JustIngredients Limited Reviews

Name: JustIngredients Limited
Address: Units 5-8 Bank Yard Industrial Estate, Tabernacle Road, Wotton-Under-Edge
Rating: 4.67

4.7 Rating 756 Reviews

92 %

of reviewers recommend JustIngredients Limited

4.7

Based on 756 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

JustIngredients Limited 5 star review on 18th March 2024

Anonymous

JustIngredients Limited 5 star review on 16th January 2023

Daniel Gavriilidis

JustIngredients Limited 5 star review on 1st July 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The products are good the aftersales is not very good and having no phone number - nightmare”

Helpful Report

(Trade) - Posted 3 months ago

“It is ok. One item had a short use by date.”

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(Retail) - Posted 5 months ago

“Quick delivery but unfortunately the ground cinnamon has very little aroma and flavour. Won’t be buying it again. I did order some cinnamon sticks and ground cardamom as part of the same order which I am yet to try.”

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(Retail) - Posted 5 months ago

“Unfortunately, EVRI did not deliver this, and have sent my purchase back to Just Ingredients. I don't know why. Please could you send it to me again?”

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(Retail) - Posted 6 months ago

“I was disappointed that the two large packets of fenugreek leaves and Chat Masala spice (the smallest you had) were Best Before August this year! That's 3 weeks away so they can't be very fresh.”

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(Retail) - Posted 8 months ago

“I ordered tamarind concentrate, which is good is but the coriander leaves are distasteful. I'm really disappointed as the smell and the flavour is not good, I don't know which herb you put in but I'm totally sure is not coriander. I want to throw it in the bin. Waste of money.”

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(Retail) - Posted 9 months ago

“I placed an order for Angelica root on May 13 and paid extra money for next day delivery, however, the delivery did not take place until May 16 afternoon. So the shipment could not be picked up by the person who brought it to me from London to Chile and it was left there until I travel again, perhaps until next year. I think it is important to have confidence in the delivery dates when placing an order and in this case they have failed completely. I can not comment on what I had bought because it simply did not arrive at the final destination.”

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(Retail) - Posted 10 months ago

“Not as good as before.”

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(Retail) - Posted 1 year ago

“Product quality is fine but the absolute lack of any customer service, no one replying to our emails bring the purchasing experience to - poor. We would be happy to give you a better score if you would in fact reply to our messages and queries. We have been ordering with Just Ingredients for years, and customer service is inexistent now.”

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(Trade) - Posted 1 year ago

“Buenos días No hemos recibido la mercancía, aduanas lo ha devuelto, como resolvemos esta incidencia El producto es Cebollino Tubular Gracias”

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(Retail) - Posted 2 years ago

“I am yet to receive my order up until now, and it is so heartbroken as what I needed it for I couldn't use it for it.”

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(Retail) - Posted 2 years ago

“Quite fast delivery but expensive product prices. Up to 30% more expensive and generally only as cheap as the competition in fact, when products are short-dated. Also don't like the disclaimer, that products "MAY" be short-dated, when they're reduced. In my experience, there's NO MAYBE about it.”

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(Retail) - Posted 2 years ago

“Received our order in good time but upon opening the package an item was missing and not showing on the dispatch sheet. I informed Just Ingredients immediately assuming the item was simply out of stock and we would be refunded. Received an email apologising and was told the missing item would be sent straight out. It's now nearly two weeks later and we have not received the item or a refund. So we have had to buy the item elsewhere and are out of pocket. We have used Just Ingredients for 7+ years but sadly this will be our last order with them.”

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(Retail) - Posted 2 years ago

“Most of order fine but butter beans arrived with a use by date of 11/22. I did send e mail to sellers but didn’t receive a reply.”

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(Retail) - Posted 2 years ago

“11 days after ordering, the package still hasn't been delivered. Tracking shows it still sitting in a Hermes/evri warehouse somewhere. I have no idea whether the product is good quality or not because the shipping company is useless.”

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(Retail) - Posted 3 years ago

Hi Thomas, We're so sorry that your parcel hasn't been delivered. I understand our customer service team have investigated this for you and a replacement order has been sent. This should arrive with you shortly. Once again, please accept our apologies for the delay in getting your goods to you. Best regards, The JustIngredients Team

Posted 3 years ago

JustIngredients Limited is rated 4.7 based on 756 reviews