Logs Online Reviews

Name: Logs Online
Address: International House 307 Cotton Exchange, Liverpool, Liverpool
Rating: 4.71

4.7 Rating 1,799 Reviews

94 %

of reviewers recommend Logs Online

4.7

Based on 1,799 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Logs Online:

Welcome to Logs Online - Your Trusted Source for Quality Firewood in the UK

At Logs Online, we are passionate about providing top-notch firewood solutions to our valued customers across the UK. As an e-commerce business specializing in firewood, we understand the importance of reliable, high-quality fuel for your fires, stoves, pizza ovens, and more. With a strong commitment to customer satisfaction, sustainability, and convenience, we have become a trusted name in the industry.

Our mission is simple: to offer premium firewood products that deliver exceptional performance, while also ensuring responsible sourcing and environmental stewardship. We go the extra mile to bring you the finest selection of kiln dried hardwood logs, ensuring optimal moisture content and maximum heat output.

What sets us apart is not just the quality of our products, but also the level of service we provide. With our user-friendly online platform, you can easily browse, select, and order your preferred firewood products from the comfort of your home. Our secure and efficient delivery service ensures that your logs arrive promptly and in perfect condition.

We take pride in our sustainable practices and are actively involved in initiatives such as One Tree Planted, where we contribute to reforestation efforts with every firewood order placed. Additionally, our commitment to meeting environmental standards is exemplified by our compliance with the DEFRA 'Ready to Burn' mark, ensuring our logs are clean-burning and environmentally friendly.

Whether you're looking to create a cozy ambiance in your home, enjoy outdoor cooking with a pizza oven, or simply need a reliable fuel source for your stove, we have the perfect firewood options to suit your needs. Our extensive range of products, including kiln dried hardwood logs, kindling, and firelighters, are carefully selected and sourced from reputable suppliers who share our values.

Visit Website

Phone:

03332203413

Email:

sales@logsonline.co.uk

Location:

International House 307 Cotton Exchange,
Liverpool
Liverpool
l39lq

Logs Online 5 star review on 22nd October 2024

Alex M

Logs Online 5 star review on 29th September 2024

Christopher

Logs Online 5 star review on 14th May 2024

Julian

Logs Online 5 star review on 25th October 2023

Orlando C

Logs Online 5 star review on 16th October 2023

Tony

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“really good quality, super fast delivery (next day) didnt realise how many logs you get. very impressed with the quality and service and will be using again.”

Logs Online 5 star review on 28th May 2020

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“Great burning lovely logs”

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“Very quick delivery and good clean logs. I had a builders bag delivered which came on a pallet, so note you will need to dispose of this.”

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“Great service with quick delivery and excellent quality wood.”

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“Logs arrived on time and as expected. They burn perfectly. Give off plenty of heat with just the right amount of smoke. Recommended!”

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“They were late and did not contact me. When I phoned they tried the Dominic Cummings approach and said the day after my order was placed did count towards the stated 2-3 days. I then did not get a delivery on the Saturday it was bank on the Monday and received it at 11.50 on Tuesday. 1 week after order was placed. I was required to chase and make the contacts. Not a good first experience at all.”

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Gerard, thanks for taking time to review, our 1st 1-star review. We say on our web site 2-3 working days. If ordered after 14.00 the delivery time starts from the next day. You got your logs in 3 working days. The majority of the time it is 2 days as you can see from all the other reviews. this was an exceptional delay and we are sorry you didn't get your logs for the bank holiday weekend. The fact it took a week is correct as it was a bank holiday weekend and we only deliver on working days. We have our delivery information page updated to keep everyone updated with Covid 19 impacts also.

“I received the logs a few days after ordering them as advised and they arrived in good condition and ready to go. My only small niggle is that the crate was not as tightly packed as I thought it would be and you could have definitely got more logs inside with little effort, so I was a little disappointed but other than that, I am happy.”

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“Logs fine and delivery driver very cheerful and helpful. He needed to be as (this always happens whoever you buy logs off) the pallet was too weak for the weight and was difficult to move without dragging on the ground. Aside from that, no complaints and will buy again.”

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“Easy ordering and quick delivery. Great quality logs”

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“Exactly as advertised & came earlier than expected. Great Service.”

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“Fast delivery, great products! Love sitting around the fire pit in the evenings”

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“I have found a gem. Not even sure how I discovered Logs Online but I am very glad I did. Great prices. Speedy delivery. Perfect logs for burning. Try the birch logs....great fire. I’ll repeat my order very shortly. If you are stalling and reviewing all the options the don’t skip by Logs Online”

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“Very quick service and clean delivery. Exactly what I was looking for and good products. Thank you. Steve”

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“Items arrived as described despite the obvious logistical challenges the current situation represents.”

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“Excellent Delivery service. Logs all clean and dry. Perhaps a little large for our small stove.”

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“Good service and the best charcoal I’ve tried”

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“Received the Logs on my requested delivery time slot. Very happy with the service and communication.”

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“Delivery was quick and I'm happy with the items, certainly use them again.”

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“Late delivery aside (not really your problem as dispatched on time) you communication is excellent and parcels well packed. High quality product as well. Thank you”

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“Bought a crate of Ash wood, first time using this type of wood. I bought it use in the chimenea and too BBQ with. I am very pleased with the wood as well as the delivery/service from logsonline. Will definitely purchase again.”

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Logs Online is rated 4.7 based on 1,799 reviews