GB Watch Shop Reviews

Name: GB Watch Shop
Address: 245 Gallowgate, , Glasgow, Glasgow
Rating: 4.82

4.8 Rating 2,117 Reviews

97 %

of reviewers recommend GB Watch Shop

4.8

Based on 2,117 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

GB Watch Shop 5 star review on 26th February 2025

Daniel Turner

GB Watch Shop 5 star review on 24th September 2024

Yvonne McCann

GB Watch Shop 5 star review on 3rd July 2024

Susie Morris

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good Good Good”

Helpful Report

Posted 2 months ago

You item is going to Singapore and is already in your country. Please review your tracking. This is a very unfair review.

Posted 2 months ago

“Beware - the presentation box was extremely difficult to open and was accidently torn. The watch was not suitable but was unable to return for full refund due to damaged box”

Helpful Report

Posted 2 months ago

Dear Reviewer, Thank you for sharing your experience with us. We are truly sorry to hear about the difficulties you faced with the presentation box however it is something very simple with a little care and attention when opening. We have to check any waych prior to dispatch and we are sure that you would not like to recive a new watch in this condition. It does clearly state in our terms and conditions that any damaged packaging will be deducted from refunds. This would be the same with any large retailer or they would not refend at all. Regards Team GB Best regards, GB Watch Shop Team

Posted 2 months ago

“I'm disappointed by the presentation of the package, it was full of dust, I had to keep it away to not mess up my hands and clothes. Presentation matters, the packaging is part of 'customer care', 'customer service'. The watch is beautiful, but the package should've been handled differently.”

Helpful Report

Posted 7 months ago

Dear Fatima,Thank you so much for taking the time to provide us with your feedback on your experience at GB Watch Shop. We truly appreciate your honesty and are sincerely sorry for any inconvenience caused. We understand how crucial presentation is, and we apologise for the condition in which you received your package. It is disappointing to learn that it was full of dust, requiring you to keep it away to avoid making a mess. We completely agree that the packaging is an integral part of our customer care and service. Please accept our apologies and should you wish to discuss any further please email us on hello@gbwatchshop.com Best regards, GB Watch Shop Team

Posted 7 months ago

“Hello The watch on the website appears beautiful and has an attractive interface, but in reality it is very small and of cheap quality If I knew it was like this for 2 pounds we would have bought it Especially since I was going to give it to my mother, but I am ashamed to give it to her Anyway, I will not shop from your site again”

Helpful Report

Posted 8 months ago

“The watch I received did not look like the photos posted on the website, and it was of inferior quality to similar items purchased directly from Sekonda. Hence I returned the item as it was not as advertised, and politely requested postage costs were not deducted under such circumstances. GB Watch Shop have refused to refund the postage I explicitly asked they not take, and now they have refused to correspond with me further.”

Helpful Report

Posted 1 year ago

Customer returned item saying the didn't like it and that the quality was not as expected. Due to this it is not a faulty item so the customer has to pay the return postage costs.

Posted 1 year ago

“Very bad return policy. I will never purchase from GB again, its better to go with Amazon.”

Helpful Report

Posted 1 year ago

We are unsure what the issue this customer faced is as they have not contacted us or replied to any correspondence we have sent them. Our returns policy is the exact same as amazons (We accept returns within 30 days of purchase) so are unsure what this customer is referring to.

Posted 1 year ago

“The packaging of watch was very bad, chain wrap plastic was torn, it was looks like someone bought it before and use it then returned it and I got that item, very unsatisfied”

Helpful Report

Posted 1 year ago

“Watch not receive as described on online and battery was flat”

Helpful Report

Posted 1 year ago

“Disappointed with this watch for 2 reasons - the large headline description says leather strap- it isnt - but only says leather look in the smaller print - I buy large face watches as I have limited vision - the image on the ad shows a clear to read face- with good definition between the background and the numerals and hands - the actual watch is not easy to read at all ad there is shadowing on the background of the watch face”

Helpful Report

Posted 2 years ago

“Poor overall experience.”

Helpful Report

Posted 2 years ago

“Not the watch I ordered got ripped off sent it back over 30 days ago still not been refunded Do not use”

Helpful Report

Posted 2 years ago

“I’m so disappointed. Waiting many days for the wrong product.”

Helpful Report

Posted 2 years ago

“I have not received the watch yet”

Helpful Report

Posted 2 years ago

“Where's my watch?”

Helpful Report

Posted 2 years ago

“Very disappointed with the quality of the product. No guarantee attached. It looked as though it was second hand”

Helpful Report

Posted 2 years ago

“Horrible bad quality watch, A veeeeery low quality watch , It says it is a chronograph but it is not , the two buttons go back and forward veeeeeery slowly and such a stupid watch I regret buying that watch and a veeeeery bad experience. Not recommended at all !!!”

Helpful Report

Posted 2 years ago

“The box of the watch is broken and the chain lock is defective. I sent a message about it and the reply was not constructive”

Helpful Report

Posted 2 years ago

“Item not received, contacted via email, very rude and unwilling to help. Avoid, scammers”

Helpful Report

Posted 2 years ago

“Sent the wrong watch, had to drive to shop to change watch, they sent a cheaper one which was nothing like the one I ordered, checked the reviews and it seems this is what this company does, wouldn't recommend buying from.them again, I stay 30 mims away from the shop, so took it back instead of returning through post. Stay clear unless u want the wrong item sent out!!”

Helpful Report

Posted 2 years ago

We are sorry that we made a mistake with your order. We are only human after all. I am glad we were able to resolve it for you by exchanging it for the correct item. 99% of our customers would disagree with your comments that this is what we do and we can only assume you have been looking at a different company's reviews.

Posted 2 years ago

“Took over a week to get to me and I payed extra for a 2 day delivery. Poor.”

Helpful Report

Posted 2 years ago

GB Watch Shop is rated 4.8 based on 2,117 reviews