Just Artificial Limited Reviews

Name: Just Artificial Limited
Address: Upper Offices,Old Grand Garage,Thornton Road, Morecambe
Rating: 4.29

4.3 Rating 1,184 Reviews

81 %

of reviewers recommend Just Artificial Limited

Company Reviews

Metrics

Info

4.3

Based on 1,184 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About Just Artificial Limited:

Leading UK Retailer of Artificial Plants, Replica Trees, Silk Flowers and all related accessories. Established in 2004.

Secure Online and Telephone ordering. WorldWide Delivery. All major Debit and Credit cards taken.

We sell to everyone from the personal home user shopper, offices, hospitality and retail sectors right through to major chains and franchises, businesses, contractors, and multi National companies.

Visit Website

Phone:

01524858888

Email:

sales@justartificial.co.uk

Location:

Upper Offices,Old Grand Garage,Thornton Road
Morecambe
LA4 5PB

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Just Artificial Limited 5 star review on 15th May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Recently ordered and have missing items. Have tried phoning- goes to answer phone, no one returned calls. Have emailed and they say they are looking into it and then nothing. Wouldn’t but again”

Helpful Report

Hello, Thank you for your review and we are sorry to hear this. The business is now owned by a new company from 2025, customers awaiting refunds have been refunded or they are being dealt with and all issues have now been fully resolved going forwards. We appreciate this won't offer much comfort to those affected but we as a new Company will be positively moving forwards and have put strategies and procedures in place to ensure there is no future repeat of these issues. Thank you. JustArtificial.co.uk

“Beautiful pot of flowers only reason for giving it 4 stars was it was a bit long for delivery or it would have been 5”

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“Very pleased with the artificial ivy I bought. Looked at several other sellers but this was far and away the most realistic looking. Promptly dispatched too.”

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“top class service fast delivery A++++++++”

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“Fantastic product flowers looked amazingly real delight to look at in garden.”

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“Great service great price and packaged really well thank you”

Just Artificial Limited 5 star review on 11th June 2021

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“Very helpful with the order”

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“Just Artificial have some fantastic flowers would highly recommend them.”

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“Lovely quality and very pretty.”

Just Artificial Limited 5 star review on 4th June 2021

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“I have had a bad experience dealing with Just Artificial. I bought some hanging baskets from them last year and although their was a great delay in delivery ( due I believe to the company not having the components to make up the hanging baskets ) however when the baskets arrived they were beautiful. This year I ordered two more, the same delay and the same excuse as above !! When the baskets arrived they were both damaged with broken stems detached from the basket, also the large hanging basket was much smaller than the two I bought last year despite being the same price. A great pity, why advertise something as being in stock, accept the payment then when the customer complains about a delay in delivery, they are told the components are not in stock !”

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“Beautiful! So delighted with these hanging baskets.”

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“Lovely quality - very happy and have received lots of positive comments from my music students from aged 5years upwards 🎶🎹”

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“Great products and a quick and efficient service.”

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“Quick delivery - sooner than expected and great quality product - Thank you.”

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“Flowers were colourful like real pansies, so were geraniums. I would recommend them”

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“We were very disappointed, not I have to say in the product itself which is of a very good standard, but in the way it was packed for despatch. On unpacking, the heavy planting pots were actually found laying on top of the cones, which were being flattened and damaged, instead of being properly packed in a longer carton, with some separation from the cones. The packing of these items needs rethinking in order to facilitate safe and undamaged delivery of the product. We did not return them, and managed to make them look presentable, but they should not have to be 'tweaked' in this way. A less than satisfactory outcome to the purchase, which was a very expensive one.”

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“Can you remind me what I purchased please.”

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“Absolutely stunning hanging baskets, they look so real, lots of foliage and outstanding quality. Customer service has also been excellent, the courier “lost” my first delivery, Vincent from Just Artificial responded quickly and arranged for a replacement to be sent immediately. Overall excellent service and product, will definitely use again and highly recommend.”

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“Very authentic . Just what I wanted. Packing excellent”

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“Fast efficient delivery and excellent quality product, perfect for my window boxes. Thank you.”

Just Artificial Limited 5 star review on 12th May 2021

Helpful Report

Just Artificial Limited is rated 4.3 based on 1,184 reviews