Logs Online Reviews

Name: Logs Online
Address: International House 307 Cotton Exchange, Liverpool, Liverpool
Rating: 4.71

4.7 Rating 1,796 Reviews

94 %

of reviewers recommend Logs Online

4.7

Based on 1,796 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Logs Online:

Welcome to Logs Online - Your Trusted Source for Quality Firewood in the UK

At Logs Online, we are passionate about providing top-notch firewood solutions to our valued customers across the UK. As an e-commerce business specializing in firewood, we understand the importance of reliable, high-quality fuel for your fires, stoves, pizza ovens, and more. With a strong commitment to customer satisfaction, sustainability, and convenience, we have become a trusted name in the industry.

Our mission is simple: to offer premium firewood products that deliver exceptional performance, while also ensuring responsible sourcing and environmental stewardship. We go the extra mile to bring you the finest selection of kiln dried hardwood logs, ensuring optimal moisture content and maximum heat output.

What sets us apart is not just the quality of our products, but also the level of service we provide. With our user-friendly online platform, you can easily browse, select, and order your preferred firewood products from the comfort of your home. Our secure and efficient delivery service ensures that your logs arrive promptly and in perfect condition.

We take pride in our sustainable practices and are actively involved in initiatives such as One Tree Planted, where we contribute to reforestation efforts with every firewood order placed. Additionally, our commitment to meeting environmental standards is exemplified by our compliance with the DEFRA 'Ready to Burn' mark, ensuring our logs are clean-burning and environmentally friendly.

Whether you're looking to create a cozy ambiance in your home, enjoy outdoor cooking with a pizza oven, or simply need a reliable fuel source for your stove, we have the perfect firewood options to suit your needs. Our extensive range of products, including kiln dried hardwood logs, kindling, and firelighters, are carefully selected and sourced from reputable suppliers who share our values.

Visit Website

Phone:

03332203413

Email:

sales@logsonline.co.uk

Location:

International House 307 Cotton Exchange,
Liverpool
Liverpool
l39lq

Logs Online 5 star review on 22nd October 2024

Alex M

Logs Online 5 star review on 29th September 2024

Christopher

Logs Online 5 star review on 14th May 2024

Julian

Logs Online 5 star review on 25th October 2023

Orlando C

Logs Online 5 star review on 16th October 2023

Tony

Anonymous

Anonymous // 01/01/2019

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“Absolutely amazing service. I drove them completely mad with the problems of getting the logs to my store - which is at then end of a long gravel drive. They were patient and helpful and polite. Highly recommended,”

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“Delivered good wood at the time I chose with no fuzz.”

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“Beech log quality very good, a few are a bit overlength, delivery on time and customer support effective.”

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“Quality of wood is fantastic. Delivery was late. Communication. With company was average. Delivery was poor. Dumped it on side walk of road. Delivery driver rude.”

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“Arrive on time in good condition”

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“Delighted with the logs and the delivery man unloaded the logs off pallet and left in garden, despite telling me that’s not normally done and that they leave pallet in driveway. Might be best to let potential customers know this”

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“Great service.Good quality product. Very quick delivery”

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“Seamless ordering and arrived on time with driver giving advance call, which was very helpful.”

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“Everything went smoothly but may not be able to order from them again. Apparently my road is to narrow for their vehicles. A shame”

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“Brilliant service. Quick, friendly and helpful delivery. The logs were spot on and burn really well. I have just found my new long term log supplier. Will be ordering again when I get through this last lot. I have already recommended the company to friends.”

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“Second time used (Last used 12 months ago). Good product when it eventually arrives, well packaged and secure. Website states 2-3 working days delivery. Took over a week with 0 communications besides the email confirming the order. Did plan to stay working from home to accept delivery. Had to chase via email as the phone number on the site is 0330 and would cost money on Vodafone. Received part by DPD which was delivered first which was a little confusing, am sure last time it all came on a single pallet. Chose LogsOnline as they are 10mins down the road from me. I rather my spent money went locally. I did consider maybe driving over to speak to someone. I get it, companies have delays etc. A simple 30 second email would have clarified any trouble with "...pallet networks..." and "...trouble with containers...". Chase email took 11am on the Friday, with a reply 12:30pm on the Monday. Delivery driver spot on. Helped push it up the drive on the pallet truck and he got it snug against my fence where I wanted it. I'd use again, but use a credit card (not debit). That way if they go dark on you, you can always cancel that transaction on your card. Order Number ended 878 early October 2021”

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“Sadly the service at the moment is poor - the website advertises a delivery time frame that they can't meet and there is no communication to let you know that the order is delayed. You can select a delivery date when ordering but our crate arrived a week after we expected it by which time we had run out of wood. We understand that there are problems with all supply chains but perhaps be more honest on your website and at the very least tell your customers if the delivery is delayed.”

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Steve, thanks for your feedback .These delivery problems were not nationwide and down to a few palletways depots that had not enough resources to deliver per their promise. During the Petrol crisis's everyone started buying firewood they didn't need and allots of other stuff got send through the pallet network that in some regions of the UK fell over and could not cope with the volume of pallets, we had no warning of this. Unfortunately some customers like yourself were delayed by this. We had not experienced a situation like it. Things are now a little more settled. In you case we will upgrade free of charge all your orders to premium next day delivery to ensure you get your logs as fast as possible.

“Great communication, speedy and helpful. However, the courier used didn't deliver when promised and didn't let us know which day he was coming. When he arrived he couldn't get his lorry up the drive, despite the fact we'd told Logs Online it was narrow and they promised to send a Bedford van. The logs themselves were great... just a shame about the courier.”

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“Great customer service, delivered when they said they would. Logs burn really well. Will use again!”

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“Quick and efficient service.”

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“Nice dry logs”

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“Good quality dry logs, delivered in bags that made it quick and easy to move the logs into the upon delivery”

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“Great service”

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“I was contacted very quickly whenever I had a query, delivery was very quick once I was emailed. Nice delivery guy very pleasant, haven't used any yet but found the netted logs easier to carry.”

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“Have not received my goods yet. I have paid for the order on the 30th of September. To date no logs. Apparently there are drivers shortages.”

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Logs Online is rated 4.7 based on 1,796 reviews