Logs Online Reviews

Name: Logs Online
Address: International House 307 Cotton Exchange, Liverpool, Liverpool
Rating: 4.71

4.7 Rating 1,796 Reviews

94 %

of reviewers recommend Logs Online

4.7

Based on 1,796 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Logs Online:

Welcome to Logs Online - Your Trusted Source for Quality Firewood in the UK

At Logs Online, we are passionate about providing top-notch firewood solutions to our valued customers across the UK. As an e-commerce business specializing in firewood, we understand the importance of reliable, high-quality fuel for your fires, stoves, pizza ovens, and more. With a strong commitment to customer satisfaction, sustainability, and convenience, we have become a trusted name in the industry.

Our mission is simple: to offer premium firewood products that deliver exceptional performance, while also ensuring responsible sourcing and environmental stewardship. We go the extra mile to bring you the finest selection of kiln dried hardwood logs, ensuring optimal moisture content and maximum heat output.

What sets us apart is not just the quality of our products, but also the level of service we provide. With our user-friendly online platform, you can easily browse, select, and order your preferred firewood products from the comfort of your home. Our secure and efficient delivery service ensures that your logs arrive promptly and in perfect condition.

We take pride in our sustainable practices and are actively involved in initiatives such as One Tree Planted, where we contribute to reforestation efforts with every firewood order placed. Additionally, our commitment to meeting environmental standards is exemplified by our compliance with the DEFRA 'Ready to Burn' mark, ensuring our logs are clean-burning and environmentally friendly.

Whether you're looking to create a cozy ambiance in your home, enjoy outdoor cooking with a pizza oven, or simply need a reliable fuel source for your stove, we have the perfect firewood options to suit your needs. Our extensive range of products, including kiln dried hardwood logs, kindling, and firelighters, are carefully selected and sourced from reputable suppliers who share our values.

Visit Website

Phone:

03332203413

Email:

sales@logsonline.co.uk

Location:

International House 307 Cotton Exchange,
Liverpool
Liverpool
l39lq

Logs Online 5 star review on 22nd October 2024

Alex M

Logs Online 5 star review on 29th September 2024

Christopher

Logs Online 5 star review on 14th May 2024

Julian

Logs Online 5 star review on 25th October 2023

Orlando C

Logs Online 5 star review on 16th October 2023

Tony

Anonymous

Anonymous // 01/01/2019

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“Booked a delivery online for a Tuesday on my day off, only to be texted whilst at work on Monday morning coming today between 10. 45/11.45 immediately tried to get in touch with customer services, who said they'd call me back, took 2 hours before they did, 15 mins before the delivery was due, had no option but take 1/2 days unpaid leave, legged it home to find as I turned the corner white van and man banging on my door, telling me all my stuff was blocking his van, then I had to unload the van myself, it was a truly horrendous experience, where have pallet ways gone they were a great delivery service. It also a good job it was wood being delivered as all the boxes were banged and busted up. I'm so dissapointed as the quality of the wood is superb, you need to rethink your delivery service, as having to take unpaid leave made the cost of the wood extortionate. Probably the last order from me.”

Helpful Report

Hi David, We are so sorry to hear this. We will be sure to pass this on to the courier service and can only apologise on their behalf. As for you taking unpaid leave, we do state in our Terms and Conditions that we can not be responsible if you take a day off work. If you do decide to order from us again and contact us upon your order we will happily try an alternative courier service for you. We always try and cater to our customers needs so would be more than happy to do this for you. Once again we are so sorry that you experienced this service. Kind Regards, Logs Online Team

“Excellent service, goods well packed and arrived in a timely fashion. good value for money and I would recommend this seller.”

Helpful Report

Hi Peter, Thank you for your kind review :) we really do appreciate it. Enjoy!! Logs Online Team

“Very good service and delivery was convenient 👏”

Helpful Report

Hi, Thanks so much for your kind review :) Enjoy! Logs Online Team

“We got some logs. They burned well! The end. Well, actually, they were pizza oven kindling blocks, and almost too neat to burn - could have used them for Jenga. But yes, great service, maybe a little pricier than if we’d shopped around some more, but good quality so not complaining :)”

Helpful Report

Hi Joe, Thank you so much for your kind review, we really do appreciate it :) We're so pleased to hear that you are happy with the quality of our logs and our service too! Enjoy!! Logs Online Team

“Good quality logs which are well packed. Could do without the pallet though but will certainly use again”

Helpful Report

Hi Carol, Thank you for your kind review, we really appreciate it. We're so glad to hear that you're happy with our logs :) Enjoy! Logs Online Team

“Prompt and efficient delivery. Cannot comment on the logs as haven't burned any yet.”

