Just Artificial Limited Reviews

Name: Just Artificial Limited
Address: Upper Offices,Old Grand Garage,Thornton Road, Morecambe
Rating: 4.29

4.3 Rating 1,184 Reviews

81 %

of reviewers recommend Just Artificial Limited

Company Reviews

Metrics

Info

4.3

Based on 1,184 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About Just Artificial Limited:

Leading UK Retailer of Artificial Plants, Replica Trees, Silk Flowers and all related accessories. Established in 2004.

Secure Online and Telephone ordering. WorldWide Delivery. All major Debit and Credit cards taken.

We sell to everyone from the personal home user shopper, offices, hospitality and retail sectors right through to major chains and franchises, businesses, contractors, and multi National companies.

Visit Website

Phone:

01524858888

Email:

sales@justartificial.co.uk

Location:

Upper Offices,Old Grand Garage,Thornton Road
Morecambe
LA4 5PB

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Just Artificial Limited 5 star review on 15th May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely flowersand near-naturalcolours”

Helpful Report

Thank you - you are very welcome!

“Absolutely delighted with my purchase of ornamental twigs. They arrived promptly and in very good condition. I would not hesitate to order again and would highly recommend you to family and friends. Many thanks.”

Helpful Report

Thats lovely to hear, thank you so much for taking the time to write such a fantstic review, we appreciate your feedback, hope to see you again in the future!

“Lovely wall flower basket,very vibrant Item was very well packaged and delivered quickly Would certainly recommend Thanks”

Helpful Report

Glad to hear you like your artificial flower wall basket, they do look great even if we do say so ourselves! Appreciate your lovely feedback and that you would recommend us, thank you!

“I purchased two hanging baskets from Artificial Ltd three years ago. They remained hanging on my porch exposed to all weather conditions throughout. I was so delighted with the high quality of the products that, when wishing a change, I did not hesitate ordering two more baskets. As beautiful and flowers looking as real as previous ones. Exceptional products.”

Helpful Report

Hello, thank you very much for the fantastic feedback, we are so happy to hear about your artificial hanging basket lasting 3 years and more and glad to hear you are equally impressed by the new ones you ordered. Hope to see you again soon!

“Very pleased with the plants quite real looking”

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“Easy to navigate around the site and place an order. Communication very good. Excellent service.”

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“What do you say....well lay out of web site very easy to use, good photos to find exactley what you want. Well packaged and presented. Just what I was looking for a very reasonable, quality product thank you.”

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“Nice product, very slow delivery.”

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“Delighted with my hanging baskets. Well worth the money 😀😀”

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“Avoid this company. Delivery took so much longer than the website stated when I ordered and I kept having to chase it up myself and got constantly fobbed off with poor excuses. 3 weeks after ordering, the product arrived and was not what it showed on the website at all. I then incurred extortionate postage costs to return item and then had to wait a further 3 weeks for a refund. Communication throughout was very poor.”

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“The 2 x 5ft palms I ordered were bright lurid green, and looked plastic - not at all what I expected for just under £200! Very disappointing.”

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“Thought the palm was not worth the money so sent plant back, then had to chase up my refund all in all I ended up £19.74 out of pocket with postage costs, will never use this company again and would not recommend it to family and friends.”

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“Look realistic great value for money Happy with my purchase”

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“Terrible lack of communication via email. Order placed before snow but kept using the weather as an excuse and poor quality once received. Would never buy from this company again!”

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“ordered flowers for a wedding they arrived not the same color as picture and covered in glue i had requested a return straight away iv been waiting 4 days they only email very late afternoon and so far still have not given me the return details!! customer service is none existent as i was just told to pick the glue off !!! they do not even answer the phones. avoid the hassle and go to a florist instead. stay away.”

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“I ordered one plant. Despatch was promised in 2 days. It didn't arrive and no notification of delay was given. After 10 days I emailed asking where it was, They said few more days but no explanation for the delay. It actually arrived 18 days (14 wkg days) after my order but still no explanation. When it arrived it was packed in an old piece of corrugated cardboard just wrapped around it and taped up with brown parcel tape. The cardboard was too short and the end of the plant had been bent over to get it in. My complaint was fobbed off. I was told the plant would straighten up (which it has done, but it should never have been bent in the first place) and still no explanation for the delay. I paid £5.25 for P/P but Hermes would have charged £2.79 so the rotten reclaimed corrugated cardboard and tape cost me £2.46.”

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“Beautiful product and just what we wanted.”

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“Real plants have the habit of dying on me, but these realistic spider plants and succulents will last for many years. Already I have had visitors comment on how real and natural looking they are. I heartily recommend this company”

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“I'm thrilled with the 5ft Paradise Palm plant. I compared with many other websites and shops and so pleased I ordered from Just Artificial, plant looks very lifelike. Just artificial also expediated delivery to ensure delivery in time for a birthday gift. ( delay initially due to ad weather) Packaging could be greatly improved with nicer wrapping or boxed please.”

Helpful Report

“I ordered flowers and after 2 weeks had not received them, I emailed the company and was told the flowers were out of stock in the warehouse when I asked why I had not been told this previously they did not reply just ignored me. I emailed and asked for a refund and again was ignored I have had ask Barclaycard Visa to escalate a case against Just Artificial so that I can get my money returned. Absolutely disgraceful way to treat a customer!!!”

Helpful Report

Just Artificial Limited is rated 4.3 based on 1,184 reviews