Just Artificial Limited Reviews

Name: Just Artificial Limited
Address: Upper Offices,Old Grand Garage,Thornton Road, Morecambe
Rating: 4.29

4.3 Rating 1,184 Reviews

81 %

of reviewers recommend Just Artificial Limited

Company Reviews

Metrics

Info

4.3

Based on 1,184 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About Just Artificial Limited:

Leading UK Retailer of Artificial Plants, Replica Trees, Silk Flowers and all related accessories. Established in 2004.

Secure Online and Telephone ordering. WorldWide Delivery. All major Debit and Credit cards taken.

We sell to everyone from the personal home user shopper, offices, hospitality and retail sectors right through to major chains and franchises, businesses, contractors, and multi National companies.

Visit Website

Phone:

01524858888

Email:

sales@justartificial.co.uk

Location:

Upper Offices,Old Grand Garage,Thornton Road
Morecambe
LA4 5PB

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Just Artificial Limited 5 star review on 15th May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This plant is not made of silk. It’s plastic, and looks like plastic. I’m currently complaining to JustArtificial about this and I’m waiting for them to get back to me. Don’t buy it - it looks plastic-ey and cheap.”

Helpful Report

“The quality of the wreath was very poor and very disappointing. I was ecp Bought for a grave which made it even more upsetting. The peony was lovely.”

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“Bonsai - great item, looks great in the kitchen, very realistic, very pleased with item.”

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“I cannot recommend this company! An order was placed on the 15th November, advised there would be a delay as an item was out of stock, then advised a further delay. I asked for the stock items be delivered and the missing item to be refunded to my credit card - I am still waiting the refund!!!”

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“Full and beautifully realistic hanging basket. Thank you its perfect looks amazingly real.”

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“Nice ivy.”

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“The tree arrived in a battered box , the tree itself was rusty, completely a reject,”

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“Good service”

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“We hadn't considered any artificial box trees in the past, but when several of our long established trees died we looked into what was available. The Just Artificial trees were a cut above all the others we looked at. Their variegated appearance is excellently done, as is the very natural shaping. We're delighted with them . Delivery was also swift and packaging very good.”

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“Not actually received my goods yet, very slow service. Iexpected them earlier, so the thing I needed them for has been and gone, so I'll be making a return!”

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“very pleased with the tree we have received it compliments our library area for the children”

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“Hadnt heard anything about my order for about 4days so rang them, girl was helpful and emailed me back later that day with a tracking code but courier site didnt recognise it. Parcel turned up 4 days later. Was pleased with items purchased.”

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“Bought an artificial hanging basket. Very pleased with purchase. Excellent quality and looks fab!”

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“Your product is very life like and you dispatched very promptly. Packaging was very flimsy and badly squashed on arrival. Fortunately the flowers weren't damaged.”

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“lovely trees for Christmas.”

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“Using them to decorate my Daughters Wedding Cake, very pleased.”

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“Well I haven’t received my parcel yet and you’re asking me to rate your service so, not great!”

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Hi Dan, Sorry to hear that, ideally customers would contact us through the correct chanels ie phone or email before hastily writing a disgrunted review, sadly it seems this is not always possible. We checked and you was emailed a tracking email confirming dispatch on the 18th Nov. Tracking number 5978471248888083. I have just tracked it and it shows as being delayed in transit, I will contact the courier for you and find out where it is and let you know, All the best.

“The tree is exactly what we required. It is beautiful. Excellent service very responsive to understanding what we required.”

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“Delivery was so slow, why can’t you do overnight with a courier that I get text updates. Hermes were so slow and uniformative.”

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“Item STILL not received, despite chasing Just Artificial and despite promises made that the goods had been shipped. Beginning to think that the goods don’t actually exist. Excellent way to make profit....charging customers without providing the goods. Will NEVER shop on this site again”

Helpful Report

Just Artificial Limited is rated 4.3 based on 1,184 reviews