Just Artificial Limited Reviews

Name: Just Artificial Limited
Address: Upper Offices,Old Grand Garage,Thornton Road, Morecambe
Rating: 4.29

4.3 Rating 1,184 Reviews

81 %

of reviewers recommend Just Artificial Limited

Company Reviews

Metrics

Info

4.3

Based on 1,184 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About Just Artificial Limited:

Leading UK Retailer of Artificial Plants, Replica Trees, Silk Flowers and all related accessories. Established in 2004.

Secure Online and Telephone ordering. WorldWide Delivery. All major Debit and Credit cards taken.

We sell to everyone from the personal home user shopper, offices, hospitality and retail sectors right through to major chains and franchises, businesses, contractors, and multi National companies.

Visit Website

Phone:

01524858888

Email:

sales@justartificial.co.uk

Location:

Upper Offices,Old Grand Garage,Thornton Road
Morecambe
LA4 5PB

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Just Artificial Limited 5 star review on 15th May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful flowers so realistic with quick delivery would highly recommend.”

Helpful Report

We're very pleased to hear you would recommend us! Thank you for your nice feedback about the Lily sprays.

“Advertised as silk Lily of the valley but when arrived were plastic! Write an E mail and got no reply”

Helpful Report

Hi Jackie, we are very sorry to read that. Please could you check your inbox as we replied to your email within 4 hours on Friday evening (out of hours) to let you know we'd send our returns information when we reopened after the weekend. We sent this yesterday at 14:04 which was before you left this review. If you could please let me know or give us a call on 01524 858888 to advise these emails weren't received then we'd be happy with getting the required information to you a different way. We're sorry again you are unhappy with the quality of the products too, our description does advise the heads are plastic but the leaves are silk. If you need any more information or help, please let us know.

“Brought a couple of different air plants for my small pots and am very pleased with them.”

Just Artificial Limited 5 star review on 3rd April 2023

Helpful Report

Thank you for sharing the photo, they look great in those pots! We appreciate you taking the time to leave the feedback, we're glad to hear you're pleased.

“Great maple branches which I have used to disguise an unused fireplace. I think they look great, am very happy with my purchase.”

Helpful Report

Thanks Brian! We appreciate your positive feedback and are glad you are happy with your order!

“Hanging basket is really pretty. Looks very full and hopefully will survive the Scottish weather Delivery was delayed a bit as the basket had to be made up and given time to set before being dispatched. However I was kept informed of progress. The delivery firm took 5 working days to deliver - which was the timeframe mentioned once it was dispatched- 3-5 working days”

Helpful Report

Thank you Lesley for leaving a review. We're pleased to hear you are impressed with the baskets and we too hope they survive the weather, they should do as we find some customers still have them outdoors from 5/6 years ago and they're built to last. Sorry that the delivery was delayed but we're glad you can understand why with them being handmade per order.

“Bought several items over the last 6 months and they have all been excellent. Did have to wait a long time for last product to be delivered but when I contacted the company it was rectified immediately. Would definitely recommended and use again.”

Helpful Report

Hi Maragret, thank you for your kind review and continued custom. We are over the moon to hear that each order has been up to your standards and that you're happy with the hanging baskets. We are sorry that there was a delay but glad we could assist you and get it moving straight away.

“I've not received the product”

Helpful Report

Good morning Eleanor, we are very sorry that your parcel has not yet arrived. Please could you check your inbox as we contacted you earlier regarding how we are resolving this. The parcel itself was dispatched the very next day after your order was placed (as it was placed after the same day dispatch cut-off). Please reply to that email and we'll work together to get your order to you asap.

“Perfect little plant, just warmed it up to relax the leaves. Looks great”

Just Artificial Limited 5 star review on 9th March 2023

Helpful Report

Thank you for sharing that photo of the Yucca in situ, it looks great in that planter with the pebbles! We're glad you are happy with your order and that you were able to gently apply heat to move the leaves around.

