Logs Online Reviews

Name: Logs Online
Address: International House 307 Cotton Exchange, Liverpool, Liverpool
Rating: 4.71

4.7 Rating 1,796 Reviews

94 %

of reviewers recommend Logs Online

4.7

Based on 1,796 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Logs Online:

Welcome to Logs Online - Your Trusted Source for Quality Firewood in the UK

At Logs Online, we are passionate about providing top-notch firewood solutions to our valued customers across the UK. As an e-commerce business specializing in firewood, we understand the importance of reliable, high-quality fuel for your fires, stoves, pizza ovens, and more. With a strong commitment to customer satisfaction, sustainability, and convenience, we have become a trusted name in the industry.

Our mission is simple: to offer premium firewood products that deliver exceptional performance, while also ensuring responsible sourcing and environmental stewardship. We go the extra mile to bring you the finest selection of kiln dried hardwood logs, ensuring optimal moisture content and maximum heat output.

What sets us apart is not just the quality of our products, but also the level of service we provide. With our user-friendly online platform, you can easily browse, select, and order your preferred firewood products from the comfort of your home. Our secure and efficient delivery service ensures that your logs arrive promptly and in perfect condition.

We take pride in our sustainable practices and are actively involved in initiatives such as One Tree Planted, where we contribute to reforestation efforts with every firewood order placed. Additionally, our commitment to meeting environmental standards is exemplified by our compliance with the DEFRA 'Ready to Burn' mark, ensuring our logs are clean-burning and environmentally friendly.

Whether you're looking to create a cozy ambiance in your home, enjoy outdoor cooking with a pizza oven, or simply need a reliable fuel source for your stove, we have the perfect firewood options to suit your needs. Our extensive range of products, including kiln dried hardwood logs, kindling, and firelighters, are carefully selected and sourced from reputable suppliers who share our values.

Visit Website

Phone:

03332203413

Email:

sales@logsonline.co.uk

Location:

International House 307 Cotton Exchange,
Liverpool
Liverpool
l39lq

Logs Online 5 star review on 22nd October 2024

Alex M

Logs Online 5 star review on 29th September 2024

Christopher

Logs Online 5 star review on 14th May 2024

Julian

Logs Online 5 star review on 25th October 2023

Orlando C

Logs Online 5 star review on 16th October 2023

Tony

Anonymous

Anonymous // 01/01/2019

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“Great service and product”

Helpful Report

“Fantastic logs, the best we've had from anywhere, absolutely bone dry, burn perfectly. Just a shame that the courier company delivered the pallets flush to a wall side on - making it impossible to get the logs out! Had to unstack and re-stack the whole delivery which took all afternoon!”

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“Great service”

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Hi Gerald, Thank you so much for your review :) Kind Regards, Logs Online Team

“Super helpful, great communication, helpful delivery drivers. Would recommend :)”

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Hi Lindsay, Thank you for such a kind review, we appreciate it :) Enjoy! Logs Online Team

“Delivered quickly and on time. Thank you. This was our first time ordering logs for our new wood burner. We ordered oak and larch boxes, but being novices with wood we had difficulty determining which was which. A label on the boxes would have been useful. We will order again - please help us out!”

Helpful Report

Hi Margaret, Thank you for your review. We're very sorry to hear you received boxes of our kiln dried wood that hadn't been labelled to say which was which. We usually hand write on the box to let customers know which wood is in each box so we are very sorry to hear you hadn't received this. We hope you enjoy our products :) Kind Regards, Logs Online Team

“I ordered some logs for my pizza oven, the logs arrived promptly as described. The website is easy to use and prices are very competitive for the amount I ordered.”

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Hi Brian, Thank you so much for your kind review, we really appreciate it :) Enjoy! Logs Online Team

“great product good value”

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Hi John, Thanks for your review :) Enjoy! Logs Online Team

“Good service as usual. Very helpful and friendly delivery.”

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Hi Susan, Thank you for your kind review. We're so glad to hear you're happy with our service :) Kind Regards, Logs Online Team

“Excellent product, well packaged for transportation. Good email communication. Delivery with Palletway arrived on the arranged date/ time. Will use this company again.”

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Hi Jessica, Thank you so much for your review. We're so pleased to hear you're happy with our product and service :) Enjoy! Logs Online Team

“Very pleased with service,delivery was on time.would recommend them!”

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Hi Giacomo, Thank you for your kind review, we appreciate it :) Enjoy! Logs Online Team

“Great quality wood which burns well in my stove. Delivered on time by a helpful driver. Will order again.”

Helpful Report

Hi Duncan, Thanks so much for your kind review. We're so pleased to hear that you're enjoying our logs :) Logs Online Team

“We are very impressed with the quality of the logs, they seem to burn much longer than our last supplier.”

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Hi Yvonne, Thanks so much for your kind review, we really do appreciate it. We're so glad to hear you're happy with our logs :) Enjoy! Logs Online Team

“The size of crate we ordered was Giant, however when this arrived it was very disappointing as I expected a third more than what was delivered for the price.”

Helpful Report

Hi Elizabeth, We're very sorry to hear that the size of your order was not what you had expected. We always make sure to provide the weight, volume and the dimensions of each product in the descriptions on our website. Once again, we are very sorry that you felt this way. Kind Regards, Logs Online Team

“Very good service delivery was excellent and the wood looks good”

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Hi Denise, Thank you for your kind review, we really appreciate it. We hope you enjoy our logs as much as we do! :) Logs Online Team

“A very prompt service from start to delivery of logs and the logs are a good quality logs.”

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Hi Ian, Thank you for your review. We're so pleased to hear that you are happy with our service, this makes us happy :) Enjoy your logs! Logs Online Team

“First time ordering for us 👍”

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Hi Jenny, Great to see the thumbs up! :D Enjoy! Logs Online Team

“Very good service. Extremely helpful driver who managed to deliver the logs into my garage. Kiln dried logs are excellent burners”

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Hi Maureen, Thank you for your kind review. We're so glad to hear that you are happy with the service you had received and our products too :) Enjoy! Logs Online Team

“It’s a real plus to be able to choose your delivery date … great service and the logs were stacked neatly in the garage. The logs are very good quality and burn beautifully in the log burner.”

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Hi Deborah, Thank you for your kind review, we really do appreciate it :) We hope you enjoy our products. Enjoy!! Logs Online Team

“Excellent, efficient service.”

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Hi Christina, Thank you for your kind review. Enjoy! Logs Online Team

“Excellent kiln-dried logs. Arrived when expected. But pallett broke when transferring load from lorry to forklift necessitating me and my wife having”

Helpful Report

Hi, Thank you for your review, we appreciate it. We're very sorry to hear that the pallet broke when transferring the load from the lorry to the forklift, we do apologise about this. We hope you enjoy your logs :) Logs Online Team

Logs Online is rated 4.7 based on 1,796 reviews