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facetheory Reviews

4.7 Rating 37,586 Reviews

95 %

of reviewers recommend facetheory

Company Reviews

Product Reviews

4.7

Based on 37,586 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

07961785402

Email:

help@facetheory.com

Location:

20-22 Wenlock Road,
London
London Borough of Hackney
N1 7GU

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facetheory 5 star review on 4th January 2025

facetheory 5 star review on 7th October 2024

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facetheory 4 star review on 19th August 2024

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facetheory 5 star review on 19th June 2024

facetheory 5 star review on 14th June 2024

1913

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just bought the retinol 0.2% and seeing a difference already. I think your products are very good and would definitely continue to buy other items too.”

Helpful Report

(English) - Posted 1 month ago

“Peptide night cream - even after just a few nights of using can defo see the difference, plumper smoother and more radiant. It does take a bit of rubbing in and unfortunately caused a few little blemishes around my nose so just try and avoid this area now. I also use the Bakouchiol day cream which is amazing so I’m excited to see results after a couple of months continuous use.”

Helpful Report

(English) - Posted 1 month ago

“Très bons produits”

Helpful Report

(English) - Posted 1 month ago

“The products are good however I completed the skincare quiz and ordered recommended products and I feel that the products are making my already oily skin very greasy and congested”

Helpful Report

(English) - Posted 1 month ago

Hi, Thank you so much for sharing your feedback and for taking the time to complete our skincare quiz! We’re glad to hear that you find the products good, but we’re sorry to learn that you’re experiencing increased oiliness and congestion. Based on your experience, it’s possible that the combination of products you’re using may contain several different AHAs and BHAs. While these ingredients can be fantastic for exfoliation and improving skin texture, using too many at once can sometimes disrupt your skin’s natural balance. This can actually cause your skin to feel dry underneath, prompting it to produce even more oil to compensate. We recommend reviewing your routine and possibly reducing the frequency of exfoliating products or alternating them to see if your skin improves. Thank you again for your honest review. Your skin’s health is our top priority! If you have any questions or would like personalised recommendations, please don’t hesitate to reach out. Thanks Facetheory Team

Posted 1 month ago

“Commande passée le 11 avril et toujours rien reçu le 5 mai .... Plus jamais ! Sonia”

Helpful Report

(English) - Posted 1 month ago

Bonjour Sonia, Merci pour votre retour et nous sommes sincèrement désolés de votre expérience. Nous avons vérifié votre commande et nos archives indiquent qu'elle a été marquée comme livrée. Cependant, nous comprenons qu'il puisse y avoir des retards, notamment en raison des procédures d'importation et de dédouanement, qui sont malheureusement indépendantes de notre volonté. Si vous avez besoin d'aide, veuillez contacter notre service client par e-mail à l'adresse help@facetheory.com. Merci de votre patience et de votre compréhension. Facetheory Team

Posted 1 month ago

“Not sure. Goes on smoothly but how it benefits the skin? Jury is still out.”

Helpful Report

(English) - Posted 1 month ago

Hi Veronica, Thank you for sharing your feedback! We’re glad to hear you find the texture smooth and easy to apply. Our Glow C Eye Cream, Glow-C Daily Moisturiser SPF 30, and Glow-C Vitamin C Cream Cleanser are all formulated with vitamin C and hydrating ingredients to help brighten, protect, and nourish your skin over time. Benefits like improved radiance, hydration, and a more even skin tone can often become more noticeable with consistent use. If you have any questions about how to get the best results or would like tips for your routine, we’re here to help! Thanks Facetheory Team

Posted 1 month ago

“I like all the products I’ve tried”

Helpful Report

(English) - Posted 1 month ago

“Reasonably priced, excellent quality face rejuvenation.”

Helpful Report

(English) - Posted 1 month ago

“Easy to order and fast postage.”

Helpful Report

(English) - Posted 1 month ago

“ampia scelta di prodotti vegani, di qualità e con un prezzo adeguato.”

Helpful Report

(English) - Posted 1 month ago

“Great product, speedy delivery. Will order again!”

Helpful Report

(English) - Posted 1 month ago

“Ich habe mich nach längerer Werbung über Instagram überzeugen lassen und bin sehr zufrieden mit den Produkten. Der Versand lief auch problemlos und ich werde sehr wahrscheinlich dabei bleiben. Einziges Kriterium: ich wollte bereits zusätzliche Produkte bestellen, die leider ständig ausverkauft waren.”

Helpful Report

(English) - Posted 1 month ago

“I have been using this brand for almost 4 years. I never felt so comfortable with my skin. My skin went clear and smooth.”

Helpful Report

(English) - Posted 1 month ago

“Je n’ai jamais reçus mon produit”

Helpful Report

(English) - Posted 1 month ago

Bonjour, Merci d’avoir pris le temps de partager votre expérience. Nous sommes désolés d’apprendre que vous n’avez pas reçu votre produit. Nous pouvons voir que vous avez déjà pris contact avec notre service client, et soyez assurée que nous faisons tout notre possible pour résoudre cette situation au plus vite. N’hésitez pas à revenir vers nous si vous avez d’autres questions ou besoins d’assistance supplémentaire. Nous restons à votre écoute et espérons pouvoir vous satisfaire pleinement très prochainement. Cordialement, Facetheory Team

Posted 1 month ago

“Bonjour à ce jour je n’ai jamais reçu mon produit !!! Très très déçu commande 174 56 33 sérum à la vitamine c 20% très mauvaise gestion aucune communication de votre part merci de faire le nécessaire ou envoie ou remboursement merci Philippe Bardon”

Helpful Report

(English) - Posted 1 month ago

Bonjour Monsieur Bardon, Nous vous présentons toutes nos excuses pour ce retard et le manque de communication. Après vérification, votre colis est toujours en cours d’acheminement dans le système postal français. Il semble qu’il y ait actuellement des retards au niveau du traitement des colis par la douane française, ce qui impacte la livraison de nombreux envois. Nous suivons la situation de près et restons en contact avec les services postaux afin d’accélérer la livraison. Nous vous tiendrons informé dès que nous aurons une mise à jour ou une solution à vous proposer. Merci de votre patience et de votre compréhension. Si vous préférez un remboursement ou un nouvel envoi, merci de nous le confirmer. Bien cordialement, Facetheory Team

Posted 1 month ago

“Love these products - have just re-bought after not being able to afford them whilst on maternity leave. They absorb so easily and feel/look great. When I asked my partner what he thought, he said "Wow, is that what cream can do?!"... not sure if I should take that as a compliment or not but it's testament to quality.”

Helpful Report

(English) - Posted 1 month ago

“Nice products but horrible packaging and the new ones are even worst.”

Helpful Report

(English) - Posted 1 month ago

“Love itttt”

Helpful Report

(English) - Posted 1 month ago

“Very good quality product, great service.”

Helpful Report

(English) - Posted 1 month ago

“Facetheory are my 'go to' products for my face. I spend a lot of time outdoors, and these products keep my skin healthy and looking good. My products arrived really quickly and the packaging is great too.”

Helpful Report

(English) - Posted 1 month ago

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facetheory is rated 4.7 based on 37,586 reviews