Login
Start Free Trial Are you a business?? Click Here

facetheory Reviews

4.7 Rating 37,385 Reviews
95 %
of reviewers recommend facetheory
Company Reviews Product Reviews
89,772
 Metrics Info
4.7
Based on 37,385 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read facetheory Reviews
Visit Website

Phone:

07961785402

Email:

help@facetheory.com

Location:

20-22 Wenlock Road,
London
London Borough of Hackney
N1 7GU

Write Your review

facetheory 5 star review on 4th January 2025
Lorna Welsh
facetheory 5 star review on 7th October 2024
Rachel Youds
facetheory 5 star review on 20th September 2024
Constantine Ngankam Nanhtcheu
facetheory 4 star review on 19th August 2024
Ibironke Inyang
facetheory 5 star review on 18th July 2024
Linda Tolli
facetheory 5 star review on 19th June 2024
Louise Singleton
facetheory 5 star review on 14th June 2024
Jodie Neary
1913
Anonymous
Anonymous  // 01/01/2019
Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Michelle Quinn
Verified Buyer
“I got face therapy as recommended. Skin just slightly brighter, too early to tell. The retinol doesn’t feel strong enough. The factor 30 is plentiful with only small amounts required”
Helpful Report
(English) - Posted 2 days ago
Hi Michelle, Thank you for sharing your experience with our face therapy and skincare products. We appreciate your feedback and are glad to hear that your skin appears slightly brighter. It's natural that seeing full results may take time, especially when using retinol, as skincare improvements often require patience. Some individuals might observe subtle enhancements in skin brightness and evenness within 1-2 weeks of consistent use. Between 2-6 weeks, gradual improvements in skin texture typically become more noticeable. During this period, temporary side effects like purging (breakouts) or irritation may occur. With continued use over 3-6 months, significant improvements in overall skin smoothness, tone, and clarity are often evident, with wrinkles, blemishes, and dark spots appearing reduced. If you have any further observations or need any recommendations, please don't hesitate to contact our customer service team directly at help@facetheory.com. Thanks Facetheory Team
Posted 1 day ago
Divya Vinod
Verified Buyer
“Hi, I’m currently using the product. It feels good, will see on the long run. Packaging is not user friendly especially for cleanser. It slips and it’s hard to close when your hands are wet. Chances of contamination if leave it open. Pump will be good I guess.”
Helpful Report
(English) - Posted 6 days ago
Hi, Thank you for sharing your initial thoughts on our product! We're glad to hear that it feels good so far, and we appreciate your feedback on the packaging. We understand your concerns about the current design, especially with the cleanser packaging being slippery and difficult to close when wet. This is valuable feedback for us, and we will definitely consider incorporating a pump or improving the design to make it more user-friendly. We appreciate your input and look forward to hearing more about your experience as you continue using the product. If you have any further questions or suggestions, please reach out to our customer service team directly at help@facetheory.com. Thank you again for your feedback!
Posted 2 days ago
Anonym
Verified Buyer
“Die Lieferung und die Verpackung waren top. Die Produkte sind teils teils. Die Seren sind gut, den Toner vertrag ich leider garnicht und bekam Ausschlag und der Lippenstift lässt sich nicht gut auftragen. Die Farbe des Blushes ist super schön, nur leider ist er in der Anwendung unpraktisch, weil aus der Tube immer etwas mehr herauskommt als eigentlich geplant. Tolles Brand mit ein paar Schwierigkeiten.”
Helpful Report
(English) - Posted 3 weeks ago
