Just Artificial Limited Reviews

Name: Just Artificial Limited
Address: Upper Offices,Old Grand Garage,Thornton Road, Morecambe
Rating: 4.29

4.3 Rating 1,184 Reviews

81 %

of reviewers recommend Just Artificial Limited

Company Reviews

Metrics

Info

4.3

Based on 1,184 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About Just Artificial Limited:

Leading UK Retailer of Artificial Plants, Replica Trees, Silk Flowers and all related accessories. Established in 2004.

Secure Online and Telephone ordering. WorldWide Delivery. All major Debit and Credit cards taken.

We sell to everyone from the personal home user shopper, offices, hospitality and retail sectors right through to major chains and franchises, businesses, contractors, and multi National companies.

Visit Website

Phone:

01524858888

Email:

sales@justartificial.co.uk

Location:

Upper Offices,Old Grand Garage,Thornton Road
Morecambe
LA4 5PB

Write Your review

Tell us how Just Artificial Limited made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Just Artificial Limited 5 star review on 15th May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Came quickly (took eight days but that was with Christmas and Boxing Day at the weekend and then two bank holidays in the middle of it, so actually only four working days at a very busy time), well packaged (a couple of leaves slightly bent/creased, but no major harm done). The product itself (white and burgundy hellebore (Helleborus)) looks excellent. Very realistic, accurate, and well made. Well worth the money. Would definitely buy again.”

Helpful Report

Hi NP, thank you for your honest feedback and understanding with the bank holidays and slightly longer delivery. We're sorry to hear there are some slight creases on the leaves, we find that gently applying heat from a hair dryer sorts this out if you hold it flat/straight. We appreciate you taking the time to leave a review and are glad to hear that you'd purchase from us again, all the best!

“Not yet received. Where is it?”

Helpful Report

Hello, Thank you for your review and we are sorry to hear this. The business is now owned by a new company from 2025, customers awaiting refunds have been refunded or they are being dealt with and all issues have now been fully resolved going forwards. We appreciate this won't offer much comfort to those affected but we as a new Company will be positively moving forwards and have put strategies and procedures in place to ensure there is no future repeat of these issues. Thank you. JustArtificial.co.uk

“I was very happy with my purchase of two cherry blossoms stems. They were a lovely colour, sturdy and quite large. I was also happy that I was quickly notified that my original choice of colour for one of the stems was not available so that I could choose another.”

Helpful Report

Thank you for a lovely review Sue, we're glad we could help and that you're happy with your stems!

“The quality of the Christmas foliage is great, I've made a few people happy making arrangements with their product, ordering is easy, delivery is prompt and customer service is very helpful.”

Helpful Report

Thank you Brian for a lovely review! We pride ourselves of good and kind customer service so we're chuffed to hear this feedback. Wishing you a very merry Christmas.

“Not what I expected! I ordered variegated ivy hanging bunches and it wasn't what I received. They are certainly not variegated.”

Helpful Report

Good afternoon Christine, I am very sorry to hear your order was not what you expected. I can see from our dispatch note we sent you 3x Two Tone Green bushes as per the order you placed. I have checked both the order confirmation email we sent & the order on our system and both say that you ordered Two Tone Green, I'm afraid. We would be very happy to exchange the items for you and have sent an email too so we can sort that out. Please let us know if there's anything else we can help with.

“Bought large pansy hanging basket. Fantastic. Would certainly buy from this company again”

Helpful Report

Thank you so much for your nice review. We are extremely proud of our baskets so your comment has made our day!

“Free standing arrangement arrived very quickly. Well packaged. Flowers were as expected. Generally very pleased with item”

Helpful Report

Thank you for your review, we are grateful that you've taken the time to leave one. It's always nice to hear positive comments about our products! If you have a chance, please email us to let us know how we could get your 4 stars rating to 5!

“The sweet pea are very high class,but your packaging was very flimsy and it was lucky that only 7 petals were dislodged. I made the courier photograph the packaging. Honestly I would suggest that you use more protective packaging.”

Helpful Report

Thank you for your kind and honest review. We greatly appreciate any and all feedback and your comment on the packaging was noted. Please feel free to email any photos to us for our references. We are also very sorry that some of the petals were dislodged. If you need any new ones sending or advise on how to amend them, please let us know.

