facetheory Reviews

Name: facetheory
Address: 20-22 Wenlock Road, London, London Borough of Hackney
Rating: 4.71

4.7 Rating 37,385 Reviews

95 %

of reviewers recommend facetheory

4.7

Based on 37,385 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

07961785402

Email:

help@facetheory.com

Location:

20-22 Wenlock Road,
London
London Borough of Hackney
N1 7GU

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facetheory 5 star review on 4th January 2025

Lorna Welsh

facetheory 5 star review on 7th October 2024

Rachel Youds

facetheory 5 star review on 20th September 2024

Constantine Ngankam Nanhtcheu

facetheory 4 star review on 19th August 2024

1913

Anonymous

Anonymous // 01/01/2019

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“Falsche Firma!!! Ich habe meine Produkt bezahlt abert nicht bekommen!!! Niemand meldet über E-Mail nur Automatisch antworten!!! Nie wieder dies Firma!!!!! Ich gehe in Polizei!!!!”

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(English) - Posted 6 days ago

Hallo Szilvia, Vielen Dank für Ihr Feedback. Wir entschuldigen uns für die Verzögerung beim Erhalt Ihrer Bestellung. Verzögerungen können aufgrund von Faktoren wie Problemen mit dem Transportunternehmen (z. B. Streiks), Logistikproblemen, schlechtem Wetter oder anderen Umständen auftreten, die außerhalb unserer Kontrolle liegen. Wir haben Ihre Interaktionen mit unserem Kundensupportteam überprüft und festgestellt, dass jede Ihrer E-Mails umgehend beantwortet wurde und Sie auch auf diese Nachrichten geantwortet haben. Unseren Aufzeichnungen zufolge wurde Ihre Bestellung als geliefert markiert, und Sie haben den Erhalt bestätigt. Darüber hinaus haben Sie eine vollständige Rückerstattung erhalten. MfG Facetheory Team

Posted 2 days ago

“Hi, I’m currently using the product. It feels good, will see on the long run. Packaging is not user friendly especially for cleanser. It slips and it’s hard to close when your hands are wet. Chances of contamination if leave it open. Pump will be good I guess.”

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(English) - Posted 6 days ago

Hi, Thank you for sharing your initial thoughts on our product! We're glad to hear that it feels good so far, and we appreciate your feedback on the packaging. We understand your concerns about the current design, especially with the cleanser packaging being slippery and difficult to close when wet. This is valuable feedback for us, and we will definitely consider incorporating a pump or improving the design to make it more user-friendly. We appreciate your input and look forward to hearing more about your experience as you continue using the product. If you have any further questions or suggestions, please reach out to our customer service team directly at help@facetheory.com. Thank you again for your feedback!

Posted 2 days ago

“Love all the products I’ve tried. They are always high quality, delivered on time. Excellent value for money and all packages are recyclable.”

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(English) - Posted 1 week ago

“My order was posted promptly, but Evri lost it as usual without any useful explanation or solution. I then contacted Facetheory directly and was sent another parcel which I received within 2 days. Thank you”

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(English) - Posted 1 week ago

“Die Creme zieht schnell ein angenehmes Gefühl auf der Haut”

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(English) - Posted 1 week ago

“Really outstanding customer service. Had an issue with a product I received and the couldn't have given me a better resolution to the issue. Have been using for a few years and particularly like the pro niacinamide 20% which is a lot cheaper than other brands of the same strength.”

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(English) - Posted 1 week ago

“Great products, make my skin look amazing. I definitely preferred the previous packaging though😭”

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(English) - Posted 1 week ago

“I purchased the retinal and it arrived quickly and well packaged have been using it for a few weeks and like the product and happy with the results Would purchase further products from this brand”

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(English) - Posted 1 week ago

“It’s amazing I love how lightweight it is”

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(English) - Posted 1 week ago

“I bought the day cream spf 30 , the radiance oil and a night cream. I am pleased with them all skin feels happier.”

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(English) - Posted 1 week ago

“La spedizione è arrivata in tempi ragionevoli e i prodotti cono ottimi.”

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(English) - Posted 1 week ago

“Love natural cosmetics”

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(English) - Posted 1 week ago

“Pas encore testé”

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(English) - Posted 1 week ago

“Excellent. Helps redness and rosacea but also improves skin texture overall. Made it part of my daily routine.”

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