Hi, Vielen Dank für Ihr ausführliches und ehrliches Feedback zu unseren Produkten. Wir schätzen Ihre Rückmeldung sehr, da sie uns hilft, unsere Produkte und Dienstleistungen kontinuierlich zu verbessern. Es freut uns zu hören, dass Sie mit der Lieferung und Verpackung zufrieden waren. Auch die positive Resonanz zu unseren Seren und der Farbe des Blushes nehmen wir gerne zur Kenntnis. Wir bedauern, dass Sie mit einigen Produkten nicht vollständig zufrieden waren. Ihre Anmerkungen zum Toner, Lippenstift und zur Anwendung des Blushes nehmen wir sehr ernst. Unsere Produktentwicklungsabteilung wird diese Punkte sorgfältig prüfen, um mögliche Verbesserungen vorzunehmen. Ihre Zufriedenheit haben für uns oberste Priorität. Sollten Sie weitere Fragen oder Anliegen haben, zögern Sie bitte nicht, uns zu kontaktieren. Unser Kundenservice-Team steht Ihnen gerne zur Verfügung. Nochmals vielen Dank für Ihr wertvolles Feedback. Wir arbeiten kontinuierlich daran, unsere Produkte zu optimieren und hoffen, Sie auch in Zukunft als zufriedene Kundin begrüßen zu dürfen. Mit freundlichen Grüßen, Facetheory Team
Posted 3 weeks ago
Celine Blaszczyk
Verified Buyer
“Le serum vitamine c ,c’est améliorer.. moins visseuse mais on peut mieux encore....”
Helpful Report
(English) - Posted 3 weeks ago
Bonjour Celine, Nous vous remercions de nous avoir fait part de vos commentaires. Nous accordons une grande importance à tous les commentaires de nos clients, car ils nous aident à évaluer et à améliorer continuellement nos produits et services. Si vous avez besoin d'aide ou de précisions supplémentaires, n'hésitez pas à contacter notre service client. Vous pouvez le contacter par e-mail à l'adresse help@facetheory.com. Facetheory Team
Posted 3 weeks ago
Anonymous
Verified Buyer
“the retinal supreme multi cream 0.2% stains fabric. it stained my pillow at night (applied an hour before sleep) and clothes in the morning so there’s no good time to wear it.”
Helpful Report
(English) - Posted 3 weeks ago
Hi, Thank you for your feedback. The yellow hue in our Retinal Supreme MultiCream comes from retinaldehyde, a key active ingredient; the higher the strength of the retinal, the more yellow the formula. This can cause a temporary yellow tone on the face or potentially transfer to bedding, pillows, or pyjamas. Please see the FAQ section on the product page for more information. Here are some suggestions to minimize the risk of color transfer: - Allow the product to dry completely before going to bed. - Consider applying a moisturizer on top to help seal it in. Some find that using a darker-colored or patterned silk pillowcase can also offer protection against potential stains. Also, waiting 20 to 30 minutes after applying retinol before lying down on your silk pillowcase will allow the product to fully absorb into your skin and reduce the likelihood of any transfer onto the pillowcase. We hope this helps! If you have any further questions or concerns, please do not hesitate to contact us. Thanks Facetheory Team
Posted 3 weeks ago
MARIACRISTINA LUBRANO
Verified Buyer
“I may be reviewing again in 3 months time to see whether there are any visible improvements. Only been using for a week and maybe I chose the wrong percentage of retinol at 0.1. Maybe should have gone a bit higher.”
Helpful Report
(English) - Posted 1 month ago
Hi MARIACRISTINA, Thank you for sharing your experience with our Retinal Supreme MultiCream 0.1% Your approach to skincare is thoughtful, and it's great that you're planning to monitor your progress. Here are some points to consider: Patience is key: Retinol typically takes 3-6 months to show significant visible improvements. One week is too soon to judge its effectiveness, so your plan to review it in 3 months is excellent. Starting percentage: Beginning with 0.1% retinal is actually a wise choice, especially for first-time users. It allows your skin to acclimate and reduces the risk of irritation. Gradual increase: Instead of immediately jumping to a higher percentage, consider using 0.1% consistently for 4-6 weeks and if no irritation occurs, increase frequency before strength. Only move to a higher percentage if you see no results after 3-4 months. Potential side effects: Watch for redness, peeling, or dryness. These are normal but should subside. If they persist, reduce usage frequency. Complementary care: Ensure you use sunscreen daily and moisturise well, as retinol can increase sun sensitivity and dryness. Remember, skincare is a journey. Your cautious approach is commendable, and it's often better to start low and slow with active ingredients like retinol. Keep observing your skin's response, and don't hesitate to contact our customer service team if you have any further questions. Thank you again for your feedback. Facetheory Team
