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Logs Online Reviews

4.7 Rating 1,799 Reviews
94 %
of reviewers recommend Logs Online
4.7
Based on 1,799 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 89%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Logs Online Reviews

About Logs Online:

Welcome to Logs Online - Your Trusted Source for Quality Firewood in the UK

At Logs Online, we are passionate about providing top-notch firewood solutions to our valued customers across the UK. As an e-commerce business specializing in firewood, we understand the importance of reliable, high-quality fuel for your fires, stoves, pizza ovens, and more. With a strong commitment to customer satisfaction, sustainability, and convenience, we have become a trusted name in the industry.

Our mission is simple: to offer premium firewood products that deliver exceptional performance, while also ensuring responsible sourcing and environmental stewardship. We go the extra mile to bring you the finest selection of kiln dried hardwood logs, ensuring optimal moisture content and maximum heat output.

What sets us apart is not just the quality of our products, but also the level of service we provide. With our user-friendly online platform, you can easily browse, select, and order your preferred firewood products from the comfort of your home. Our secure and efficient delivery service ensures that your logs arrive promptly and in perfect condition.





We take pride in our sustainable practices and are actively involved in initiatives such as One Tree Planted, where we contribute to reforestation efforts with every firewood order placed. Additionally, our commitment to meeting environmental standards is exemplified by our compliance with the DEFRA 'Ready to Burn' mark, ensuring our logs are clean-burning and environmentally friendly.

Whether you're looking to create a cozy ambiance in your home, enjoy outdoor cooking with a pizza oven, or simply need a reliable fuel source for your stove, we have the perfect firewood options to suit your needs. Our extensive range of products, including kiln dried hardwood logs, kindling, and firelighters, are carefully selected and sourced from reputable suppliers who share our values.

Visit Website

Phone:

03332203413

Email:

sales@logsonline.co.uk

Location:

International House 307 Cotton Exchange,
Liverpool
Liverpool
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Logs Online 5 star review on 22nd October 2024
Alex M
Logs Online 5 star review on 29th September 2024
Christopher
Logs Online 5 star review on 29th September 2024
Christopher
Logs Online 5 star review on 29th September 2024
Christopher
Logs Online 5 star review on 14th May 2024
Julian
Logs Online 5 star review on 25th October 2023
Orlando C
Logs Online 5 star review on 16th October 2023
Tony
49
Anonymous
Anonymous  // 01/01/2019
Great ash logs ! Arrived really well packed in a crate. Good price & fast delivery. One of our bags of kindling was missing from our order, but they sent this a few days later by DHL and added a box of log lites in as a sorry ! Great service, would highly recommend and will certainly use again !
Logs Online 5 star review on 17th August 2020
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superb delivery time thanks
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Good quality logs delivered on time
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Very prompt service. Order arrived as promised. I will use them again.
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This is my second order, As always superb dry and hot burning logs, quick delivery and well packed from the rain. I will always use these people for my logs
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Excellent service and delivery lads very helpful when I asked for a particular spot to put the load, I'll be back for sure ,Thanks Paddy
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The Logs where great. The barrow bags helped us alot as we could leave a couple of bags till latter. Arrived on time and delivered to drive way. Will go for a larger load next time as we now know delivery to drive way.
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Quick and easy to order arrived very quickly Can recommend
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Swift delivery and great products.
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Good quality and sharp delivery. Highly recommended. Thank you. P
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Excellent service and quick delivery.
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Great service! Logs arrived within two days and delivery team offloaded to where I needed them. Definitely order from Logs Online again
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Very efficient service. Order online and goods arrive in 2 days. Highly recommended.
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Brilliant quality charcoal, best ever. One box was missing but was soon replaced with no hassle and a personal update by email to check if the replacement had arrived. Recommend without hesitation.
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The service and quality of logs fine. Just that the van driver did not want to take the pallet the bags were on back, they must cost a lot so should be reused.
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Speedy delivery but £14 seems a bit expensive! Everything was in order although the box was split open on top and bottom. Perhaps stronger boxes needed. Overall all the items ordered are quite good. Can’t fault it. Will look into ordering again soon!
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Great charcoal, quick delivery, good price
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Great service and good logs
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The rating is for poor customer service, not for the quality of logs, which was good.
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Rosalind, we are sorry about the unfortunate timings of the cars blocking your access and the need to move goods manually. We only got to hear about this after the event. The removal of pallets is temporarily suspended by the delivery network to help reduce contact with the current pandemic. We have only been recently informed of this. We now have new notification software to help give texts etc. We are glad the logs are satisfactory and good value.
Arrived on the day they were supposed to, although was unable to track delivery. Had no emails to confirm that delivery was coming on the said date, from either logsonline or the transport company. Excellent service from the transport driver when he arrived, placed pallet just where we wanted it. When we unpacked the pallet we were very pleased with the quality of logs. Great service in all.
Helpful Report
Logs Online is rated 4.7 based on 1,799 reviews