Logs Online Reviews

Name: Logs Online
Address: International House 307 Cotton Exchange, Liverpool, Liverpool
Rating: 4.71

4.7 Rating 1,799 Reviews

94 %

of reviewers recommend Logs Online

4.7

Based on 1,799 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Logs Online:

Welcome to Logs Online - Your Trusted Source for Quality Firewood in the UK

At Logs Online, we are passionate about providing top-notch firewood solutions to our valued customers across the UK. As an e-commerce business specializing in firewood, we understand the importance of reliable, high-quality fuel for your fires, stoves, pizza ovens, and more. With a strong commitment to customer satisfaction, sustainability, and convenience, we have become a trusted name in the industry.

Our mission is simple: to offer premium firewood products that deliver exceptional performance, while also ensuring responsible sourcing and environmental stewardship. We go the extra mile to bring you the finest selection of kiln dried hardwood logs, ensuring optimal moisture content and maximum heat output.

What sets us apart is not just the quality of our products, but also the level of service we provide. With our user-friendly online platform, you can easily browse, select, and order your preferred firewood products from the comfort of your home. Our secure and efficient delivery service ensures that your logs arrive promptly and in perfect condition.

We take pride in our sustainable practices and are actively involved in initiatives such as One Tree Planted, where we contribute to reforestation efforts with every firewood order placed. Additionally, our commitment to meeting environmental standards is exemplified by our compliance with the DEFRA 'Ready to Burn' mark, ensuring our logs are clean-burning and environmentally friendly.

Whether you're looking to create a cozy ambiance in your home, enjoy outdoor cooking with a pizza oven, or simply need a reliable fuel source for your stove, we have the perfect firewood options to suit your needs. Our extensive range of products, including kiln dried hardwood logs, kindling, and firelighters, are carefully selected and sourced from reputable suppliers who share our values.

Visit Website

Phone:

03332203413

Email:

sales@logsonline.co.uk

Location:

International House 307 Cotton Exchange,
Liverpool
Liverpool
l39lq

Logs Online 5 star review on 22nd October 2024

Alex M

Logs Online 5 star review on 29th September 2024

Christopher

Logs Online 5 star review on 14th May 2024

Julian

Logs Online 5 star review on 25th October 2023

Orlando C

Logs Online 5 star review on 16th October 2023

Tony

Anonymous

Anonymous // 01/01/2019

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“Great service, quick delivery and excellent quality wood which burns so well.”

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“Great logs, efficient LogsOnline team and very helpful. Friendly and helpful delivery driver.”

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“Deliverered as planned. Driver excellent. Logs burn long and well. First time using oak. Comparable pricing and. Good quality.”

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“Alan who handled our order was excellent. He returned calls and emails quickly and effectively. The delivery guy was very accommodating. Moreover the logs are top notch. Will use again.”

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“Having 4 holiday cottages all with log burning stoves, I have tested & tried so many companies to be told their logs are dry! Until you try them you put your trust in the log supplier. Then you find out the logs are not dry & they have made a complete mess of the stoves.. Phil who installed the fires recommended Logs on line and I am so grateful to him because the logs are dry and no damage to the fires. I also tried the firelighters which outdo any firelighters we have tried in the past.. I can not shout loud enough about this company and I am so glad that I can recommend to anyone who is fed up of wet wood and dirty &damaged stoves. Delivery service was great no hassle and helpful delivery guy. Thank you Logs on line for the great service & selling the best logs money can buy.”

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“Good sized (for wood burner), well seasoned logs.”

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“Good value, excellent logs. Good communication. Quick delivery. Thank you”

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“Best price I have found to date for heat logs, fast delivery and no issues encountered.”

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“Quick and efficient delivery. Logs are bone dry, you can tell by just tapping them and they burn with lots of heat. Will be using again.”

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“I didn’t hear from logs online for a few days after ordering but the logs were delivered on my selected day as requested. It would have been great to have more notice once the delivery was booked in, instead of an email on the same morning as the delivery.”

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“Great Speedy delivery driver dropped pallet as near as was possible with his powered pallet truck”

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“Excellent quality logs. Excellent service. All the staff work very hard to make sure the customer is happy. Great company, great product, great service..”

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“Good logs, properly split and dried, well packaged, and delivered on time. That's what you want as a customer.”

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“Good value logs... Birch firewood come loose in a box, it was snowing so pallet was wet and some boxes split but logs are fine.”

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“Great quality logs, good communication and efficient delivery, thanks.”

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“Great purchase - good quality logs delivered really quickly. The courier they use is highly recommended- very helpful and polite. Definitely use Logs Online again”

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“Quick delivery, poor communication, Not what I ordered. Burns ok”

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“Excellent service all round, Good mixture of thicknesses, great quality, well packed pallet, and the kindling and firelighters were a nice bonus. Will definitely use Logs Online again.”

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“Customer service good. Product .... logs for wood burner good. Deliver service poor. The logs came on a pallet and were literally left just on my drive. The customer service person Assured me they could pretty much be left where I needed ( in the garage) which is on an open drive... alas it was a gravel drive. Delivery operator couldn’t/ wouldn’t get it close to my garage. A small lady on her own... it took awhile to unwrap cellophane and cart the logs into the garage. Also I was assured the pallet would be taken away but that would mean unloading the logs in nets off the pallet. No chance with th delivery driver I got. A pity delivery let the service down. Also ordered bulk bag but they were out of stock so got nets instead which was agreed to but definitely would prefer bulk bag.”

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“friendly and efficient and obliging”

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Logs Online is rated 4.7 based on 1,799 reviews