Posted 3 weeks ago
Thomas Hogg
Verified Buyer
“Didn’t receive my products”
Helpful Report
(English) - Posted 1 month ago
Hi Thomas, Thank you for your feedback, and we are sorry to hear that you did not receive your order. We can see that it has been delivered to a pickup point, but we understand that, in this instance, it is somewhat further away from your home address and that it is a significant inconvenience to undertake this journey. Our customer service team is already sealing with your request, please respond to their email if you have further questions. Again, many apologies for the inconvenience this has caused. Thanks Facetheory Team
Posted 3 weeks ago
Fernanda Gumz
Verified Buyer
“I have been a Face Theory client since 2020 and recently noticed the change in the packaging. While I understand that the new design is more hygienic, I find it harder to store and use compared to the previous one. Additionally, I wanted to share my experience with the product itself. Unfortunately, I haven’t seen much improvement in my skin. I still experience breakouts, and my skin has not shown significant changes since starting this routine. In the past, I used to see noticeable results within a week or so. I would appreciate any insights or recommendations you may have. Thank you for your time!”
Helpful Report
(English) - Posted 1 month ago
Hi Fernanda, Thank you for your feedback on our recent packaging change and your experience with our products. We appreciate your loyalty since 2020 and take your concerns seriously. We understand the storage challenges you're experiencing. While the new design offers improved hygiene and product preservation, we're continuously working to enhance user experience. We'll take your feedback into account for future improvements. We're sorry to hear that you haven't seen the desired improvements. Skin concerns can be complex, and results may vary. We'd like to help you achieve better results. Please reach out to our customer service team at help@facetheory.com with details about your skin type and concerns. We can then provide tailored recommendations or suggest alternative products that might be more effective for you. Your satisfaction is our priority, and we're committed to helping you achieve your skincare goals. Thank you for your continued support and feedback. Thanks Facetheory Team
Posted 3 weeks ago
Nans LOIGNE
Verified Buyer
“Nouveaux produits achetés dans le cadre d'une acné hormonale et dûe au stress, les précédentes gammes marchaient mieux avec un résultat visible. Cette nouvelle gamme ne semble malheureusement pas à la hauteur, malgré le suivi de la routine, des indications et des retours clients. L'effet est à peine perceptible là où un masque seul d'un autre marque apaisé et limite durablement. Il est dommage de ne pas avoir de résultats probants comme cela éte le cas avec la gamme précédente. Pour le prix, nous réfléchirons maintenant à deux fois avant d'investir de nouveau. Dommage.”
Helpful Report
(English) - Posted 1 month ago
Bonjour, Merci pour votre retour. Je suis désolé que le produit n'ait pas répondu à vos attentes. Notre politique de retour vous permet d'essayer Facetheory en toute tranquillité. Si, pour une raison quelconque, vous n'êtes pas entièrement satisfait d'un achat Facetheory et que vous ne constatez aucune amélioration visible de votre peau dans les 365 jours, envoyez-nous simplement un e-mail à help@facetheory.com pour un échange ou un remboursement gratuit. Merci Facetheory Team
Posted 3 weeks ago
Christina Flowerdew
Verified Buyer
“I’m happy with the product I bought but I didn’t get the free gift which I chose given that I purchased more than £30 as stipulated. Please send.”
Helpful Report
(English) - Posted 1 month ago
Anonymous
Verified Buyer
“I love the product but the metal packaging is absolutely terrible. Especially when you start to run out, I scratched my hand trying to get the remaining product out of the last one I had. The glass jars were much better”
Helpful Report
(English) - Posted 1 month ago
Anonyme
Verified Buyer
“J'ai trouvé que la crème pénétrait difficilement... plaques blanches sur le visage. Le serum hydratant est plutôt pas mal. Juste une odeur pas spécial agréable”
