Logs Online Reviews

Name: Logs Online
Address: International House 307 Cotton Exchange, Liverpool, Liverpool
Rating: 4.71

4.7 Rating 1,798 Reviews

94 %

of reviewers recommend Logs Online

4.7

Based on 1,798 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Logs Online:

Welcome to Logs Online - Your Trusted Source for Quality Firewood in the UK

At Logs Online, we are passionate about providing top-notch firewood solutions to our valued customers across the UK. As an e-commerce business specializing in firewood, we understand the importance of reliable, high-quality fuel for your fires, stoves, pizza ovens, and more. With a strong commitment to customer satisfaction, sustainability, and convenience, we have become a trusted name in the industry.

Our mission is simple: to offer premium firewood products that deliver exceptional performance, while also ensuring responsible sourcing and environmental stewardship. We go the extra mile to bring you the finest selection of kiln dried hardwood logs, ensuring optimal moisture content and maximum heat output.

What sets us apart is not just the quality of our products, but also the level of service we provide. With our user-friendly online platform, you can easily browse, select, and order your preferred firewood products from the comfort of your home. Our secure and efficient delivery service ensures that your logs arrive promptly and in perfect condition.

We take pride in our sustainable practices and are actively involved in initiatives such as One Tree Planted, where we contribute to reforestation efforts with every firewood order placed. Additionally, our commitment to meeting environmental standards is exemplified by our compliance with the DEFRA 'Ready to Burn' mark, ensuring our logs are clean-burning and environmentally friendly.

Whether you're looking to create a cozy ambiance in your home, enjoy outdoor cooking with a pizza oven, or simply need a reliable fuel source for your stove, we have the perfect firewood options to suit your needs. Our extensive range of products, including kiln dried hardwood logs, kindling, and firelighters, are carefully selected and sourced from reputable suppliers who share our values.

Visit Website

Phone:

03332203413

Email:

sales@logsonline.co.uk

Location:

International House 307 Cotton Exchange,
Liverpool
Liverpool
l39lq

Logs Online 5 star review on 22nd October 2024

Alex M

Logs Online 5 star review on 29th September 2024

Christopher

Logs Online 5 star review on 14th May 2024

Julian

Logs Online 5 star review on 25th October 2023

Orlando C

Logs Online 5 star review on 16th October 2023

Tony

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent firewood, clean and well presented.”

Helpful Report

“The logs are perfect but delivery was not good. The person who delivered was rude and unhelpful. Claimed he had a bad back so couldn't help bring log bags further than the gate. I am over 70 and if his back was that bad he shouldn't have been at work. I had to carry the logs amost singly from the gate to the garage .”

Helpful Report

“Very happy with logs and service”

Helpful Report

“Bad value. The calculation of the volume of logs includes the void in the pallet underneath! I bought the jumbo crate.”

Helpful Report

“Excellent company.”

Helpful Report

“Solo Stove arrived two days after ordering, on a Saturday. Used it a couple of times and really pleased with it!”

Helpful Report

“Delivery driver was very helpful and dropped right by my wood store Many log companies make a fuss if you want anything other than a roadside drop Like dried Ash logs good quality and crate made great kindling”

Helpful Report

“Site very easy to navigate , Super fast shipping - I will defiantly be buying from Logs online every time from not on. A+”

Helpful Report

“Very quick delivery, good logs and came on a sturdy pallet”

Helpful Report

“Great service. Oak logs arrived in good time and are burning exceptional well. Broke up the crate and removed the nails so that I've plenty of kindling.”

Helpful Report

“They kept me going in cold times. I am 100% reliant on wood for heating and hot water. There were some unavoidable delays and LOGS ON LINE sent me a solution by next day courier.”

Helpful Report

“I haven’t needed to use any of the logs since delivery but delivery was prompt and I’m very pleased with how they are bagged, making storage very easy and tidy.”

Helpful Report

“Very helpful & speedy service. Great product too, logs burn very well”

Helpful Report

“Burn Well, clearly well dried.”

Helpful Report

“Great personal service from Fergal”

Helpful Report

“Absolutely loved the logs that were delivered! Started with a starter pack which was excellent and wood is ash (slow burning and has no smell). Can’t wait to order more.”

Helpful Report

“Logs were uniformly of good quality and consistent in length. Delivered within 48 hrs of ordering and at a competitive price. The Pslletways delivery driver was excellent and placed the crate precisely where I asked. Faultless service and I’ve tried quite a few!”

Helpful Report

“logs , great, only issue is with delivery driver on last occasion, really did not want to help, lacked common courtesy, unlike previous driver who was so kind and helpful, professional. I am not a complainer by nature, but felt I needed to mention......”