Helpful Report

Hi Christine, Thanks so much for your kind review. Enjoy!! Logs Online Team

“Good product helpful delivery driver, but logs ordered for delivery on the 16th but arrived on the 8th which wasn't very convenient.”

Helpful Report

Hi Peter, Thanks so much for your kind review, we appreciate it. I'm so sorry to hear that your delivery wasn't delivered on the day you had chosen. This must've gotten mixed up when processing your order, we're very sorry about this. We hope you enjoy our products! Kind Regards, Logs Online Team

“Love this fire pit, beautiful quality and very large. Luckily have our own wood. Excellent customer service”

Helpful Report

Hi Jacqueline, Thanks so much for your kind review and amazing picture! We really do appreciate it. We're so glad to hear that you are pleased with the quality of our product :) Enjoy!! Logs Online Team

“Great service and really helpful team, will definitely be using again when more logs are needed.”

Helpful Report

Hi Sharon, Thank you so much for your lovely review, we appreciate it :) We're so glad to hear that you're happy with our service. Enjoy! Logs Online Team

“Excellent quality and easy delivery. Highly recommend.”

Helpful Report

Hi Daniel, Thanks so much for your kind review. Enjoy! Logs Online Team

“Very good delivery was a couple of days after order. Delivery driver was excellent put the pallet exactly where I need it. Would have given five stars except I received no email/text information on the delivery.”

Helpful Report

Hi Laurence, Thanks so much for your kind review, we really do appreciate it. We're so pleased to hear that you're happy with the service of the delivery driver, we'll be sure to pass this on! Kind Regards, Logs Online Team

“Excellent service. Logs delivered on time and quality as promised - kiln dried and sized right for a log burner.”

Helpful Report

Hi, Thank you so much for your kind review, we really appreciate it. We're so pleased to hear that you're happy with our product and service :) Enjoy! Logs Online Team

“Great service and best price on the Internet when we bought from them.”

Helpful Report

Hi, Thanks so much for this lovely review. We're so pleased to hear that you are happy with our service :) Enjoy!! Logs Online Team

“Easy to order, excellent delivery system. Looking forward to trying out the Briquettes.”

Helpful Report

Hi David, Thanks so much for your kind review :) We're so glad to hear that you're pleased with our services. Enjoy!! Logs Online Team

“Excellent service. Prompt delivery. The logs are very good quality too.”

Helpful Report

Hi Mark, Thank you so much for your kind review, we appreciate it. Enjoy! Logs Online Team

“Great quality logs and are very dry. The Palletways driver was a bit of a jobs worth by only delivering to the kerb when previously they have been happy to deliver straight into the garage.”

Helpful Report

Hi Alan, Thanks so much for your review, we're so glad to hear you're happy with our logs :) We're so sorry to hear you were not happy with the courier service, we will be sure to pass this feedback on for you. Kind Regards, Logs Online Team

“Excellent service. We bought a fire pit for The Island in Oxfordshire Airbnb, we ordered logs pack too. Very efficient & will use again 😍”

Logs Online 5 star review on 5th September 2022

Helpful Report

Hi Adele, Thanks so much for your kind review and great picture, we really appreciate it! :) We're so pleased to hear that you're happy with our products. Enjoy!! Logs Online Team

“Didn’t receive my solo stove grill bundle, which was purchased as a gift. Phoned logs online- they apologised and said they would send another one out-I didn’t receive that one either. I asked for a refund which was processed immediately. But all very disappointing. (Neither of the stoves ever turned up- so goodness knows where they were delivered to!)”

Helpful Report

Hi Ruth, We are so sorry to hear this. As you mentioned you had a BBQ that weekend and we tried our very best to get it to you however, it looked like it was going to arrive that following week due to delays. You called Monday and requested a refund as you have already mentioned and we processed it immediately. Once again, we are so sorry for the delay with delivery and can only apologise. Kind Regards, Logs Online Team

“Service was excellent delivery on the following day. Super company”

Helpful Report

Hi Bill, Thanks so much for your lovely review, we really do appreciate it :) Enjoy!! Logs Online Team

“Excellent service and best price for logs and delivery.”

Helpful Report

Hi, Thanks so much for your kind review, we appreciate it. Enjoy! Logs Online Team

Logs Online is rated 4.7 based on 1,796 reviews