Logs Online Reviews

Name: Logs Online
Address: International House 307 Cotton Exchange, Liverpool, Liverpool
Rating: 4.71

4.7 Rating 1,799 Reviews

94 %

of reviewers recommend Logs Online

4.7

Based on 1,799 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Logs Online:

Welcome to Logs Online - Your Trusted Source for Quality Firewood in the UK

At Logs Online, we are passionate about providing top-notch firewood solutions to our valued customers across the UK. As an e-commerce business specializing in firewood, we understand the importance of reliable, high-quality fuel for your fires, stoves, pizza ovens, and more. With a strong commitment to customer satisfaction, sustainability, and convenience, we have become a trusted name in the industry.

Our mission is simple: to offer premium firewood products that deliver exceptional performance, while also ensuring responsible sourcing and environmental stewardship. We go the extra mile to bring you the finest selection of kiln dried hardwood logs, ensuring optimal moisture content and maximum heat output.

What sets us apart is not just the quality of our products, but also the level of service we provide. With our user-friendly online platform, you can easily browse, select, and order your preferred firewood products from the comfort of your home. Our secure and efficient delivery service ensures that your logs arrive promptly and in perfect condition.

We take pride in our sustainable practices and are actively involved in initiatives such as One Tree Planted, where we contribute to reforestation efforts with every firewood order placed. Additionally, our commitment to meeting environmental standards is exemplified by our compliance with the DEFRA 'Ready to Burn' mark, ensuring our logs are clean-burning and environmentally friendly.

Whether you're looking to create a cozy ambiance in your home, enjoy outdoor cooking with a pizza oven, or simply need a reliable fuel source for your stove, we have the perfect firewood options to suit your needs. Our extensive range of products, including kiln dried hardwood logs, kindling, and firelighters, are carefully selected and sourced from reputable suppliers who share our values.

Visit Website

Phone:

03332203413

Email:

sales@logsonline.co.uk

Location:

International House 307 Cotton Exchange,
Liverpool
Liverpool
l39lq

Logs Online 5 star review on 22nd October 2024

Alex M

Logs Online 5 star review on 29th September 2024

Christopher

Logs Online 5 star review on 14th May 2024

Julian

Logs Online 5 star review on 25th October 2023

Orlando C

Logs Online 5 star review on 16th October 2023

Tony

Anonymous

Anonymous // 01/01/2019

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“Brilliant quick service and outstanding quality”

Helpful Report

“Logs arrived on time and very neatly packaged in crate.All logs were well below 20% moisture and most were 0%!”

Helpful Report

“I asked for delivery to be 28th September but the logs turned up 28th August! Not good as I didnt have anywhere to put them. I called up to complaint and a lady said she would get someone to call me back, No one did!! In the end I had to put them all in my garage just to keep them dry. Not happy!!!!!!”

Helpful Report

“No problem with LogsOnline, not started burning the wood jet but looks ok. Delivery was an absolute pain. Tracking app showed "with local delivery depot" for a week with now idea when it would arrive. Finally arrived without notice. Fortunately we were in to sort and pack the wood. I will give LogsOnline one more chance, probably for next year as I have enough for a normal winter.”

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“Brilliant in all respects from ordering to delivery three days later. Quality of logs excellent.”

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“Excellent customer service! Made a mistake. It was promptly corrected with new super fast delivery!”

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“Easy to order. Prompt courteous delivery. Good value crate of birch logs.”

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“I've used a couple of other log dealers but find logs on line are by far the better. The only thing I didn't like with this company is that on the day of delivery, I never get any information to when the delivery will take place or even a confirmation that it will be going ahead as scheduled. I have had to ring the company to get the information and even then they are not sure. I rang someone on the day of my delivery and spoke to someone who said that my delivery was attempted on the day but I wasn't at home!!!! I was in and I asked them to check if they had tried to deliver it at my address or somewhere else, as I have a ring door bell and no one had been. I had a message from Bukoba at 11.47 to say that they are still waiting from the delivery company and apologised for the delay. Mean while at 13.34pm the delivery driver arrived to drop off my wood. He was a very lovely helpful guy. An asset to his organisation. i have knocked one star off the rating due to the lack of communication but will order from them again. So logsonline please communicate with your customers. Very important!!!!”

Helpful Report

“Prices reasonable; phone communications good; helpful staff. Needed to talk to logistics company to fix delivery date and rough time, one day after date requested on the original order.”

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“Lack of communication when order was late I then had to chase after 1.5 weeks as I hasn’t heard anything- but after 15 minutes of sending my email I received an email (FROM DHL) confirming a delivery is being shipped- I think you forgot my order which arrived around 2 weeks later then it should've”

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“Delivered promptly on the correct date to the end of the driveway as requested. The logs are of a consistent size and are easy to stack They. Burn well and are easy to light.”

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“Delivered great quality logs exactly when promised.”

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“Always bought Kiln Dried from Logs online, fantastic quality logs”

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“I have given 3 stars due to the delivery problem of then turning up 1 month earlier than requested which caused quite a bit of problem! However the logs appear to be very good, nice length for my smaller fire, will have to chop a fair few to make smaller logs but overall very good!”

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“Haven't had a chance to test the burnability of the logs, but the dealing with with the company and delivery system was first class”

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“I have bought birch and ash logs for my log burning stove. Both types are excellent and would highly recommend. I buy the nets because they are easier to take into my house. Delivery is always efficient and I was notified half an hour in advance of the delivery time. The drivers are always helpful and polite. The quality of the logs is perfect.”

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“Excellent service and communication”

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“We shopped around as usual and Logs On Line were the best value for money. A great choice of crates and choices of wood. Ordered on line with kindling and delivered 1 day early!”

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“I would happily recommend these to anyone with a log burner - we had ours cleaned after 6 years of using logs from this supplier and the chimney sweep asked us why we bothered to call him it was so clean!”

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“Have ordered in the past from logs online quality product so no hesitation ordering again delivery as promised great service.”

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Logs Online is rated 4.7 based on 1,799 reviews