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facetheory Reviews

4.7 Rating 37,550 Reviews

95 %

of reviewers recommend facetheory

Company Reviews

Product Reviews

4.7

Based on 37,550 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

07961785402

Email:

help@facetheory.com

Location:

20-22 Wenlock Road,
London
London Borough of Hackney
N1 7GU

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facetheory 5 star review on 4th January 2025

facetheory 5 star review on 7th October 2024

facetheory 5 star review on 20th September 2024

facetheory 4 star review on 19th August 2024

facetheory 5 star review on 18th July 2024

facetheory 5 star review on 19th June 2024

facetheory 5 star review on 14th June 2024

1913

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love packaging made of glass and metal that can be fully recycled. Products are great, effective and with the right consistence.”

Helpful Report

(English) - Posted 1 month ago

“I bought some new products recently as my skin is changing as I get older. Unfortunately my skin reacted really badly with at least one of these products after just 1 application, and brought my face out in tiny blisters which were incredibly sore, red and itchy. I was really disappointed and concerned as it was so painful and looked terrible, and after having tried different Facetheory products in the past I thought it would be fine. The customer service was great though, they processed a full refund for me and gave advice on how to treat the blisters and soreness and thankfully within about 5 days they had all calmed down.”

Helpful Report

(English) - Posted 1 month ago

“First time I have used these products and I am very happy with them. The SPF is great, works well, lightweight and doesn’t irritate my skin.”

Helpful Report

(English) - Posted 1 month ago

“Face theory is one of the best skincare brands on the market at such a good price point. I've been using face theory for a few years now and it's given me such good results, I always go back to them. I would rate the niacinamide (20%) and the tranexamic acid (5%) is excellent... They actually work, and really good value from money.”

Helpful Report

(English) - Posted 1 month ago

“Laiminga oda. Puikus aptarnavimas.”

Helpful Report

(English) - Posted 1 month ago

“I’m really enjoying the eye balm.”

Helpful Report

(English) - Posted 1 month ago

“Beautiful texture, have seen a notable difference in my skin since using the night products. Once I’ve finished my (other branded) day products I’m going to look at Face Theory. Love the type of packaging too, takes up less space, and more hygienic than a pot!”

Helpful Report

(English) - Posted 1 month ago

“My favorite new product line.finally found my favorite skin care I have some eczema happens on sides of nose when seasons change anything touches it burns like fire makes worse.Your stuff makes it better. won’t switch now I’ve worked for Lancome and Chanel’s good product but they’re full of chemicals Thank you for making a cruelty, free products not full of chemicals. You guys are the best. Thanks.”

Helpful Report

(English) - Posted 1 month ago

“I love the packaging and the fact it comes sealed and is more environmentally friendly. I live in NYC where it is currently 40 degrees so the cream wasn't rich enough as I have dry skin but otherwise very nice and to be honest I have only used it twice. I think it will be perfect as it gets warmer.”

Helpful Report

(English) - Posted 1 month ago

“I love finding facetheory. It hands down is the best thing I ever found, I was using a more expensive brand (medik8) and when it came to stocking back up I thought I would try this. My skin is glowing, my hormonal acne and brake outs are non existent. THANK YOU FACETHEORY.”

Helpful Report

(English) - Posted 1 month ago

“I really like the product. It doesn't feel greasy but has some spf protection.”

Helpful Report

(English) - Posted 1 month ago

“Très décue du produit, trop collant, texture que je n'apprécie pas même en utilisant peu de produit. Inutilisable pour ma part. Dommage vu le le prix. Je ne commanderai pas à nouveau. Sinon produit livré très rapidement. Rien à dire à ce niveau”

Helpful Report

(English) - Posted 1 month ago

“Worked after a week and don't even need to use anything else. Best on the market”

Helpful Report

(English) - Posted 1 month ago

“I'd been using serum and moisturiser and added face oil when buying from Facetheory. My skin is finally not dry. I don't know if it's the oil or a combination of all three. For years I had oily skin with acne and the menopause has given me dry skin. So I'm happy with the results.”

Helpful Report

(English) - Posted 1 month ago

“Les seuls produits qui fonctionne à merveille ! C'est la 1 ère fois que je vois une réel action sur ma peau ...j'achète pas du rêve , les produits ont vraiment la composition vendue vu l'amélioration de ma peau ! Et j'en ai essayé des marques ,même de très grandes marques avec aucun résultat ! Merci et continuez !”

Helpful Report

(English) - Posted 1 month ago

“Als sehr hautverträgliche Naturkosmetikprodukte liebe ich es, jeden Morgen und Abend mein Gesicht zu reinigen, mit Toner auszugleichen und zu pflegen. Mein Teint ist strahlend geworden.”

Helpful Report

(English) - Posted 1 month ago

“Good products, fast delivery, no problem”

Helpful Report

(English) - Posted 1 month ago

“Siendo una mujer de 60+ años ha sido un poco atrevido comprar Facetheory, aun bastante desconocido en España. Me convenció el “no fuss” de sus formulas, ética, etc. Cosas que no me gustan: los tapones de rosca, (blancas y finas) que no enroscan bien una vez abierto. También tuve problemas con el tubo de crema de ojos. Al abrirlo salió con presión bastante cantidad. De hecho estrene la marca usando la crema de ojos durante 2 dias para toda la cara y cuello. En resumen, me gusta la calidad de la cremas, aunque es pronto para juzgar.”

Helpful Report

(English) - Posted 1 month ago

Hola Angela, ¡Gracias por compartir tu detallada reseña de los productos Facetheory! Valoramos mucho los comentarios de nuestros clientes, especialmente cuando destacan áreas de mejora junto con experiencias positivas. Aquí tienes una respuesta a tus puntos: Nos complace que hayas elegido Facetheory y agradecemos tu reconocimiento por nuestras fórmulas éticas y sencillas. Nos alegra saber que disfrutas de la calidad de nuestras cremas, aunque aún es pronto para evaluar todos sus beneficios. En cuanto al embalaje, entendemos lo frustrante que pueden ser problemas como los tapones de rosca y la dosificación del producto. Tus comentarios sobre el tubo de crema para ojos son especialmente valiosos, ya que siempre buscamos maneras de mejorar la funcionalidad y la experiencia del usuario. Facetheory está comprometido con prácticas sostenibles, lo que incluye la transición a materiales reciclables como tubos de aluminio, pero reconocemos que esta transición puede presentar algunos desafíos. Compartiremos tus comentarios con nuestro equipo para asegurarnos de perfeccionar estos aspectos. Gracias de nuevo por tu atenta reseña. Esperamos que siga disfrutando de nuestra gama de productos. Si tiene algún problema, no dude en contactar con nuestro equipo de atención al cliente. ¡Su satisfacción es nuestra prioridad! Facetheory Team

Posted 1 month ago

“I’m very pleased with my product although I much preferred the previous jar that was used as there isn’t the same amount as in the jar.”

Helpful Report

(English) - Posted 1 month ago

“Amazing product and fast shipping. So far have tried the oil free gel cream and glow C moisturizer and my sensitive acne probe skin just loves both of them. Goes beautifully and absorbs well. The oil free gel cream is actually very hydrating to my surprise and kept my skin supple the whole day without drying. Can’t be happier with the experience so far!”

Helpful Report

(English) - Posted 1 month ago

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facetheory is rated 4.7 based on 37,550 reviews