GB Watch Shop Reviews

Name: GB Watch Shop
Address: 245 Gallowgate, , Glasgow, Glasgow
Rating: 4.82

4.8 Rating 2,117 Reviews

97 %

of reviewers recommend GB Watch Shop

4.8

Based on 2,117 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

GB Watch Shop 5 star review on 26th February 2025

Daniel Turner

GB Watch Shop 5 star review on 24th September 2024

Yvonne McCann

GB Watch Shop 5 star review on 3rd July 2024

Susie Morris

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still awaiting my order , last update it was due to be delivered 11th December however nothing. Dispatched to the sorting office in Atherton which is absolutely nowhere near . Still time as I know royal mail will be busy”

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Posted 3 months ago

“I AM STILL WAITING FOR THE WATCH , I CANNOT TRACE IT, WOULD YOU PLEASE HELP??”

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Posted 8 months ago

“Watch didn't arrive because apparently damaged in transit and sent back, probably not GB fault but I had to buy elsewhere. Still waiting for my refund..”

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Posted 2 years ago

“The plastic stopper was not on the winder, so probably won’t last long, battery life I mean. All in all not pleased , the winder stopper should have let me start the watch?”

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Posted 3 years ago

“Not impressed”

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Posted 3 years ago

We are sorry to hear you were not happy with the service you received from us. We have had not contact from you to advise you are unhappy please email us directly if you would like to discuss this further and to enable us to do better in the future. GB Watch Shop Team

Posted 3 years ago

“Wrong watch sent.had to return”

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Posted 3 years ago

We are very sorry that you received the incorrect item although we are glad we were able to resolve the problem for you.

Posted 3 years ago

“I expected the packaging to be gift ready however the box was in poor condition. I also noticed a small scratch on the bracket of the watch, also arrived without front and back seal. Not sure if this is a returned watch but I'm not happy with this purchase.”

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Posted 3 years ago

“I ordered a Seiko 5 SNXS79K1 automatic watch. The communication was good, very nice. The ordering process in the website is easy. Shipment took 5 weeks from the UK to Germany, where I live. But this is most likely due to Brexit and the Covid pandemic. I was told before ordering that GB Watch Shop is VAT registered in Germany and that I therefore wouldn't have to pay VAT in Germany. This turned out to be wrong. Customs made me pay the German VAT. For a watch if this price (about 150 €) that's not a lot if money. But be aware that if you order from Germany that you will have to add 19 % VAT to the price. The watch itself is nice, but there are scratches on either the dial or the glass. There are also white dots on the dial which appear to be dust particles. When I asked for a partial refund I was offered to send back the watch and have it replaced by a new one. But that would mean to send it back to the UK and have it delivered to Germany again and to be charged with German VAT again (one if the two payments I could get back from customs, but that would mean a lot of bureaucracy) I opted to have the watch serbuved by my trusted local watch maker for about 25 €. I would have really appreciated a partial refund for the costs of having the watch serviced.”

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Posted 4 years ago

“I have received very little information about the delivery of the item. I paced the order 7 working days ago and it hasn't been delivered yet. I don't mind that it hasn't been delivered I appreciate that the postal service is busy, but the lack of information on when the parcel will arrive is worrying when it is an expensive item. I still don't know when the planned delivery date is”

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Posted 4 years ago

“Sorry to say I haven't received the watch as yet”

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Posted 4 years ago

We are sorry for any delay in you receiving your order. We are operating as normal but due to the current situation with Covid-19 there are some delays with our couriers. Orders may take a couple of days longer than expected to arrive.

Posted 4 years ago

“Unfortunately you have sent me the wrong colour Sekonda Watch. I ordered a Green one with a Green strap. So I am returning it and placing another Order for the Green one with Amazon . Other than that the item is good quality.”

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Posted 5 years ago

“Purchased a watch for a Xmas present for my father ,arrived promptly, only thing was it was a ladies instead of a mans , no time to start sending back and forth so got in touch explained they sent the wrong watch , They replied sorry for any inconvenience ,really ? it was a Xmas present. So sending it back for a full refund . Stevie”

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Posted 5 years ago

“Item has not been received so cannot make a review”

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Posted 5 years ago

GB Watch Shop is rated 4.8 based on 2,117 reviews