Login
Start Free Trial Are you a business?? Click Here

Just Artificial Group Ltd Reviews

4.3 Rating 1,184 Reviews
81 %
of reviewers recommend Just Artificial Group Ltd
Company Reviews Metrics Info
4.3
Based on 1,184 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 75%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Just Artificial Group Ltd Reviews

About Just Artificial Group Ltd:

Leading UK Retailer of Artificial Plants, Replica Trees, Silk Flowers and all related accessories. Established in 2004.

Secure Online and Telephone ordering. WorldWide Delivery. All major Debit and Credit cards taken.

We sell to everyone from the personal home user shopper, offices, hospitality and retail sectors right through to major chains and franchises, businesses, contractors, and multi National companies.

Visit Website

Phone:

01524858888

Email:

sales@justartificial.co.uk

Location:

Upper Offices,Old Grand Garage,Thornton Road,
Upper Offices,Old Grand Garage,Thornton Road
Lancashire
LA4 5PB

Write Your review

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Zetoon
Verified Buyer
“They have a good customer service and the products are also at a good quality. Returns are also easy. Speaking from experience. 👍🏻”
Helpful Report
Brilliant feedback, thank you very much appreciated!
Christine
Verified Buyer
“Lovely selection at a great price”
Helpful Report
Thank you for your kind feedback, much appreciated!
Debbie
Unverified Reviewer
“I paid £9.50 to get my flowers delivered next day, as I wanted to put them on my sons' grave on Mother's Day. The TNT tracking said they'd been delivered to Basingstoke (I don't live there!) When I phoned Just Artificial they said the courier apparently didn't turn up, and don't deliver on a Sunday, so they won't arrive until the Monday. Don't know what the tracking was about. So disappointed as I won't be able to get any more at this short notice.”
Helpful Report
Very sorry to hear this, as explained the tracking numbers are duplicate with TNT and what you saw was old tracking info from another companies parcel to their customer in Basingstoke, our tracking info would not get updated till later that evening once the driver returned to the depot and scanned in your parcel. The courier had turned up and collected, which is why you got the dispatch email with tracking info, so apologies if the office staff got the wrong info there. As also explained the Next Working Day service you paid for refers to the delivery speed once we have shipped (ie overnight apposed to a 3 day delivery speed service) - not that we would ship that day for delivery the next which is called Same Day Dispatch. Same Day Dispatch was not available on that day otherwise you would have got them the next working day. We shipped them ASAP on the Next working day delivery speed you had paid for. As there was no delivery notes on the order or any notes from you to say you needed this order for a certain date we was not to be aware of any time sensitivity with the order, else we would have pushed it up in the warehouse queue for you to get it shipped and delivered for your date. So we are very sorry the delivery service was not what you thought you had paid for and was expecting, especially in the delicate time frames, however we do ask during ordering for customers to fill in any delivery dates needed by or delivery notes so we can act accordingly and prioritise. Thank you and our apologies.
Jane M
Verified Buyer
“There was nothing "Artificial" about the service and quality of the product I received, very pleased with my purchase. Many thanks”
Helpful Report
Thank you very much for your lovely feedback, it is much appreciated!
Just Artificial Group Ltd is rated 4.3 based on 1,184 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request