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Logs Online Reviews

4.7 Rating 1,796 Reviews
94 %
of reviewers recommend Logs Online
4.7
Based on 1,796 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 89%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Logs Online Reviews

About Logs Online:

Welcome to Logs Online - Your Trusted Source for Quality Firewood in the UK

At Logs Online, we are passionate about providing top-notch firewood solutions to our valued customers across the UK. As an e-commerce business specializing in firewood, we understand the importance of reliable, high-quality fuel for your fires, stoves, pizza ovens, and more. With a strong commitment to customer satisfaction, sustainability, and convenience, we have become a trusted name in the industry.

Our mission is simple: to offer premium firewood products that deliver exceptional performance, while also ensuring responsible sourcing and environmental stewardship. We go the extra mile to bring you the finest selection of kiln dried hardwood logs, ensuring optimal moisture content and maximum heat output.

What sets us apart is not just the quality of our products, but also the level of service we provide. With our user-friendly online platform, you can easily browse, select, and order your preferred firewood products from the comfort of your home. Our secure and efficient delivery service ensures that your logs arrive promptly and in perfect condition.





We take pride in our sustainable practices and are actively involved in initiatives such as One Tree Planted, where we contribute to reforestation efforts with every firewood order placed. Additionally, our commitment to meeting environmental standards is exemplified by our compliance with the DEFRA 'Ready to Burn' mark, ensuring our logs are clean-burning and environmentally friendly.

Whether you're looking to create a cozy ambiance in your home, enjoy outdoor cooking with a pizza oven, or simply need a reliable fuel source for your stove, we have the perfect firewood options to suit your needs. Our extensive range of products, including kiln dried hardwood logs, kindling, and firelighters, are carefully selected and sourced from reputable suppliers who share our values.

Visit Website

Phone:

03332203413

Email:

sales@logsonline.co.uk

Location:

International House 307 Cotton Exchange,
Liverpool
Liverpool
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Logs Online 5 star review on 22nd October 2024
Alex M
Logs Online 5 star review on 29th September 2024
Christopher
Logs Online 5 star review on 29th September 2024
Christopher
Logs Online 5 star review on 29th September 2024
Christopher
Logs Online 5 star review on 14th May 2024
Julian
Logs Online 5 star review on 25th October 2023
Orlando C
Logs Online 5 star review on 16th October 2023
Tony
49
Anonymous
Anonymous  // 01/01/2019
I ordered Jumbo XL 1.8rm Crate Kiln Dried Birch Logs at a cost of £429.99 on the 17th July 23 estimated delivery 24th July. On the 19th July I had an e-mail saying the logs would be delivered the following week. The order did not come, after many on-line 'chats' and e-mails, until the 8th August. The hold up, apparently, was slow Customs clearance - these logs are, therefore, imported. I cannot order from this site again as I live in the countryside and have to be assured that when I order I will get my order within a week especially if bad weather is forecast. So Logs Online you do not have a happy customer and I will not be dealing with you again unless you can vastly improve your delivery times.
Helpful Report
Logs seems to be very good but delivery very bad. Lost a day of work and they didn’t delivered on that day
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Good dry logs (a small % are slightly larger than I would have liked) and a good price for such a big load (X-Large crate). Delivery was excellent and trolled to exactly where I wanted them, down the drive by the garage - I had expected just a roadside delivery. Thank you.
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Long burning and cosy
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Logs turned up quickly, labeled incorrectly as kindling but after explanation this was OK. Should have been 4kg only received 3.3kg still awaiting remaining items.
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Quick delivery and an even quicker response to my query!
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Excellent fast service on Weber Briquttes and great price!
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Quality wood delivered in a timely manner
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The quality of these logs is exceptional, with each one perfectly dried and ready to use. The delivery driver was very helpful also.
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I recently had the pleasure of experiencing Logs Online's kiln dried logs, and I must say, they have set a new standard of excellence in firewood! I am beyond impressed with the quality and performance of these logs. From the moment I received my order, it was evident that Logs Online takes great pride in delivering top-notch products. The logs were expertly packaged, ensuring they arrived in perfect condition. The attention to detail and care in handling their kiln dried logs was truly commendable. Upon using the logs, I was blown away by their exceptional performance. The consistent and uniform drying process made ignition effortless. Lighting the logs was a breeze, and they quickly produced a robust flame, radiating a generous amount of heat. I was amazed at how efficiently they burned, providing a long-lasting and cozy fire that surpassed my expectations. What truly sets Logs Online kiln dried logs apart is their remarkable cleanliness. The logs produced minimal smoke and virtually no sparks, allowing me to enjoy the fire without worrying about unwanted fumes or hazards. This clean burn not only created a safer environment but also enhanced the overall ambiance of my outdoor gatherings. I also want to applaud Logs Online for their commitment to sustainability. Knowing that their kiln dried logs are sourced responsibly and produced with a focus on environmental preservation gave me peace of mind. It's reassuring to support a company that shares my values and prioritizes eco-friendly practices. Overall, I wholeheartedly recommend Logs Online kiln dried logs to anyone in search of premium firewood. Their unwavering dedication to quality, outstanding performance, and eco-conscious approach make them the go-to choice for all fire enthusiasts. Whether for heating, cooking, or creating a cozy atmosphere, Logs Online kiln dried logs have exceeded my expectations in every way. Thank you for providing such an exceptional product!
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Excellent customer service and reliable delivery.
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Hi, Thank you so much for your kind review. We hope you enjoy using our products and thank you for shopping with Logs Online! Regards, Logs Online Team
First time used, Great customer service, great product, great price, on time delivery, logs on line are my go to for wood pellets. Thank you.
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Hi Ian, Thank you so much for such a kind review, we really appreciate it. We are so pleased to hear this! :) We hope you enjoy our products and thank you so much for shopping with Logs Online. Logs Online Team
Overall delivery was good.
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Hi, Thank you for your review. We are so happy to hear you had a positive delivery experience :) Thank you so much for your custom. Enjoy! Logs Online Team
Very efficient service
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Hi Peter, Thank you for your kind review. We are very pleased to hear you are happy with our service :) Thank you for shopping with us and we hope you enjoy using our products. Kind Regards, Logs Online Team
Great logs at a good price. Really happy with the burn rate and the quality of the delivery. Communication could have been a bit better regarding the delivery schedule but was workable.
Helpful Report
Hi Gerald, Thank you for your review, we appreciate it. We are so sorry to hear about the lack of communication you received in regards to your delivery schedule. We will be sure to take note of this feedback for future orders. Thank you so much for your custom and we hope you enjoy using our products. Kind Regards, Logs Online Team
The worst place to buy logs The worst place to buy logs or any other materials, ordered twice from this place and twice my order was changed to something day before the delivery, as I run a wood oven pizzeria I had no other option but to accept what they proposed to me. First order they blow it off, I thought let me give them another try yet again they changed my initial chosen logs to something which was wet and much less in quantity then as I was in need to the fuel I had to accept it as it was during weekend. I don’t write reviews and try to not cause a business to suffer for any small inconvenience but these guys robed me of my hard earned money, give them a go if you really want to have a bad time.
Helpful Report
Hi, We are so sorry to hear this and for the inconvenience this has caused you. As mentioned in our email we sent to you, we had recently been experiencing delays with our suppliers meaning we unfortunately had to change your order from being delivered in nets to boxes. We can only apologise for this and the delay you had experienced. If there is ever any issues with the logs, we are always more than happy to resolve this for you. We have since reached out to you in regards to this issue and if there anything we can do to help fix this. Please let us know. Once again, we apologise for this inconvenience. Kind Regards, Logs Online Team
Great logs. Delivered when requested.
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Hi Lesley, This is great to hear! Thank you so much for shopping with us :) Logs Online Team
Excellent product and speedy delivery.
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Hi, Thank you for your kind review. We hope you enjoy our products and thank you for shopping with Logs Online! Logs Online Team
Good quality wood at an ok price, often iut of stock even if website says its in stock, so so communication and poor update of account section if website But a regular purchase
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Hi Simon, Thank you for your review. Unfortunately we had recently experienced a system error in regards to our stock online that has since been fixed and can only apologise about this. We hope you enjoy using our products and cannot thank you enough for your custom. We will pass this feedback on in the meantime and if you ever experience any future issues please do let us know, we'll be more than happy to help :) Kind Regards, Logs Online Team
Disappointed this time. Have used Logs Online a few times in the past and have been very happy, but the quality of our last order was not great. Some mahoosive logs that are too big for our wood burner and a lot of scraps that are little more than kindling. Did report to customer services who replied to say they'd look into it - nothing further though. May look elsewhere next time
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Hi Andre, Thank you for your feedback. We are so sorry to hear this. After searching through your order email we have found that your reply ended up in our spam and can only apologise for this. If there is anything else you need please get in contact with us and we will be more than happy to help. We apologise for any inconvenience this may have caused you. Kind Regards, Logs Online Team
Logs Online is rated 4.7 based on 1,796 reviews