facetheory Reviews

Name: facetheory
Address: 20-22 Wenlock Road, London, London Borough of Hackney
Rating: 4.70

4.7 Rating 37,557 Reviews

95 %

of reviewers recommend facetheory

4.7

Based on 37,557 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

07961785402

Email:

help@facetheory.com

Location:

20-22 Wenlock Road,
London
London Borough of Hackney
N1 7GU

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facetheory 5 star review on 4th January 2025

1913

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

Would you recommend our products to your friends?

“Los productos funcionan perfectamente para lo indicado con el uso regular. Los precios son razonables. En general buena relación de calidad y precio. Nunca he tenido problemas con el envío, el tiempo de entrega ha sido normal, productos bien empaquetados.”

Helpful Report

(English) - Posted 1 week ago

Would you recommend our products to your friends?

“I have a form of stress related facial skin redness that started about two years ago when I suffered a bereavement. Facetheiry Porebright Tefining serum keeps it away effectively.”

Helpful Report

(English) - Posted 2 weeks ago

Would you recommend our products to your friends?

“Serum a la vitamine très concentré”

Helpful Report

(English) - Posted 2 weeks ago

Would you recommend our products to your friends?

“I absolutely love these products and am amazed with the results!”

Helpful Report

(English) - Posted 2 weeks ago

Would you recommend our products to your friends?

“I love this product! I can tell a difference in my skin tone if I stop using it! Facetheory, thank you for making this product!”

Helpful Report

(English) - Posted 2 weeks ago

Would you recommend our products to your friends?

“One of the best moisturisers I’ve ever used! The quality of this product is outstanding—it leaves my skin feeling amazing and never causes any irritation. My skin feels noticeably healthier, and I have no plans to switch to anything else. This is a product for life! I would absolutely recommend it; it does exactly what it promises”

Helpful Report

(English) - Posted 2 weeks ago

Would you recommend our products to your friends?

“I love their products but I really don't like the recent packaging changes. I wear glasses and previously you could tell what the products were by the colour of the labels. Now everything looks the same and I need to take my glasses on and off to find the product I need. Even if just the writing was a different colour this would make my life easier.”

Helpful Report

(English) - Posted 2 weeks ago

“I am very please with the product and I chose to use facetheory for the last 3 years.”

Helpful Report

(English) - Posted 2 weeks ago

Would you recommend our products to your friends?

“Very good quality ingredients, their formulas feel very nice on the skin and give good results. I found the prices very reasonable and I appreciate that its made in the UK. The cherry on top is the minimum plastic used in the packaging!”

Helpful Report

(English) - Posted 2 weeks ago

Would you recommend our products to your friends?

“Sehr gutes Produkt ich bin begeistert. Ebenso für den gesamten Service. Vielen Dank.”

Helpful Report

(English) - Posted 2 weeks ago

Would you recommend our products to your friends?

“Prodotti validi, sicuri, per me promossi. Li prendo sempre profumati, anche l' aromaterapia vuole la sua parte ;)!”

Helpful Report

(English) - Posted 2 weeks ago

Would you recommend our products to your friends?

“Sehr gute Cremequalität. Zieht schnell ein, die Haut ist weich und zart.”

Helpful Report

(English) - Posted 2 weeks ago

Would you recommend our products to your friends?

“Le démaquillant n'enlève même pas le mascara classique.”

Helpful Report

(English) - Posted 2 weeks ago

Would you recommend our products to your friends?

“Produits avec des résultats impressionnants et des concentrations d’actifs inégalées sur le marché surtout avec ces prix très avantageux. Livraison parfaite. Suis fan”

Helpful Report

(English) - Posted 2 weeks ago

Would you recommend our products to your friends?

“Für meine Haut genau das Richtige. Danke!”

Helpful Report

(English) - Posted 3 weeks ago

Would you recommend our products to your friends?

“I have been using facetheory for 2 years and am pleased with all the products I use in the range”

Helpful Report

(English) - Posted 3 weeks ago

Would you recommend our products to your friends?

“Have used Facetheory products for a long time and wouldn't use anything else.”

Helpful Report

(English) - Posted 3 weeks ago

“I really can't review the product I just purchased because obviously I would need a bit more time; but as far as Facetheory's customer service goes, I have absolutely no complaints. They immediately answered on live chat a question I had before purchasing regarding retinal strength and several days after purchasing, I sent an e-mail regarding the delivery date which was very promptly and kindly answered. So far, so good.”

Helpful Report

(English) - Posted 3 weeks ago

Would you recommend our products to your friends?

“The Glow-C Daily Moisturiser SPF 30 is absorbs quickly into your skin, even though it has a thick and creamy consistency.”

Helpful Report

(English) - Posted 3 weeks ago

“Love the product - HATE THE NEW STUPID PACKAGING. It is difficult to screw the lid on and off, there is waste because it flys out and end up getting too much out. It looks ugly and has to be put in a put as can’t stand upright on a shelf. Can’t use all the product as once you get to the second half of the tube you start getting bits of the inside of the tube mixed in with the cleanser. I never leave reviews but I do not understand why you got rid of the glass jars. I’d even pay more to have the jars back. Please sort it out!!! Also noticed you have deleted comments from your instagram that say the same thing, act on the feedback !!!”

Helpful Report

(English) - Posted 3 weeks ago

Hi, Thank you so much for taking the time to share your honest feedback. We’re thrilled to hear you love the product itself, but we’re truly sorry to hear that the new packaging has caused frustration. Your experience with the lid, product dispensing, and packaging design is important to us, and we completely understand how these issues can impact your enjoyment. We want you to know that your concerns about the packaging have been heard loud and clear. The decision to move away from glass jars was made with sustainability and safety in mind, but it’s clear that the current design isn’t meeting everyone’s needs. We’re actively reviewing all customer feedback-including yours-to explore improvements and potential alternatives that balance functionality, aesthetics, and environmental responsibility. Regarding the Instagram comments, we appreciate you bringing this to our attention. We strive to maintain an open and respectful dialogue with our community and will ensure all voices are acknowledged and considered moving forward. Please feel free to reach out directly at help@facetheory.com if you’d like to share more details or if there’s anything else we can do to assist you. Your satisfaction is very important to us, and we hope to regain your confidence with future updates. Thank you again for your valuable input and for being a loyal customer. Facetheory Team

Posted 3 weeks ago

facetheory is rated 4.7 based on 37,557 reviews