Logs Online Reviews

Name: Logs Online
Address: International House 307 Cotton Exchange, Liverpool, Liverpool
Rating: 4.71

4.7 Rating 1,796 Reviews

94 %

of reviewers recommend Logs Online

4.7

Based on 1,796 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Logs Online:

Welcome to Logs Online - Your Trusted Source for Quality Firewood in the UK

At Logs Online, we are passionate about providing top-notch firewood solutions to our valued customers across the UK. As an e-commerce business specializing in firewood, we understand the importance of reliable, high-quality fuel for your fires, stoves, pizza ovens, and more. With a strong commitment to customer satisfaction, sustainability, and convenience, we have become a trusted name in the industry.

Our mission is simple: to offer premium firewood products that deliver exceptional performance, while also ensuring responsible sourcing and environmental stewardship. We go the extra mile to bring you the finest selection of kiln dried hardwood logs, ensuring optimal moisture content and maximum heat output.

What sets us apart is not just the quality of our products, but also the level of service we provide. With our user-friendly online platform, you can easily browse, select, and order your preferred firewood products from the comfort of your home. Our secure and efficient delivery service ensures that your logs arrive promptly and in perfect condition.

We take pride in our sustainable practices and are actively involved in initiatives such as One Tree Planted, where we contribute to reforestation efforts with every firewood order placed. Additionally, our commitment to meeting environmental standards is exemplified by our compliance with the DEFRA 'Ready to Burn' mark, ensuring our logs are clean-burning and environmentally friendly.

Whether you're looking to create a cozy ambiance in your home, enjoy outdoor cooking with a pizza oven, or simply need a reliable fuel source for your stove, we have the perfect firewood options to suit your needs. Our extensive range of products, including kiln dried hardwood logs, kindling, and firelighters, are carefully selected and sourced from reputable suppliers who share our values.

Visit Website

Phone:

03332203413

Email:

sales@logsonline.co.uk

Location:

International House 307 Cotton Exchange,
Liverpool
Liverpool
l39lq

Logs Online 5 star review on 22nd October 2024

Alex M

Logs Online 5 star review on 29th September 2024

Christopher

Logs Online 5 star review on 14th May 2024

Julian

Logs Online 5 star review on 25th October 2023

Orlando C

Logs Online 5 star review on 16th October 2023

Tony

Anonymous

Anonymous // 01/01/2019

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“I am really happy with Logs Online - The logs, kindling and firestarters are all excellent and were delivered on time and very quickly! I am a very happy customer :)”

Helpful Report

Hi Robin, Thank you so much for your kind review. We're so glad to hear that you're happy with our products and service, this makes us happy :) Enjoy! Logs Online

“speedy delivery, good quality wood, happy to use again”

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Hi Jan, Thank you for your kind review. Enjoy! Logs Online Team

“Excellent service, absolutely no complaints. J harris. London W4”

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Hi Jonathan, Thanks so much for your kind review. We really do appreciate it :) Enjoy! Logs Online

“Excellent wood and service and delivery. Highly recommend them”

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Hi Susan, Thank you for your lovely review. We're so pleased to hear that you are are happy with our products and the service you received from us and your delivery, this makes us happy :) Enjoy! Logs Online Team

“top quality logs and fire lighters, prompt delivery and great customer service. Well done”

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Hi Linda, Thanks so much for your kind review :) Enjoy! Logs Online Team

“Sadly the logs we ordered were delivered a week later than we requested. They were for a display and missed the deadline so this wasn't good service.”

Helpful Report

Hi Pamela, We're very sorry to hear that there was a delay with your order. We always try our best to get all of our customers orders out on time so we are very sorry to hear yours had been delayed. Due to the current circumstance with the Royal Mail strikes and the weather we are unfortunately experiencing a lot of delays and can only apologise for this. Once again, we are very sorry to hear that your order did not arrive on time and the inconvenience this may have caused. Kind Regards, Logs Online Team

“Great customer service as always.”

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Hi Andrew, Thank you so much for your kind review. Enjoy! Logs Online Team

“Really good quality wood that burns well. Thoroughly recommend!”

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Hi Stephanie, Thanks so much for your review. We're so glad to hear you're happy with our wood :) Enjoy! Logs Online Team

“Excellent service and wood.”

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Hi Alan, Thanks so much for your kind review. Enjoy! Logs Online Team

“Great price and service from Logs Online. Will definitely use them again. Thank you!”

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Hi Andrea, Thanks for your review. We're so pleased to hear that you're happy with our products and service, this makes us happy :) Enjoy!! Logs Online Team

“Logs Online are a great supplier. Lovely quality logs and a reasonable price.”

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Hi Andrea, Thank you for your kind review, we really appreciate it :) Enjoy! Logs Online Team

“Great pallet of boxed logs delivered, but fine lighters were damp, no use.”

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“Arrived when they said they would. Lovely dry logs that burn well”

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Hi Diana, Thank you so much for your review. Enjoy! Logs Online Team

“Always pleased with Logs Online. Delivery was much better this time using DPD.”

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Hi Laura, Thank you for your kind review. We hope you enjoy using our products :) Logs Online Team

“Logs arrived when indicated, operative unloaded pallet in spot asked for. Logs have burnt well so far. Pleased.”

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Hi John, Thanks so much for you kind review, we really appreciate it. Enjoy! Logs Online Team

“Delivery was on time but by a particularly unhelpful delivery man from Pallet Deliveries. If Logs On Line have no other deliverer I would not recommend them”

Helpful Report

Hi Neil, Thank you for your review. We're so sorry to hear that you hadn't received the best of service from one of our couriers drivers, we will be sure to pass this feedback on to the courier service. Kind Regards, Logs Online Team

“Really happy with my order, but it’d be helpful if your delivery partner bought the heavy deliveries into the house.”

Helpful Report

Hi Tabitha, Thank you for your review, we really appreciate it. The drivers only have a 15 minute time frame per delivery to be able to get through all of their deliveries on that day so doing so would take a lot more time unfortunately. We're so pleased to hear that you are happy with your order :) Enjoy! Logs Online

“Not had my phone call yet”

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“Great service and logs, burn well and produce lots of heat. Will be buying more.”

Logs Online 5 star review on 24th November 2022

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“The logs were delivered on time and the driver got them right to my door despite a narrow drive. The quality I of the logs is good and they light so much better than other logs from small suppliers. I’m very happy.”

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Logs Online is rated 4.7 based on 1,796 reviews