Logs Online Reviews

Name: Logs Online
Address: International House 307 Cotton Exchange, Liverpool, Liverpool
Rating: 4.71

4.7 Rating 1,796 Reviews

94 %

of reviewers recommend Logs Online

4.7

Based on 1,796 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Logs Online:

Welcome to Logs Online - Your Trusted Source for Quality Firewood in the UK

At Logs Online, we are passionate about providing top-notch firewood solutions to our valued customers across the UK. As an e-commerce business specializing in firewood, we understand the importance of reliable, high-quality fuel for your fires, stoves, pizza ovens, and more. With a strong commitment to customer satisfaction, sustainability, and convenience, we have become a trusted name in the industry.

Our mission is simple: to offer premium firewood products that deliver exceptional performance, while also ensuring responsible sourcing and environmental stewardship. We go the extra mile to bring you the finest selection of kiln dried hardwood logs, ensuring optimal moisture content and maximum heat output.

What sets us apart is not just the quality of our products, but also the level of service we provide. With our user-friendly online platform, you can easily browse, select, and order your preferred firewood products from the comfort of your home. Our secure and efficient delivery service ensures that your logs arrive promptly and in perfect condition.

We take pride in our sustainable practices and are actively involved in initiatives such as One Tree Planted, where we contribute to reforestation efforts with every firewood order placed. Additionally, our commitment to meeting environmental standards is exemplified by our compliance with the DEFRA 'Ready to Burn' mark, ensuring our logs are clean-burning and environmentally friendly.

Whether you're looking to create a cozy ambiance in your home, enjoy outdoor cooking with a pizza oven, or simply need a reliable fuel source for your stove, we have the perfect firewood options to suit your needs. Our extensive range of products, including kiln dried hardwood logs, kindling, and firelighters, are carefully selected and sourced from reputable suppliers who share our values.

Visit Website

Phone:

03332203413

Email:

sales@logsonline.co.uk

Location:

International House 307 Cotton Exchange,
Liverpool
Liverpool
l39lq

Logs Online 5 star review on 22nd October 2024

Alex M

Logs Online 5 star review on 29th September 2024

Christopher

Logs Online 5 star review on 14th May 2024

Julian

Logs Online 5 star review on 25th October 2023

Orlando C

Logs Online 5 star review on 16th October 2023

Tony

Anonymous

Anonymous // 01/01/2019

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“Lovely fire - great delivery. Very pleased”

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“Excellent service, lovely big logs.”

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“Excellent logs, perfect size and moisture level for burning in our open fire. Great service, fast and the delivery drivers have always been really helpful in carefully offloading our logs.”

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“The delivery experience was a real trial: a cantankerous delivery guy who was prepared to leave a 250Kg pallet on the pavement (preventing wheelchaired neighbours from passing) had I not insisted on his moving it onto the drive. The supplier's insistence on covering the pallet in plastic/cellophane is ludicrously environmentally unfriendly. The initial contact with the supplier was good - friendly and helpful lady on the end of the phone who organised delivery date, etc. But I am reverting to my usual supplier (he had Covid and could not make this delivery slot) as he is better value and delivers without the hassle of this experience.”

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“Delivery took place as notified, Driver moved pallet where requested. Logs burn lovely.”

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“Logs online are great for ordering quickly, but the postage is very expensive and I’ve since found there are drier logs elsewhere, for a much lower price.”

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“We bought 20 nets of kiln dried oak. Delivery was smooth and the driver was very helpful. He took away the pallet as well. The logs themselves were a little smaller than some I have purchased from other companies and I found the bags contained more bits than others. The logs were quite dark and burned quite fast for oak…maybe they had been a little too long in the kiln. Aware that I am purchasing a natural product though so consistency isn’t always possible. I’ll try another company next time, as when paying this much for wood - it’s ok to expect a little better.”

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“Very quick delivery and good solid dry wood”

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“burn very nicely, some of them are quite small but delivery was quick and efficient. Easy process all in.”

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“Friendly customer service. Very prompt delivery. Keep planting those trees! (I love that!!) Thanks!”

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“Excellent service with good quality low moisture logs.”

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“I decided to buy 1/2 pallet of logs for my log burner. Good decision, great burning logs, very prompt delivery and good communication with the lorry driver. Thank you. Will use again”

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“They are amazing, and a beautiful aroma.... And the heat out put is excellent...”

Logs Online 5 star review on 18th January 2022

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“This is my second order with Logs on Line. Very impressed that the delivery arrived as promised in three days. Great create of logs which burn with a good heat in our log burner. Highly recommended supplier.”

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“Great product and prompt delivery”

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“Excellent service from Logs Online and prompt response to replace a faulty product. Would recommend”

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“Despite delivery issues they kept us well informed throughout the process”

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“Fantastic service, very quick and with great wood. Very dry. So much better than another online service I used. Will stick with Logs Online...excellent!”

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“Helpful, fast and product exactly as described.”

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“Nice, easy service and delivery. The logs burn great and the sizes are pretty decent for general usage.”

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Logs Online is rated 4.7 based on 1,796 reviews