Logs Online Reviews

Name: Logs Online
Address: International House 307 Cotton Exchange, Liverpool, Liverpool
Rating: 4.72

4.7 Rating 1,807 Reviews

94 %

of reviewers recommend Logs Online

4.7

Based on 1,807 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Logs Online:

Welcome to Logs Online - Your Trusted Source for Quality Firewood in the UK

At Logs Online, we are passionate about providing top-notch firewood solutions to our valued customers across the UK. As an e-commerce business specializing in firewood, we understand the importance of reliable, high-quality fuel for your fires, stoves, pizza ovens, and more. With a strong commitment to customer satisfaction, sustainability, and convenience, we have become a trusted name in the industry.

Our mission is simple: to offer premium firewood products that deliver exceptional performance, while also ensuring responsible sourcing and environmental stewardship. We go the extra mile to bring you the finest selection of kiln dried hardwood logs, ensuring optimal moisture content and maximum heat output.

What sets us apart is not just the quality of our products, but also the level of service we provide. With our user-friendly online platform, you can easily browse, select, and order your preferred firewood products from the comfort of your home. Our secure and efficient delivery service ensures that your logs arrive promptly and in perfect condition.

We take pride in our sustainable practices and are actively involved in initiatives such as One Tree Planted, where we contribute to reforestation efforts with every firewood order placed. Additionally, our commitment to meeting environmental standards is exemplified by our compliance with the DEFRA 'Ready to Burn' mark, ensuring our logs are clean-burning and environmentally friendly.

Whether you're looking to create a cozy ambiance in your home, enjoy outdoor cooking with a pizza oven, or simply need a reliable fuel source for your stove, we have the perfect firewood options to suit your needs. Our extensive range of products, including kiln dried hardwood logs, kindling, and firelighters, are carefully selected and sourced from reputable suppliers who share our values.

Visit Website

Phone:

03332203413

Email:

sales@logsonline.co.uk

Location:

International House 307 Cotton Exchange,
Liverpool
Liverpool
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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service was, in spite of the issues with shipping (container shortages) beyond the company's control, good. However the oak wood though dry & burning to fine ash spits ALOT! So much so that we have to have the fireguard on at all times even when sitting in the room. I realise this would not be an issue for wood burners/stoves. But for an open fire having the fireguard up reduces the heat coming out of the fire into the room considerably.”

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“They came as requested on a truck that was the right size for our situation and we were using the logs straight away. They burned so beautifully too.”

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“These guys are great. The delivery driver was awesome too. All good as usual”

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“Sorry guys can't really comment on my fireplace as haven't used it yet. Winters in Scotland are cold even with a firepit. Delivery, quality of product 10/10”

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“Order was easy by phone delivery was prompt logs were brilliant”

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“Good quality burner, delivery driver respectful of property very happy thank you”

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“Easy to order and the pallet arrived on time. The quality of the logs is good and overall great service.”

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“Great logs in convenient wheelbarrow sized bags, easier to move than a crate.. Burns well, not cheap but for me good value for money. Will buy again.”

Logs Online 5 star review on 25th November 2021

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“Very speedy delivery and high quality product. Will definitely be ordering again.”

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“Very happy with these logs. Delivery was quick and they were wrapped up well and protected against the rain. Very impressed with this company. I will order again from them.”

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“Delivered right outside my front door decent wood I’ve just ordered some more”

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“Excellent customer service, they replied immediately to an email I sent and had already seen that I had made a mistake on my order and corrected it! Their Live chat was quick and easy too. Items arrived quickly with no damage. Excellent price - was comparable with shop prices even with the delivery charge. Would definitely recommend using Logs Online - I will be ordering from them again”

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“Awesome experience with my recent purchase of a Solo Fire Pit and great service following the sale.....I have recommended this company and the Solo Pit to my friends and will continue to do so.”

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“Easy to order and efficient. I sent an email regarding delivery they got back to me straight away. Great service.”

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“quality logs and a good service”

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“Very easy to order. Logs well packed in crate, maximizing quantity. Very dry oak that burns well.”

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“Ordered 250 kg bags of kiln dried logs. I wasn't in to take in the delivery but left instructions for the driver if he could put them behind side gate. I arrived home to the pallet of well packed logs behind side gates as instructed. Thank you will be ordering again soon.”

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“Great service, logs 🪵 perfect size! All ready for the cold winter ❄️ nights! Thank you!”

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“Very helpful staff. Wood nice and dry for burning. Very prompt delivery. Ordering very straightforward .”

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“Absolutely first class in all respects”

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Logs Online is rated 4.7 based on 1,807 reviews