“I was a little sceptical to buy artificial flowers without seeing and touching them first, however, couldn't be happier with my purchases. They look very real and much more reasonably priced than local department stores but look exactly the same quality and feel. Very happy customer”

Helpful Report

Thank you Tina for trusting us with your artificial flower needs! We are very happy to hear we exceeded your expectations and you're happy with your order. We appreciate you taking the time to leave a nicely worded review, all the best!

“Exactly what I wanted and look classy.. lovely colours. Excellent service. Thank you”

Helpful Report

Thank you Patricia for your kind review, we are pleased to hear you're happy with your Hydrangeas!

“I ordered two trailing plants (order no. 94498) but was then called away from home for three days to visit my 92 yr. old mother who had been taken very ill. I was horrfified that JustArtificial use Evri as a courier as I have alway found Evri so unreliable in that their drivers never follow instructions and tend to leave parcels on my exposed (no porch) doormat without leaving a card through the letterbox. This is exactly what has happened this time and the parcel has now gone missing; I categorically have not received it despite searching for it behind my wheelie bins. I even checked with my neighbours to see if they'd taken it in so it didn't get wet or damaged, but they haven't. To make matters even worse, I have tried calling JustArtificial three times and sent an email but the phone is not being answered and I have yet to receive a reply to my email. I am worried I have wasted nearly £50 on goods that I have not received becuse JustArtificial use ever unreliable Evri! I looks like I will have to claim a refund for non delivery via my Barclaycard!”

Helpful Report

“Well made, pretty and looks natural. Arrived quickly and safely packed. Will enhance my sitting room for years to come.”

Helpful Report

Thanks Cynthia! It's always pleasant to hear nice feedback, we are happy that we provided a good service for you with realistic poinsettias!

“Excellent product quality. Order was delivered in good time . Would definitely recommend.”

Helpful Report

Thank you so much for your great review! We're very pleased to hear that the delivery time was good and that you are happy with your lily sprays.

“I’m still waiting for my package, I don’t think anyone should have to chase up a package in this day and age, very poor service, no communication, the product will have to be exceptional, if it ever gets here, or you will be getting it strait back, would never recommend this company, or ever use again.....”

Helpful Report

Hi David, We are very sorry that there has been a delay with your order and we aim to resolve this ASAP. Please could you check your inbox as we have sent an update regarding the delay, last week. We aim to make all deliveries stress free and prompt however our courier does encounter delays on the odd occasion. Of course, this is no excuse so please accept our apologies for the inconvenience. We have started an investigation with the courier to get your parcel on its way and we have been advised it will be with you this week. Again, we are very sorry.

“Good looking baskets, very robust. We have them up highand they take a fair bit of wind with no loss of foliage 😁”

Helpful Report

Thank you David for a pleasant review, we are glad to hear the baskets are living up to expectations in the wind! We appreciate the feedback.

“I have bought the Ivy in varying lengths and they are so authentic and good quality.”

Helpful Report

Hi Anne, thank you for your positive feedback! We're glad you are pleased with your ivy!!

“Excellent service,and was very satisfied with the customer service I received. Very well packaged and quick delivery. Would recommend!!”

Helpful Report

Thank you Mark for your brilliant feedback! We're pleased we could assist and you are happy with the order as a whole. Wishing you all the best.

“Just received the glitter mesh cerise butterflies, perfect size, beautifully made, have been pegged onto a string of fairy lights in my daughters bedroom and she loves them. Quick delivery, well packaged and a good price, will definitely use this company again.”

Helpful Report

Hi Carol, Thank you very much for your nice words. We are glad to hear you and your daughter are happy with the butterflies. Please feel free to send over any images via email, we love to see the products in situ and sometimes feature them on our site. We appreciate your kind recommendation!

“Second artificial plant I have bought from this company and they have both been excellent , real good quality and reasonable price”

Helpful Report

Thank you very much for your positive feedback! We're glad that you chose to shop with us again. It's great to hear how happy you are with your sword grasses.

“Order dispatched imediately once ordered. Sweet peas in lilac were very lifelike and are being used in my fathers coffin spray as he was an avid grower of them.”

Helpful Report

Thank you for your kind words! We are very happy to provide the flowers for such a special display, take care

Just Artificial Limited is rated 4.3 based on 1,184 reviews