Helpful Report
(English) - Posted 1 month ago
Anonym
Verified Buyer
“Leider reagiert meine Haut allergisch auf die Produkte.”
Helpful Report
(English) - Posted 1 month ago
Hallo, Vielen Dank für Ihr Feedback. Wir entschuldigen uns aufrichtig für Ihre Reaktion. Mehrere Faktoren können zu erhöhter Empfindlichkeit oder Reizung beitragen. Es könnte ein Inhaltsstoff in der Formel sein, gegen den Sie allergisch sind, oder vielleicht ein Wirkstoff, der zu stark für Ihre Haut ist. Darüber hinaus können auch andere gleichzeitig verwendete Produkte oder Umweltfaktoren eine Rolle spielen. Wenn Sie mit einem Kauf von Facetheory nicht ganz zufrieden sind und innerhalb von 365 Tagen keine sichtbare Verbesserung Ihrer Haut feststellen, senden Sie uns einfach eine E-Mail an help@facetheory.com, um einen kostenlosen Umtausch oder eine Rückerstattung zu erhalten. MfG, Facetheory Team
Posted 1 month ago
Sheila Officer
Verified Buyer
“I've just started using your products. I noticed a little stinging, but no red rash or side effects yet.”
Helpful Report
(English) - Posted 1 month ago
Hi Sheila, Thank you for your feedback. Some stinging or tingling sensation when using ClariCleanse AHA & BHA Exfoliating Cleanser can be normal, especially if you're new to using exfoliating acids. This cleanser contains glycolic, salicylic, and lactic acids, which are active ingredients that can cause a mild inflammatory reaction on the skin. As you continue to use the product, the tingling sensation should decrease over time as your skin's barrier function improves. If you have sensitive or redness-prone skin, pay extra attention to how your skin reacts and consider using the product less frequently or switching to a gentler formulation if needed. If you have any further questions, don't hesitate to get in touch with our customer service team at help@facetheory.com directly. Thanks Facetheory Team
Posted 1 month ago
Anonymous
Verified Buyer
“Love this cleanser and have been using for a while but I really don’t like the new packaging at all. It looks horrible and it’s hard to get every thing out when running low, also keep getting bits of the inside of the packaging coming out with the cleanser. If they don’t change back to the jars they used to have I won’t be continuing to buy”
Helpful Report
(English) - Posted 1 month ago
Doris Höbart
Verified Buyer
“Die Produkte sind hervorragend. Die Liegerzeiten zu lange. Die neue Verpackung und die Cremen in Tuben sind furchtbar - unterschiedliche Cremen sind so gut wie nicht zu unterscheiden. Schrift und Farbe zu 98 % identisch. Das macht es wenig benutzerfreundlich.”
Helpful Report
(English) - Posted 1 month ago
Anonymous
Verified Buyer
“I’ve been using facetheory products for years and love the products I use. However, they’ve recently changed the packaging and it is awful! I’m not sure why they were changed but it makes getting the product out really difficult, the getting in to the product hard as it’s a metal thing to try and pierce yourself, of which I’ve nearly stabbed myself doing so, and I feel it’s going to be a lot of product wastage. Luckily I’ve still got old tubs for them to be decanted in to, but there is still going to be a lot of wastage!”
Helpful Report
(English) - Posted 1 month ago
Judit Dobrai
Verified Buyer
“I like the toners and the serums. Not so much the moisturisers. They are sticky and I don’t feel my skin is hydrated enough after using them.”
Helpful Report
(English) - Posted 1 month ago
Allison Murillo
Verified Buyer
“I have loved your products for over 2 years, but I must say your packaging changes are not as effective as they once were. I always depended on the color scheme to identify which product I used when. Also, the new creams don’t have the same aroma as they did. I enjoyed the old aromas and now with the night creams all in white, it is hard to tell which cream is which.”
Helpful Report
(English) - Posted 2 months ago
Anónimo
Verified Buyer
“Antes del rebranding me gustaba mucho. Ahora parece que hay que utilizar más producto.”
Helpful Report
(English) - Posted 2 months ago
facetheory is rated 4.7 based on 37,385 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request