Just Artificial Limited Reviews

Name: Just Artificial Limited
Address: Upper Offices,Old Grand Garage,Thornton Road, Morecambe
Rating: 4.29

4.3 Rating 1,184 Reviews

81 %

of reviewers recommend Just Artificial Limited

Company Reviews

Metrics

Info

4.3

Based on 1,184 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About Just Artificial Limited:

Leading UK Retailer of Artificial Plants, Replica Trees, Silk Flowers and all related accessories. Established in 2004.

Secure Online and Telephone ordering. WorldWide Delivery. All major Debit and Credit cards taken.

We sell to everyone from the personal home user shopper, offices, hospitality and retail sectors right through to major chains and franchises, businesses, contractors, and multi National companies.

Visit Website

Phone:

01524858888

Email:

sales@justartificial.co.uk

Location:

Upper Offices,Old Grand Garage,Thornton Road
Morecambe
LA4 5PB

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Just Artificial Limited 5 star review on 15th May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have not received my order, please advise. Ordered 3 weeks ago,”

Helpful Report

Sorry to see you just asked us where your order is by leaving us a poor review. We would normally expect a customer to contact us first by email to ask us, so that we was given the chance to look into it for you and resolve. I can see this was shipped (as per the dispatch email we sent you with tracking info in it) over a week ago and on tracking it looks like the parcel has got delayed on route. So now that we are aware we will contact them for you and ask where it is and what's happened to it. As soon as we know we will let you know, and if it is lost we will get more shipped out immediately.

“Love the ivy I ordered from you. Looks really realistic. Had lots of positive comments. Thank you.”

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“This company do not keep their word. I paid for Next Day Delivery at a huge sum and still not received it 3 days later”

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“Products are quite good, but nearly two weeks for delivery is not good these days. It may have helped if the courier had taken it to the correct address, and l didn't need to rely on good neighbours to bring it to me. Won't be using again!”

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“The product was perfectly satisfactory and good value for money. However, I was very disappointed with the length of time it took for the flowers to arrive. It was a week before I received an email to say they had been despatched by Just Artificial, and a further week for My Hermes to deliver them. In this day and age, such slow service is not acceptable. Wouldn't use the firm again.”

Helpful Report

Sorry to hear this, on checking you ordered on the 1st which was a Friday, we shipped and sent the dispatch email on the Monday 4th (which effectively is the next working day from your order not a week) as we are not open weekends. On tracking Hermes show they delivered Fri 8 November at 10:44am, so you received the order within 7 days, which we wanted to point out (in all fairness to ourselves) that this is not the 2 weeks you stated on the review. We do offer an Overnight delivery service instead of Standard which you had paid for if any orders are needed quicker. Thank you and sorry to hear that you won't use us again...

“Brilliant service, goods were as advertised”

Helpful Report

Thank you Marion for your lovely feedback, we are very pleased to hear it!

“Was very pleased with the flowers. Easy to order, arrived quickly and they look really good”

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That is lovely to hear, much appreciated for your kind review!

“Beautiful colour flowers. Very well packaged. And fast delivery. What else ca u ask for???”

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Thank you very much, all the best!

“We made an order that needed delivering by a certain time so paid for the correct delivery. It arrived 4 days later, we no longer needed it then. Was not notified of delivery time either.”

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“Ordered an artificial palm and it arrived boxed up and in very good order. Was easy to open and arrange the palm fronds and looks great in my lounge, especially with an uplighter under it! Realistic and quite big! Thank you for your excellent service Denise”

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“Given the price point this arrangement was value for money. It arrived well packed and ready to go on the grave. Nicely arranged it looks very fetching. Would buy from them again”

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“Really lovely life like poppies, I will definitely buying from Just Artificial again”

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“It’s everything I hoped it would be.”

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“Delivery supposed to arrive Friday, needed them for a wedding over the weekend - didn’t turn up until Monday now surplus time requirements”

Helpful Report

Thank you for taking the time to post a Review. We are sorry to hear that, however on checking you ordered at 8.40am Thurs 24th and we shipped standard shipping (as you had selected) the very same day. If you had put notes or contacted us to say you needed them for the next day we could have seen if you wanted to upgrade your shipping to overnight next day. We do give multiple options during order to add any notes like "need by a certain date" or "leave with neighbour" and also during checkout you can choose your delivery speed. Surely if you needed this urgently you would have been better doing one of the above. That is what we always advise anyway then at least we have the chance to do our best and get it to you in time. We are sorry for you that it missed the occasion however we do wish you had let us know and given us and yourself a chance. Thank you

“Happy with the service received. The plant itself was smaller than I expected but will still be OK for my parents' grave.”

Helpful Report

“Ordered some flowers and were not going to arrive in time as originally stated so called to see if the delivery could be speeded up. Had to cancel as not available by time needed and told a refund would be processed. Now three weeks later and NO refund, contacted them and said it will be done soon. Not a very good service.”

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“Product good, but delivery very poor. Need to improve purchase to delivery to get a higher rating.”

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“Bought a silk trailing indoor plant where I wanted a bit of greenery but there was insufficient light to put a real plant. The silk one is great, looks so realistic and most attractive. Will certainly purchase from you again.”

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“Everything as agreed, Small problem with currency conversion (GBP/EUR) and amall problems with logistic, otherwise very satisfied”

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“Very pleased with my order, the flowers are beautiful! I ordered my flowers late on the Wednesday evening and cheekily asked if they could be delivered within school hours and by the following Monday and they arrived perfectly on time. Very impressed.”

Helpful Report

Just Artificial Limited is rated 4.3 based on 1,184 reviews