Just Artificial Limited Reviews

Name: Just Artificial Limited
Address: Upper Offices,Old Grand Garage,Thornton Road, Morecambe
Rating: 4.29

4.3 Rating 1,184 Reviews

81 %

of reviewers recommend Just Artificial Limited

Company Reviews

Metrics

Info

4.3

Based on 1,184 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About Just Artificial Limited:

Leading UK Retailer of Artificial Plants, Replica Trees, Silk Flowers and all related accessories. Established in 2004.

Secure Online and Telephone ordering. WorldWide Delivery. All major Debit and Credit cards taken.

We sell to everyone from the personal home user shopper, offices, hospitality and retail sectors right through to major chains and franchises, businesses, contractors, and multi National companies.

Visit Website

Phone:

01524858888

Email:

sales@justartificial.co.uk

Location:

Upper Offices,Old Grand Garage,Thornton Road
Morecambe
LA4 5PB

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Just Artificial Limited 5 star review on 15th May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good responsive contact from supplier, and excellent product.”

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“On placing the order, I realised I had typed in the wrong address, wrote to the company and immediately got a response from someone named Vincent saying he will update the address. Happy with the product. Arrived in less than a weeks time. I Recommend!”

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“I ordered 12 stems of sweet peas which were of good quality and reasonably priced. Communication was excellent and delivery time was reasonable. I will be ordering more artificial flowers from Just Artificial.”

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“This was my first order and i was delighted to receive my parcel within the time promised. The quality of the flowers was, in my opinion, first class and greatcare had been taken in the packaging. Well done, I will certainly be back.”

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“Product is as described, but arrived late. Pleased to say I was advised by email. They had run out of stock and was waiting for the next delivery.”

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“My yukka plants are absolutely beautiful, I have 2 planters with 5 in each, modern, contemporary.”

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“Very happy with my hanging baskets. They look very natural and brighten up my dull fence!”

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“Good quality at a good price. Very happy with purchases.”

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“I’ve just received two hanging baskets with red, pink and white fucshias, plus pink and white geraniums. They are absolutely stunning!!! They look so realistic and are very full looking. They are absolutely without fault. I love them so much I’m in the process of ordering two troughs. I really cannot recommend them highly enough!!! Thankyou so much Just Artificial for your wonderful product!!”

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“Good price/product. Delivery time was no where near accurate. Much longer. Once with delivery people was delivered quickly.”

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“Stunning poppies-ordered for a wedding cake and they were fabulous”

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“Service is absolutely rubbish!! We waited for weeks to receive our items which then turned up badly packaged and damaged. We tried to get a refund which turned into even more of a hassle!! the package was meant to be picked up in order to get our money back, we were sent a label for the package but it was never picked up. the person we spoke to was extremely rude and unhelpful. biggest waste of money! I would avoid using this service!!”

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“The wall hanging basket was well made and natural looking”

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thank you for your kind review, glad you liked your Artificial Wall basket!

“Hi I MADE AN ORDER END OF APRIL 2018...Ref 72323....PAID THE £300+ IN ITS ENTIRETY....6 WEEKS LATER I AM INFORMED THAT THE GOODS WILL BE OUT OF STOCK UNTIL AUGUST SO I ASKED FOR A REFUND.....I AM STILL WAITING 1 WEEK LATER DESPITE SEVERAL EMAILS.......DISAPPOINTING BECAUSE THEY MANAGED TO TAKE PAYMENT QUICKLY!!!!!! I HAVE DEALT WITH THIS COMPANY BEFORE AND USUALLY IMPRESSED WITH SERVICE...WHAT HAS GONE WRONG?”

Helpful Report

Sorry to see this but it is somewhat inacurrate and the emails you have been sending quite aggressive and threatening, total paid was £254.75 on order as per usual with most online companies - (payment on order), we advise you we was out of stock and due end May, you said you was fine to wait but not into June, we emailed you on 31st May to advise our shipement was delayed would you like to wait or be refunded in full. You said refunded in full. You chased your refund 2 days later and we advise accounts normally do these within 7 days, on the 6th day you posted this review and sent us an unpleasant email threatening to leave this review everywhere you could till you got your refund and that you had raised it with your card company. So now we cannot refund you as your card company will deal with it and you will have to wait for them to sort it which will take longer. Your review is like your emails - over the top and uncalled for despite all our responsive customer service and keeping you informed and the choice with you at all times to wait for the new stock or be refunded. What more could we have done? As you say you have used us before so you know we are trustworthy and reputable. We are very disappointed to see this type of review it is unjustified and hopefully anyone who reads it and our response will make their own judgement based on the facts and the many other honest decent customers reviews left praising us and our products and services. Some people you just cannot please and it seems this to be the case here. All the best.

“Absolutely delighted with this product, they are exactly what I wanted and look real. They are worth every penny”

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wonderful to hear, thank you for your positive review, look forward to seeing you again in the future!

“Bit sparse for the price paid. Really needs two pieces to make a decent show and that would be quite expensive.”

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“Great products and service. Packaged well and delivered promptly”

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You are very welcome Jayne, great to hear our hard work pays off!

“Great service came wick”

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“Great quality fake ivy - huge and look great”

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“Should have been available for postage in 2 days according to online ordering. Received email stating 5/10 days . Left clear instructions for delivery which were ignored. Packaging was very poor allowing items to move around. Payment was taken on day one well before delivery. Overall experience very disappointing.”

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Just Artificial Limited is rated 4.3 based on 1,184 reviews