Logs Online Reviews

Name: Logs Online
Address: International House 307 Cotton Exchange, Liverpool, Liverpool
Rating: 4.71

4.7 Rating 1,799 Reviews

94 %

of reviewers recommend Logs Online

4.7

Based on 1,799 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Logs Online:

Welcome to Logs Online - Your Trusted Source for Quality Firewood in the UK

At Logs Online, we are passionate about providing top-notch firewood solutions to our valued customers across the UK. As an e-commerce business specializing in firewood, we understand the importance of reliable, high-quality fuel for your fires, stoves, pizza ovens, and more. With a strong commitment to customer satisfaction, sustainability, and convenience, we have become a trusted name in the industry.

Our mission is simple: to offer premium firewood products that deliver exceptional performance, while also ensuring responsible sourcing and environmental stewardship. We go the extra mile to bring you the finest selection of kiln dried hardwood logs, ensuring optimal moisture content and maximum heat output.

What sets us apart is not just the quality of our products, but also the level of service we provide. With our user-friendly online platform, you can easily browse, select, and order your preferred firewood products from the comfort of your home. Our secure and efficient delivery service ensures that your logs arrive promptly and in perfect condition.

We take pride in our sustainable practices and are actively involved in initiatives such as One Tree Planted, where we contribute to reforestation efforts with every firewood order placed. Additionally, our commitment to meeting environmental standards is exemplified by our compliance with the DEFRA 'Ready to Burn' mark, ensuring our logs are clean-burning and environmentally friendly.

Whether you're looking to create a cozy ambiance in your home, enjoy outdoor cooking with a pizza oven, or simply need a reliable fuel source for your stove, we have the perfect firewood options to suit your needs. Our extensive range of products, including kiln dried hardwood logs, kindling, and firelighters, are carefully selected and sourced from reputable suppliers who share our values.

Visit Website

Phone:

03332203413

Email:

sales@logsonline.co.uk

Location:

International House 307 Cotton Exchange,
Liverpool
Liverpool
l39lq

Logs Online 5 star review on 22nd October 2024

Alex M

Logs Online 5 star review on 29th September 2024

Christopher

Logs Online 5 star review on 14th May 2024

Julian

Logs Online 5 star review on 25th October 2023

Orlando C

Logs Online 5 star review on 16th October 2023

Tony

Anonymous

Anonymous // 01/01/2019

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“Fantastic packaging and great service!”

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“The logs were really great value for money and burn really well giving off great heat.”

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“Simple, clear website made ordering easy. Good quality logs and very friendly helpful staff. Let down by their couriers Palletways who failed to deliver on scheduled day, then failed to do so the next day as they promised and finally delivered late the following day. Not good when someone is staying at home to take delivery.”

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“The good: the wood (ash) is wonderful fantastically clean and burns fantastic! 5 stars. The bad: (minus 5 stars) I was told the wood would arrive Friday. Then on Tuesday morning I recieved an email saying it would arrive Wednesday. 20min later I recieve a call from the truck at the bottom of my hill unable to come up... The truck was too big. (we have had many large trucks up the road in the past.. But oh well) Good thing I was home...! The driver said there were no smaller trucks for the delivery so the only way we could get the wood was to drop the pallet at the bottom and carry the wood up ourselves. ( Ireland is a country of farmhouses on hills... Is it not?) So two of us (mid 60's) had to spend the next two hours lugging the wood up to the house ourselves.. There are many ways this could of been avoided. Because of this issue with the delivery I will not be ordering from logs online again.”

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“Good value, prompt delivery, high quality well seasoned wood”

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“Disappointed with the amount of logs for the money, had to ring on my chosen delivery date as i had no idea if i was getting my logs on my chosen day. Delivery driver was very friendly and they are great logs, get a lovely heat.”

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“Great selection of logs and low-emission options. Quick delivery, friendly and quick customer service. Good value too. Will use next season for sure!”

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“Really quick delivery- faster than the stated time. Excellent quality logs and kindling.”

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“Great service and super quick delivery. Will happily use again.”

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“Good Ash logs.... price advertised in Euro but payment requested in Sterling....ended up costing a little more than advertised price.... logs shipped from UK .... delivery guy banged on my door at 7 AM. A little early without any advance warning.... Good logs all the same...”

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“Excellent service. Ordered and delivered as stated within 2 days and good quality logs. The logs that I required were originally out of stock, but LogsOnline kept me informed at all times. Have previously used another supplier, but would definitely use LogsOnline in future.”

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“Very happy to deal withnthis company”

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“Great service, great delivery and great value!”

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“Great delivery - all put away in garage for us - would recommend”

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“Good price, good logs, good delivery”

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“Charcoal arrived promptly. Ordering process easy. No more expensive than Amazon.”

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“Fantastic service and brilliant Logs”

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“Too much ‘kindling’ in this load - very disappointed. Won’t be ordering again.”

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“Really good logs perfect for our firepit give off good heat”

Logs Online 4 star review on 28th November 2020

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“Lovely logs, just the right size and burn well. They arrived on a monster sized lorry, which barely made it up our narrow street, the driver of which was a bit stressed by it (but very friendly). Worth knowing if vehicle access is poor, but very happy with the product.”

Helpful Report

Logs Online is rated 4.7 based on 1,799 reviews