Logs Online Reviews

Name: Logs Online
Address: International House 307 Cotton Exchange, Liverpool, Liverpool
Rating: 4.71

4.7 Rating 1,799 Reviews

94 %

of reviewers recommend Logs Online

4.7

Based on 1,799 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Logs Online:

Welcome to Logs Online - Your Trusted Source for Quality Firewood in the UK

At Logs Online, we are passionate about providing top-notch firewood solutions to our valued customers across the UK. As an e-commerce business specializing in firewood, we understand the importance of reliable, high-quality fuel for your fires, stoves, pizza ovens, and more. With a strong commitment to customer satisfaction, sustainability, and convenience, we have become a trusted name in the industry.

Our mission is simple: to offer premium firewood products that deliver exceptional performance, while also ensuring responsible sourcing and environmental stewardship. We go the extra mile to bring you the finest selection of kiln dried hardwood logs, ensuring optimal moisture content and maximum heat output.

What sets us apart is not just the quality of our products, but also the level of service we provide. With our user-friendly online platform, you can easily browse, select, and order your preferred firewood products from the comfort of your home. Our secure and efficient delivery service ensures that your logs arrive promptly and in perfect condition.

We take pride in our sustainable practices and are actively involved in initiatives such as One Tree Planted, where we contribute to reforestation efforts with every firewood order placed. Additionally, our commitment to meeting environmental standards is exemplified by our compliance with the DEFRA 'Ready to Burn' mark, ensuring our logs are clean-burning and environmentally friendly.

Whether you're looking to create a cozy ambiance in your home, enjoy outdoor cooking with a pizza oven, or simply need a reliable fuel source for your stove, we have the perfect firewood options to suit your needs. Our extensive range of products, including kiln dried hardwood logs, kindling, and firelighters, are carefully selected and sourced from reputable suppliers who share our values.

Visit Website

Phone:

03332203413

Email:

sales@logsonline.co.uk

Location:

International House 307 Cotton Exchange,
Liverpool
Liverpool
l39lq

Logs Online 5 star review on 22nd October 2024

Alex M

Logs Online 5 star review on 29th September 2024

Christopher

Logs Online 5 star review on 14th May 2024

Julian

Logs Online 5 star review on 25th October 2023

Orlando C

Logs Online 5 star review on 16th October 2023

Tony

Anonymous

Anonymous // 01/01/2019

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“We ordered ASH,which supposed to be on 14th of December, on 16 I had a life chat, when was offered the same ash just in different package. So, in the end of the day I got BIRCH delivered. which is dry, nice smell, burns good... just who is gonna clean my chimney up??? 😎 It wasn't large amount of money to refund for the difference in kind of wood, just €€14, it's not gonna make me poor however I am a pensioner _ it's just shows companies attitude”

Helpful Report

“Service was good. Delivery very good. Product itself good but quantity fell short of what I expected. My own fault for thinking pallet sizes were standard. Should have ordered from my regular supplier earlier before they ran out.”

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“Excellent service lovely helpful delivery driver unloaded everything a d stored it in our garage. Brilliant thank yi7”

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“The first time I used Logs online, I left a tip for the deliverer so that he would leave the logs in the shed. He did so but then left the pallet so I had to pay for it to be removed by the council. The next time I used them, i specifically asked if the deliverer would (i) put the logs in the shed and (ii) remove the pallet. He did neither so we had to put all the logs into the shed and now have a pallet to get rid of. I won't be using them again.”

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“Super quick delivery and good communications throughout. I am sure that their customer service is just as great as their order fulfillment, but I have not had any issues at all so I’ve had no cause to contact them.”

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“Logs are great and delivered quickly. However the reason I haven’t given 5 is that on both occasions I’ve ordered, the delivery firm palletways have not delivered well. This may be partly because the pallet of 76 netted oak logs is too big for 1 man to handle. First load he decided to deliver in middle of yard rather than backing up as we had suggested. Having got pallet on the machine it would not pull on the hardcore so he just left us with it in the middle of the yard! Load 2, early morning, he did back up but pallet was right at back of van and he got out to edge but couldn’t get it down or push it off so he unwrapped the plastic and tipped them on the ground in the pouring rain. My husband tried to cover with tarpaulin but wind kept blowing it off. We are in our 70s and had to wait till evening for someone to move them. By which time many of the logs were very wet. It is probably a 2 man job for larger pallets. I will only buy again if they can split load into 2 pallets for the same price as delivery is clearly a problem despite good access and a large turning yard”

Helpful Report

“Very prompt service at a very busy time of year. Easy and helpful delivery and good quality logs.”

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“I've been using kiln dried logs since 2010. This is my first year with Logs Online. Ash and oak very good, the best I have had yet. Delivery polite, efficient, timely. Customer relations excellent.”

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“very quick service, will buy again.”

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“Great service, will definitely order again”

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“Good website, good delivery, somewhat expensive”

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“Fantastic service, great logs and priced well. One very happy purchaser. Will definitely buy again”

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“Excellent product. Excellent service”

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“Excellent customer service with clear communication around delivery times, even in this difficult pandemic. And Bonfire is terrific - well worth the money.”

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“750kg of logs left outside in a broken pallet without anyone knocking on the door to ask where I wanted them. I called to get the driver to return and move them and was told that it was curb side delivery only and the driver wouldn’t return. Had to hire a pallet lifter for a day to move the logs just 15 meters down the drive. Terrible service.”