Logs Online Reviews

Name: Logs Online
Address: International House 307 Cotton Exchange, Liverpool, Liverpool
Rating: 4.71

4.7 Rating 1,799 Reviews

94 %

of reviewers recommend Logs Online

4.7

Based on 1,799 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Logs Online:

Welcome to Logs Online - Your Trusted Source for Quality Firewood in the UK

At Logs Online, we are passionate about providing top-notch firewood solutions to our valued customers across the UK. As an e-commerce business specializing in firewood, we understand the importance of reliable, high-quality fuel for your fires, stoves, pizza ovens, and more. With a strong commitment to customer satisfaction, sustainability, and convenience, we have become a trusted name in the industry.

Our mission is simple: to offer premium firewood products that deliver exceptional performance, while also ensuring responsible sourcing and environmental stewardship. We go the extra mile to bring you the finest selection of kiln dried hardwood logs, ensuring optimal moisture content and maximum heat output.

What sets us apart is not just the quality of our products, but also the level of service we provide. With our user-friendly online platform, you can easily browse, select, and order your preferred firewood products from the comfort of your home. Our secure and efficient delivery service ensures that your logs arrive promptly and in perfect condition.

We take pride in our sustainable practices and are actively involved in initiatives such as One Tree Planted, where we contribute to reforestation efforts with every firewood order placed. Additionally, our commitment to meeting environmental standards is exemplified by our compliance with the DEFRA 'Ready to Burn' mark, ensuring our logs are clean-burning and environmentally friendly.

Whether you're looking to create a cozy ambiance in your home, enjoy outdoor cooking with a pizza oven, or simply need a reliable fuel source for your stove, we have the perfect firewood options to suit your needs. Our extensive range of products, including kiln dried hardwood logs, kindling, and firelighters, are carefully selected and sourced from reputable suppliers who share our values.

Visit Website

Phone:

03332203413

Email:

sales@logsonline.co.uk

Location:

International House 307 Cotton Exchange,
Liverpool
Liverpool
l39lq

Logs Online 5 star review on 22nd October 2024

Alex M

Logs Online 5 star review on 29th September 2024

Christopher

Logs Online 5 star review on 14th May 2024

Julian

Logs Online 5 star review on 25th October 2023

Orlando C

Logs Online 5 star review on 16th October 2023

Tony

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, wonderful logs”

Helpful Report

“Arrived on time. Well wrapped and dry . Good mix of size logs. Not too big so no chopping required!! Hooray.”

Helpful Report

“Delivered the logs on time as promised. Logs a nice size to fit the stove. Helpful delivery driver. Highly recommend.”

Helpful Report

“Efficient and timely service - good dry logs”

Helpful Report

“Delivery driver went above and beyond - send a smaller truck next time! Logs are good, no scrappy twigs. Will use again.”

Helpful Report

“Easy to use website, prompt delivery of product at a good price.”

Helpful Report

“Quick and easy delivery process”

Helpful Report

“Wood is good, well dried (has to be really!). second time I have used them The cardborad boxes used are too flimsy. Out of four boxes delivered (one box per 20Kg) so far, three had ripped apart during delivery.”

Helpful Report

“Excellent ash logs. Perfectly sized. Burns not too fast and not too slow. Very good service from ordering to delivery by pallet network. Well done all. I will be returning once this 800kg pallet of logs is finished. Thank you all and well done”

Helpful Report

“Easy to order, Good website, Great delivery. On the day said the driver called a head so I mooved my car and he helpfuly put the well rapped pallet whare i wanted it. Just all round great easy service”

Helpful Report

“Good quality logs very happy with my purchase.”

Helpful Report

“Excellent quality and the abilty to pick a delivery day is outstanding. Delivery company on time, polite and efficient.”

Helpful Report

“Well wrapped mega crate, delivered well. Had to chase up the order as not heard anything for two weeks since ordering and over a week had passed since suggested delivery date. However I knew it wasn’t going to be a quick delivery so no drama. So only feedback would be to be proactive on the actual delivery date once the suggested date has passed. Thank you. I’ll be ordering again next year, hopefully the 1000kg of oak will last ha ha.”

Helpful Report

“As a regular customer I am always pleased with the prompt deilvery and the quality of the kilndried logs”

Helpful Report

“Helpfull and efficient.”

Helpful Report

“I had a query about the physical size of a 250kg bag of logs and was able to speak to someone who was very helpful. Oak logs delivered within a few days. Not used any yet but they feel very dry and have a very pleasant oak wood smell. I've used Logs online before and will definitely use them again.”

Helpful Report

“Excellent communication regarding logs delivery. Very efficient staff and very happy with the quality of the 2 builders bags I ordered. I will be using them again the following year.”

Helpful Report

“Really pleased with our logs order, and the customer service was fantastic. The team sorted out a mistake (that I made, not them!) really easily and were so helpful.”