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Lowa Reviews

4.7 Rating 3,112 Reviews
93 %
of reviewers recommend Lowa
4.7
Based on 3,112 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
95%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Anonymous
Anonymous  // 01/01/2019
Shoes with wide fitting are great. I never recommend goods or services, only explain my experience, thus a zero score.
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Posted 2 years ago
Чудові черевики! Виглядають супер! Надіюсь не підведуть!
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Posted 2 years ago
Need more retailers actually stocking products
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Posted 2 years ago
Good experience
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Posted 2 years ago
I love my renegade boots so chose Lowa for replacement insoles. They are OK but not a perfect fit, buckling slightly as edges
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Posted 2 years ago
Wore them for the first time today. It rained and they bled blue dye everywhere I walked. I wasn’t popular, and had to change into a pair of flip flops, which is all I had at the time. I may review my choice, but at the moment, I am not happy.
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Posted 2 years ago
Excellent service
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Posted 2 years ago
Walking shoes received in broken outer box but inner box containing shoes OK. Took over 3 days for shoes to be delivered not next day as per website. Not had chance to wear shoes therefore reserve judgement.
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Posted 2 years ago
Helpful staff when I called, clearly know their stuff. Will be purchasing a pair of Locarno’s to go with Renegades once they have the wide fitting in stock of which they said they’d inform me of.
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Posted 2 years ago
Excellent boots, had the first pair for many years and the new ones seem perfect too!
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Posted 2 years ago
Currently on my 6th pair of Lowa shoes / boots with another pair on the way. I’ve always found footwear by lowa to be amongst the best. The only thing I add is new superfeet green insoles as I’ve found manufactures insoles to be slightly too thin.
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Posted 2 years ago
I've worn top-of-the-range all leather Lowa hiking boots for over 30 years now (having had two pairs and at least three re-soles during that time), so when I decided I needed a replacement they were naturally my first port of call. My previous boots were purchased in specialist retailers in Austria and so I was delighted to find that one can now buy from their UK distributor by post; try them indoors for fit; and if they're not suitable return f.o.c. for refund. Lowa offer an extremely wide range of boots and walking shoes and best of all are available not only in half sizes but many models in three different widths too (and some with an unnecessarily wide choice of subtlely-different colourways!). Needless to say their stock levels must be very extensive! I had a number of email exchanges with the office before buying and the advice and responsiveness was first-rate. I'm pretty good at finding fault but I am more than happy to recommend Lowa to others without qualification (and indeed have done so to two walking pals this week already).
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Posted 2 years ago
After wearing just one the insoles rode up the back of the boot, had a new insole and does the same thing. Either I have weird feet or there is an issue with these. Cant say its ever happened with other shoes or boots ive bought. Been a total waste of money for me as unable to return.
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Posted 2 years ago
Now on my fourth pair and wouldn't change for anything else
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Posted 2 years ago
Looking for some good winter boots and Lowa had exactly what I wanted. Saw the boots elsewhere for twice the price but fortunately for me Lowa had an ex display pair in my size at a significant discount. Slight difference in colour, but once they have been out in the hills, no one would know any different. Great service and very quick delivery
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Posted 2 years ago
Good tough no nonsense boots. Had a pair before. Lasted ten years.
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Posted 2 years ago
really disappointed with these laces not a patch on the originals, thin and stretchy. Bought aftermarket cheaper and better from Mr Lacy -fed these to the bin.
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Posted 2 years ago
Providing nothing but the best service. I have had an incredible customer experience from LOWA. Especially from James King who has been in regular dialogue with me in order to help sort out the correct boots for me. Many retainers could learn from this quality of customer service.
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Posted 2 years ago
The advice and all round support given by James was magnificent. A great pleasure to have received such outstanding service. Thank you.
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Posted 2 years ago
Tim at Lowa UK is excellent - great service and my new boots that he helped identify would the best for my needs are wearing in nicely!!
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Posted 2 years ago
Lowa is rated 4.7 based on 3,112 reviews