Logs Online Reviews

Name: Logs Online
Address: International House 307 Cotton Exchange, Liverpool, Liverpool
Rating: 4.71

4.7 Rating 1,790 Reviews

94 %

of reviewers recommend Logs Online

4.7

Based on 1,790 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Logs Online:

Welcome to Logs Online - Your Trusted Source for Quality Firewood in the UK

At Logs Online, we are passionate about providing top-notch firewood solutions to our valued customers across the UK. As an e-commerce business specializing in firewood, we understand the importance of reliable, high-quality fuel for your fires, stoves, pizza ovens, and more. With a strong commitment to customer satisfaction, sustainability, and convenience, we have become a trusted name in the industry.

Our mission is simple: to offer premium firewood products that deliver exceptional performance, while also ensuring responsible sourcing and environmental stewardship. We go the extra mile to bring you the finest selection of kiln dried hardwood logs, ensuring optimal moisture content and maximum heat output.

What sets us apart is not just the quality of our products, but also the level of service we provide. With our user-friendly online platform, you can easily browse, select, and order your preferred firewood products from the comfort of your home. Our secure and efficient delivery service ensures that your logs arrive promptly and in perfect condition.

We take pride in our sustainable practices and are actively involved in initiatives such as One Tree Planted, where we contribute to reforestation efforts with every firewood order placed. Additionally, our commitment to meeting environmental standards is exemplified by our compliance with the DEFRA 'Ready to Burn' mark, ensuring our logs are clean-burning and environmentally friendly.

Whether you're looking to create a cozy ambiance in your home, enjoy outdoor cooking with a pizza oven, or simply need a reliable fuel source for your stove, we have the perfect firewood options to suit your needs. Our extensive range of products, including kiln dried hardwood logs, kindling, and firelighters, are carefully selected and sourced from reputable suppliers who share our values.

Visit Website

Phone:

03332203413

Email:

sales@logsonline.co.uk

Location:

International House 307 Cotton Exchange,
Liverpool
Liverpool
l39lq

Logs Online 5 star review on 22nd October 2024

Alex M

Logs Online 5 star review on 29th September 2024

Christopher

Logs Online 5 star review on 14th May 2024

Julian

Logs Online 5 star review on 25th October 2023

Orlando C

Logs Online 5 star review on 16th October 2023

Tony

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lack of communication when order was late I then had to chase after 1.5 weeks as I hasn’t heard anything- but after 15 minutes of sending my email I received an email (FROM DHL) confirming a delivery is being shipped- I think you forgot my order which arrived around 2 weeks later then it should've”

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“Delivered promptly on the correct date to the end of the driveway as requested. The logs are of a consistent size and are easy to stack They. Burn well and are easy to light.”

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“Delivered great quality logs exactly when promised.”

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“Always bought Kiln Dried from Logs online, fantastic quality logs”

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“I have given 3 stars due to the delivery problem of then turning up 1 month earlier than requested which caused quite a bit of problem! However the logs appear to be very good, nice length for my smaller fire, will have to chop a fair few to make smaller logs but overall very good!”

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“Haven't had a chance to test the burnability of the logs, but the dealing with with the company and delivery system was first class”

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“I have bought birch and ash logs for my log burning stove. Both types are excellent and would highly recommend. I buy the nets because they are easier to take into my house. Delivery is always efficient and I was notified half an hour in advance of the delivery time. The drivers are always helpful and polite. The quality of the logs is perfect.”

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“Excellent service and communication”

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“We shopped around as usual and Logs On Line were the best value for money. A great choice of crates and choices of wood. Ordered on line with kindling and delivered 1 day early!”

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“I would happily recommend these to anyone with a log burner - we had ours cleaned after 6 years of using logs from this supplier and the chimney sweep asked us why we bothered to call him it was so clean!”

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“Have ordered in the past from logs online quality product so no hesitation ordering again delivery as promised great service.”

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“Been brilliant every time”

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“Great service and always available to answer queries. Price was amazing”

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“Very easy and quick ordering process. Delivered one day earlier than expected (with no notification to say so) but luckily I was in to receive the delivery. Delivery driver was very polite and helpful and was able to place the crate of logs in my garage which was great. Although I haven't used the logs yet, they appear to be packed very well and I am very happy with the quality and size of logs.”

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“Very good service and a nice selection of logs.”

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“Easy to order was kept informed of delivery and it came the next day and the price was excellent too. Very impressed with them Not actually used the chimney starter as it’s been raining here”

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“Logs arrived 2days before allocated slot, luckily I was home as I was not notified that they were coming early. The best part of the delivery was the driver, she could not do enough to make everything go smoothly, unfortunately I didn’t get her name. The worst part was that I was charged £15-00 delivery when I only live 12 miles from their Chester distribution centre, when I questioned why they said it was only free to most postcodes!!!!”

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“Great service from Logs Online again, dispatched as promised. What a shame DHL lets logs Online down, promised delivery on 3 seperate occasions and failed to deliver on each, no communication from DHL, when I contacted DHL they promised delivery on 17 August between 17:18 and 18:18 but delivered 15:26 in a very damaged box stating I had signed for the delivery, I was out, I certainly didn't sign for the package. The fire lighters box was broken so individual firelighters were scattered inside the box. The condition of the box which was open lead me to think some would probably have been lost in transit. Will use Logs Online again, but will avoid DHL”

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“Great logs way much more when stacked compared to builders bag good value will buy again.”

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“Pleased with quality of logs. Shame that delivery date was changed several times. Staff friendly. Delivery driver friendly and helpful. Thank You.”

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Logs Online is rated 4.7 based on 1,790 reviews