LottoGo.com Reviews

4.6 Rating 4,617 Reviews

92 %

of reviewers recommend LottoGo.com

4.6

Based on 4,617 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Where is the live chat?. I have looked every and can’t find it

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Asked by Lisa (2 weeks ago)

Hello my name is Jan Sidelka and i suppose to have yesterday in Sunday my 10 free spins.! Just because i missed yesterday too claim and loogin to Lotto go my 10 free spins are gon. Please can you give me my 10 free spins now?! Please because I'm deposit always my money so i want my 10 free spins thanks

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Asked by Jan Sidelka (1 month ago)

Hi Jan, I hope you are well. I have added these for you on this occasion, but please note we won't be able to replace any future promotions missed. You'll find them under the games tab in your loyalty rewards area. If you have any further questions, or need any further assistance, don't hesitate to contact us, Via Live Chat or email at - support@lottogo.com All the best Cody

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Answered by Cody (1 month ago)

I cannot find live chat or phone number I wish to change password website won’t accept details I have registered with lotto go but can’t access account

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Asked by Johncain (2 months ago)

Keno not loading is there a service outage???

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Asked by Penelope (3 months ago)

I keep getting reloading keno can't get the keno numbers to open

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Asked by jenny wilson (3 months ago)

How long before I can play keno it’s been off all day still can’t reload no new updates

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Asked by Ros Algie (3 months ago)

Phone number please I want to play keno won’t let me reload

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Asked by Ros algie (3 months ago)

I want to cancel my subscription

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Asked by Bayani Naval (3 months ago)

I want to cancel my direct debit to you,

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Asked by Elsa jarrett (5 months ago)

Why does it take so long to get winning in bank account. And agents won’t reply . What do I do please help

1 Helpful Report

Asked by Christine (5 months ago)

Hey Christine, I believe we spoke on live chat earlier. We advise a maximum of 3-5 working days for withdrawals to be received into your bank account. If you have any further questions or issues, please don't hesitate to get in touch via live chat or through email to Support@LottoGo.com Warm Regards, Mitch. LottoGo.com.

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Answered by (5 months ago)

Why have I not received my winnings it has been months

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Answered by Tina oconnell (3 months ago)

Hi, yesterday I clicked on one of your advertisements. I created an account and then realised somehow I've signed up to a weekly subscription of £15. This is not something I want - I have no issue with the odd lottery ticket but equally I have no interest in spending £60 Per MONTH on gambling. How do I cancel this? There does not appear to be anything to click to unsubscribe from this.

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Asked by Fiona Jamieson (9 months ago)

Hi Fiona Thanks for your query. I have just sent an email regarding this with an update for you. Andy LottoGo.com

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Answered by (9 months ago)

Hi ,Is there anyway you can choose your own number off a charted list much like a calendar of choices,Australia has its own create your own options.kind regards Theo

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Asked by Theo Gijsbertsen (9 months ago)

How much money in my account please??

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Asked by Barry Browne (2 years ago)

Hi Barry, Your balance can be seen in the top right hand corner of your screen. If you click on your balance it will take you to a breakdown of the cash balance in your wallet and any bonus cash you have accumulated. I hope that helps! But if you have any further questions or require any assistance at all, please feel free to give the team a shout via our Live Chat feature or via email at support@lottogo.com. Regards, Lauren LottoGo.com

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Answered by (2 years ago)

Ive not been agble tp get my emails so how do i know if ive won??

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Asked by Gina (2 years ago)

Hi Gina, If you are having trouble accessing your emails, you can check your results by logging into your LottoGo account and heading to 'Check My Results' under 'My Account'. If you require any further assistance please feel free to contact our Member Support team via our Live Chat feature on-site or email at support@lottogo.com who will be happy to answer any questions or queries you may have. I hope that helps! Regards, Lauren LottoGo.com

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Answered by (2 years ago)

has lottogo had any big wins?

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Asked by Anthony (2 years ago)

Hi Anthony, Since launching in 2012, we've turned tons of our players into prize winners, whether that's through our lottery or casino products! We’ve paid out thousands of pounds in prizes on our most popular lottery games and we’re expecting many more feel-good stories in the future. Head to our blog to read about out some of our biggest winners: https://blog.lottogo.com/lottogo-winners/ I hope that answers your question but if you have any other queries, feel free to contact the team directly via email at support@lottogo.com or on our Live Chat feature which can be found on our website. Regards, Lauren LottoGo.com

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Answered by (2 years ago)

how do I contact member support team

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Asked by Michael Williamson (3 years ago)

Hi Michael, You can contact our Member Support team via our Live Chat feature on site or via email at support@lottogo.com. The team will be happy to answer any questions or queries you may have through either of these channels. I hope that helps! Regards, Ellie LottoGo.com

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Answered by (3 years ago)