberg is now seriously rubbing - not a good place for a seam! So I've switched to the Lowa - great move so far. Done first couple of hundred miles in them now and have found them comfortable out of the box. Submerged them a good few times and thoroughly water proof. Following other's reviews I went for the wide option for which I'm pleased as they are a fairly narrow boot in standard. Other thing to note is the boot is quite flexible, something I wanted after very solid previous boots. I'm finding this is increasing my cadence nicely. FYI, size 13 wide weighs 540g per boot.
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Posted 2 months ago
Very impressed with my Lowa boots. I am new to the Lowa brand and as someone who works out doors in field sports media, these boots really work for me.
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Posted 2 months ago
My order of foot bed insoles was reasonably priced, well-packed, ordered and delivered within 24 hrs by Royal Mail. Considering I love north of Inverness, I consider this an excellent service. I favour Lowa insoles as they were recommended to increase the comfort of my heavy, unlined, fell boots.
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Posted 2 months ago
This is my third pair of Lowa boots, I love their instant comfort, style and sturdiness.
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Posted 2 months ago
Really pleased with the speed of delivery, the quality of the boots and ease of return. They would have been absolutely perfect if they’d been the right size. I usually take a UK 7.5 so ordered an 8, but although potentially comfortable, they were a very small 8 (compared to a similar manufacturer) and sadly, too small. No space for my walking socks and toes touching the end! The 8.5s were out of stock so sadly, no new boots of me. Recommendi sizing up a whole size.
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Posted 2 months ago
Very quick delivery boots are fantastic
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Posted 2 months ago
My second pair are very good, comfortable and light. The first pair have since worn out through dog walking!!! The staff were excellent to deal with.
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Posted 2 months ago
I have just bought my 3rd pair of renegades in the sale. I reckon I still have at least another year in my second pair but they are so good I know that when they finally give up after more than 3 years of daily walks on muddy screed I will want to have this new pair to turn to. Fantastic grip, fantastic waterproofing and fast and helpful customer service when I had a sizing query.
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Posted 2 months ago
I needed a pair of waterproof walking boots so the Renegade fitted the bill perfectly. Great quality and fit. Recommended!
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Posted 2 months ago
Excellent service from Lowa Uk , and excellent after sales care should there be an issue with your order. Would definitely recommend to anyone
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Posted 2 months ago
Amazing walking boots! Super comfy and they look great too. When walking in the highlands in heavy rain my feet were the only thing that were dry at the end if the day! Even though it says true to size, I did have to size up, the size 6 are the same as my berghaus size 5 walking boots. Quick delivery and easy to send back the pair that didnt fit.
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Posted 2 months ago
As yet l’ve not received my order.
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Posted 2 months ago
Hi Albert, Thanks for getting in touch about this and highlighting the insoles haven't been received yet. We'll get the insoles re-sent today, and all being well they should be out for delivery tomorrow. Any issues with the 2nd delivery, just let us know on orders@lowa.co.uk. Thanks, LOWA UK
Posted 2 months ago
Absolutely brilliant experience .Walking shoes as described and a good price . Delivered very quickly. Would certainly recommend
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Posted 2 months ago
Lowa is rated 4.7 based on 3,103 reviews