Just Artificial Limited Reviews

Name: Just Artificial Limited
Address: Upper Offices,Old Grand Garage,Thornton Road, Morecambe
Rating: 4.29

4.3 Rating 1,184 Reviews

81 %

of reviewers recommend Just Artificial Limited

Company Reviews

Metrics

Info

4.3

Based on 1,184 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About Just Artificial Limited:

Leading UK Retailer of Artificial Plants, Replica Trees, Silk Flowers and all related accessories. Established in 2004.

Secure Online and Telephone ordering. WorldWide Delivery. All major Debit and Credit cards taken.

We sell to everyone from the personal home user shopper, offices, hospitality and retail sectors right through to major chains and franchises, businesses, contractors, and multi National companies.

Visit Website

Phone:

01524858888

Email:

sales@justartificial.co.uk

Location:

Upper Offices,Old Grand Garage,Thornton Road
Morecambe
LA4 5PB

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Just Artificial Limited 5 star review on 15th May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely real-looking flowers, excellent customer service and communications. Arrived within a few days of the estimated timescale given. I'd highly recommend”

Helpful Report

Really pleased to hear that Sarah-Jo, thank you and stay safe!

“beautifully made high quality product. I would have awarded 5* but delivery was a bit slow (although it is still lockdown so probably not their fault). My one grumble was that the roses could have been packed better, they had obviously moved around and the leaves were folded and bent. Could improve the packaging.”

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“Very realistic hanging basket , good quality and delivered within the two weeks stated.”

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“I waited quite a few weeks for my hanging baskets, I emailed after 3 weeks to ask if it was on its way, I got a message straight away telling me it would be with me a few days later, it came 4 days later. The baskets are packaged in a cardboard box nothing else so you do have to tidy up what’s messed up in transit, I had to bring inside when high winds were blowing bits off, pleased with the product but quite expensive for what you get.”

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“Still waiting for artificial to get back to me Communicated all 3 still no joy.”

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“Very pleased with my silk gerberas. Thank you”

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“Just what I needed thank you”

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“Ordered my plant ... arrived promptly. Beautiful and so realistic! Very pleased and would definitely buy from again .”

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“Only two words are needed....... Just Fabulous”

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“Not very happy with delivery”

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“No complaints, delighted with the natural effect and quality”

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“:))))))))))”

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“Great quality and service was excellent even coming out of lockdown would buy again.”

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“I recently ordered the 90cm River Grass from Just Artificial. I’m more than pleased with my purchase which is of great quality and looks so realistic. Recently moved house and wanted this plant for a rather lonely looking corner, it’s find the job very well indeed!! Thank you Just Artificial”

Just Artificial Limited 5 star review on 26th June 2020

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“The plant was not as valuptious as i thought it would be but happy and the pot is gorgious”

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“Excellent flowers just what I wanted and even in these hectic times delivery was quick many thanks”

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“Flowers look really good in display. Sadly a few issues with courier but company dealt with it quickly and replaced my order. Good service thanks”

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“I ordered a hanging basket for my mums birthday. I contacted them as it was nearing her birthday and hadn’t been shipped. They replied promptly and shipped it to me in time. It was packaged well and exactly as described. It was well worth the money. I would recommend this company and would order from them again.”

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“I recently moved to a new apartment and have a lovely big corner window floor to ceiling. It just needed something to enhance it. I found the very thing at Just Artificial....their 90cm River Grass. I am so pleased with my purchase and would highly recommend the company for their service and quality product. Will definitely be purchasing from them again. Finally a special thank you to Vincent gor his customer care 😀”

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“Waiting for my order since 31st May. 2 e mails sent but no reply and don’t pick up the phone”

Helpful Report

Hi Helen, Thank you for your review and we are very sorry to see this. As per our website states on every page and in the basket and checkout procedure - we are currently not manning the phones due to reduced staff as per Government Guidelines to keep our staff and customers safe due to Covid-19. We are dealing with electronic communication only. We have since emailed you back with an update as your 1st email went to spam. Apologies for the delays but during these difficult times for everyone we are doing the best we can with a reduced workforce and in geenral offering a good service, however we apprecitate that sometimes things go wrong. We do also appreciate our customers patience and understanding during these times. Stay safe.

Just Artificial Limited is rated 4.3 based on 1,184 reviews