“I love my purchase it looks very real.Delivery was quick, so pleased I bought it even though I thought it was expensive but worth it.”

Helpful Report

Thank you, Jennifer, we hope we proved that our products are great value for money! Pleased to hear that delivery was swift, as expected and that you're happy with the quality

“The flowers are lovely, exactly as I'd hoped, beautiful vibrant colours and great quality. I'm also impressed with the service, a prompt email to inform me one colour I had ordered was unavailable and asking if I'd like to chose something else or have a refund and I'm pleased they didn't automatically refund me as happens so often as I preferred to order in another colour.”

Helpful Report

Thank you for leaving a wonderful review. We are pleased to hear how happy you are with the flowers and that our team could help you with getting a different Sweet Pea.

“Amazing variety of realistic flowers with such a huge variety to choose from, my partner literally fell in love with the variety i purchased for her as a recent valentines gift, absolutely amazing website, after sales was so helpful and delivery was fantastic, would definitely recommend Just Artificial to anyone 👌👍”

Helpful Report

Thank you very much Andrew! We're incredibly happy to hear that, it's always nice when someone loves our products, especially with you gifting them on a special occasion. It's also great to hear that our sales team were able to assist, we're always happy to help.

“Purchased some succulents to make a more modern display, very pleased with the quality, price and selection available. I have purchased from Just Artificial previously and will do so again.”

Helpful Report

Many thanks for such a nice review Terri! We are so pleased to hear that you chose to use again and that each time was a positive experience. We appreciate your kind words and look forward to hearing from you in the future!

“Absolutely lovely looks great in my bay window”

Just Artificial Limited 5 star review on 21st February 2023

Helpful Report

That's lovely! Thank you for choosing us and for sharing that photo, we're pleased to hear you're happy with the meadow flowers.

“Just bought a trailing ivy which is very effective and realistic compared to some on the market. Very helpful with a telephone query and prompt and safe delivery. Would have no hesitation in dealing with this company again.”

Helpful Report

“After trying and failing miserably to grow an indoor ivy plant we decided to opt, reluctantly, for an artificial plant. I say reluctant as my experience in the past is that artificial plants look really fake. Just Artificial plants are so real looking amd.of excellent quality so would not hesitate to buy more artificial plants but only from Just Artificial. Amazing quality and price.”

Helpful Report

Wow, thank you so much for such a lovely review! It's excellent to hear that you're pleased with your order, especially since you were dubious to try artificial Ivy. We hope to hear from you soon, we're glad you are happy with the quality of the Trailing Ivy.

“I bought 6 green hydrangeas - I couldn't be more pleased! Just what I wanted. Previously I have bought dried flowers but these just look like the real thing. Dispatched and delivered in a timely way. Good communication. Would buy from this company again.”

Helpful Report

Thank you for taking the time to leave a nice review for us. We're pleased to hear you are happy with the hydrangeas and that they arrived swiftly and safely as expected. We look forward to hearing from you again!

“First time using this company. Been searching for tall hydrangea stems for months that were tall enough for a floor vase. These were stunning and so realistic. Delighted with them and fast delivery, well packaged. Thanks ❤️”

Helpful Report

Hi Jackie, thank you so much for your amazing review! That's wonderful to hear, glad they arrived safely and you are so pleased with the quality.

“Beautiful roses as a gift for a friend, just right for the bare tall vase she owns. Arrived in good condition and didn't have to wait too long for delivery.”

Helpful Report

Hi Wendy, tanks for the kind review! We're pleased to hear you like tipped grass and garden rose spray and hope your friend does too. It's also good to hear that delivery was prompt too!

“Not worth the money far to expensive for what it is”

Helpful Report

Hi Ann, We're very sorry to hear this and would love to hear some further feedback if you have the time. We'll send an email to you and please feel free to let us know where we could improve quality wise.

“Just Artificial. Just lovely!!”

Helpful Report

That's brilliant Liz, thank you very much!

Just Artificial Limited is rated 4.3 based on 1,184 reviews