Logs Online Reviews

Name: Logs Online
Address: International House 307 Cotton Exchange, Liverpool, Liverpool
Rating: 4.71

4.7 Rating 1,798 Reviews

94 %

of reviewers recommend Logs Online

4.7

Based on 1,798 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Logs Online:

Welcome to Logs Online - Your Trusted Source for Quality Firewood in the UK

At Logs Online, we are passionate about providing top-notch firewood solutions to our valued customers across the UK. As an e-commerce business specializing in firewood, we understand the importance of reliable, high-quality fuel for your fires, stoves, pizza ovens, and more. With a strong commitment to customer satisfaction, sustainability, and convenience, we have become a trusted name in the industry.

Our mission is simple: to offer premium firewood products that deliver exceptional performance, while also ensuring responsible sourcing and environmental stewardship. We go the extra mile to bring you the finest selection of kiln dried hardwood logs, ensuring optimal moisture content and maximum heat output.

What sets us apart is not just the quality of our products, but also the level of service we provide. With our user-friendly online platform, you can easily browse, select, and order your preferred firewood products from the comfort of your home. Our secure and efficient delivery service ensures that your logs arrive promptly and in perfect condition.

We take pride in our sustainable practices and are actively involved in initiatives such as One Tree Planted, where we contribute to reforestation efforts with every firewood order placed. Additionally, our commitment to meeting environmental standards is exemplified by our compliance with the DEFRA 'Ready to Burn' mark, ensuring our logs are clean-burning and environmentally friendly.

Whether you're looking to create a cozy ambiance in your home, enjoy outdoor cooking with a pizza oven, or simply need a reliable fuel source for your stove, we have the perfect firewood options to suit your needs. Our extensive range of products, including kiln dried hardwood logs, kindling, and firelighters, are carefully selected and sourced from reputable suppliers who share our values.

Visit Website

Phone:

03332203413

Email:

sales@logsonline.co.uk

Location:

International House 307 Cotton Exchange,
Liverpool
Liverpool
l39lq

Logs Online 5 star review on 22nd October 2024

Alex M

Logs Online 5 star review on 29th September 2024

Christopher

Logs Online 5 star review on 14th May 2024

Julian

Logs Online 5 star review on 25th October 2023

Orlando C

Logs Online 5 star review on 16th October 2023

Tony

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Like that the logs were in bags, makes it easier to carry to my log store. Wasn’t delivered on the expected day as the lorry was too big for my street. The driver suggested I meet him and transfer the wood to my car. That was never going to happen. Rescheduled for the next day.”

Helpful Report

“A good experience for the first purchase online. web page was easy to use. Delivery was excellent will use them again.”

Helpful Report

“Very pleased with order and delivery process, and quality of logs was great. My original choice was out of stock, but prompt alternative arrangements were offered and completed very well. I would definitely re-order next time.”

Helpful Report

“Logs of a good standard quick delivery though courier did drop the pallet of the back of wagon all over the road which took him a while to move but can’t blame logs on line for that”

Helpful Report

“Bought the Solo Stove and it arrived super quickly. Website is really easy to navigate and the entire shopping experience was brilliant.”

Helpful Report

“5 stars for quality and delivery but....quite a significant number of the Oak Logs have not been cut to the correct length for my very normal sized “Morso” log burner. Arms are now aching from cutting them to fit ! My order of Birch Logs last Autumn (2020) had far fewer problem logs.”

Helpful Report

“This company came through for me when i was in dire need of winter fuel, the logs where in great condition, moisture content on my meter was 3%...thats about as good as it gets. the delivery guy was very helpfull and put the pallet of oak logs on my drive with no problems”

Helpful Report

“No ash, great heat, v happy🤩”

Helpful Report

“Great price and quality kiln dried hardwood logs. All a great size, speedy delivery and well packed in a crate. Will definitely use this company all the time.”

Helpful Report

“Ordered a few times now, delivered very quicky and the quality is good. The last delivery I had, the boxes they came in were a bit battered but the logs were OK. Would reccomend”

Helpful Report

“There was an issue with a delay in delivery due to circumstances out of Logs Online's control. I was advised accordingly and offered and alternative option - the additional cost of which was picked up by Logs Online. Great customer service and great logs .”

Helpful Report

“Very helpful and kept me upto date with delivery as Brexit had caused numerous problems that they surmounted. I recomend the delivery people are great and placed it just where I wanted it on my drive. Have used them before and will use again. Recomend Highly.”

Helpful Report

“Delivery was longer than expected due to problems at the docks, customer service was excellent and helpful. Logs good quality and dry, excellent burn.”

Helpful Report

“Logs late in being delivered. Had to Chase up and advised due to import issue. Was upgraded FOC to oak. All good. Delivery, appalling, through no fault of logs online. Delivery company advised two delivery slots, then did not turn up. Delivered following day and driver advised there was no way they could have delivered day before. Late delivery caused me issues regards storing away. Logs now burning nicely.😊”

Helpful Report

“Great site and fast delivery!”

Helpful Report

“Logs were good however delivery we had a few problems”

Helpful Report

“Although there were some delays due to supply & pandemc the logs are really good.”

Helpful Report

“Great service. Our logs are very good quality and burn really well. Feargal was very helpful when I had a query and I would recommend logs online to anyone.”

Helpful Report

“Delivery took a while due to supply issues with brexit. The lads drop them out personally in the end. I was looking for Ash to burn in my off set smoker nice clean wood. Waiting for some weather to try out the wood.. Great service. Peter.”

Helpful Report

“Excellent quality of logs. Presentation perfect and easy for storing. Order confirmed and delivery arrived as planned.”

Helpful Report

Logs Online is rated 4.7 based on 1,798 reviews