Login

Start Free Trial Are you a business?? Click Here

facetheory Reviews

4.7 Rating 37,589 Reviews

95 %

of reviewers recommend facetheory

Company Reviews

Product Reviews

4.7

Based on 37,589 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

07961785402

Email:

help@facetheory.com

Location:

20-22 Wenlock Road,
London
London Borough of Hackney
N1 7GU

Write Your review

Tell us how facetheory made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

media upload photo icon

media upload video icon

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

facetheory 5 star review on 4th January 2025

facetheory 5 star review on 7th October 2024

facetheory 5 star review on 20th September 2024

facetheory 4 star review on 19th August 2024

facetheory 5 star review on 18th July 2024

facetheory 5 star review on 19th June 2024

facetheory 5 star review on 14th June 2024

1913

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m honestly not sure what to think of this. The serum is very heavy and very oily. I have oily skin so I will not be able to use under my makeup and because I use a retinoid, I won’t be able to use at night. I had high hopes because of the small amount of ingredients but I won’t be able to use this and I’m not sure what to do with it.”

Helpful Report

(English) - Posted 1 week ago

Hi, Thank you for sharing your experience with our Glow-C Vitamin C 30% Serum. We appreciate your honest feedback and are sorry to hear the texture did not suit your skin type. While this serum is formulated with a high concentration of stable vitamin C and minimal ingredients to target brightness and hyperpigmentation, we understand that the rich, oil-based texture can feel heavy for those with oily skin—especially under makeup or when combined with other active treatments like retinoids. If you’re finding it too heavy, you might consider using a lower concentration vitamin C serum or a water-based, oil-free formula, which can be more comfortable for oily or acne-prone skin. Our 20% version could be a better fit if you decide to try vitamin C again in the future. If you’re unable to use the product, please reach out to our customer care team—we’d be happy to discuss options or help you find a product better suited to your skin’s needs. Thank you again for your feedback; it helps us improve and guide others in finding the right skincare solutions. Thanks Facetheory Team

Posted 6 days ago

Would you recommend our products to your friends?

“I’ve always had oily skin and suffered with hormonal breakouts. I’ve tried many different brands and never found a regime that works. I tried Face theory because of the good reviews and affordability. I’ve been very pleasantly surprised. I will keep using and try more products. Especially when they are on offer.”

Helpful Report

(English) - Posted 1 week ago

Would you recommend our products to your friends?

“Loving the moisturiser so far and the serum. Day moisturiser has a lovely smell and leaves my skin soft and hydrated. Night cream feels rich and smooth. I have been using this while on holiday and has definitely stopped my skin from drying out. X”

Helpful Report

(English) - Posted 1 week ago

Would you recommend our products to your friends?

“I was given my first bottle of peptide serum but my skin loves it so much I am now in my third. My skin is noticeably softer”

Helpful Report

(English) - Posted 1 week ago

Would you recommend our products to your friends?

“Je recommande vraiment je suis satisfaite de leurs produit. J’ai une peau très sensible et le produit correspond vraiment à ce que j’attendais. Je recommanderais bientôt”

Helpful Report

(English) - Posted 1 week ago

Would you recommend our products to your friends?

“I love this product - it leaves my skin feeling great. However the smell has changed since I last bought it and there’s a distinct smell of TCP(?!). Not sure I like the smell enough to buy it again”

Helpful Report

(English) - Posted 1 week ago

Hi Kirstie, Thank you for your feedback on the Polypep Complex Collagen-Boosting Serum. We're glad to hear that you love how it leaves your skin feeling! We appreciate you letting us know about the change in the scent and your concerns about the TCP-like smell. We take all sensory experiences seriously and will pass this on to our product team for review. Your input helps us improve, and we hope to restore your confidence in the product for future purchases. If you have any further questions or need assistance, please feel free to reach out. Thanks Facetheory Team

Posted 6 days ago

Would you recommend our products to your friends?

“Great products,using them already for years and always a Super satisfied customer ❤️”

Helpful Report

(English) - Posted 1 week ago

Would you recommend our products to your friends?

“I ordered the Grapefruit moisturiser and I'm not disappointed! Smell is amazing and it leaves my skin feeling lovely, soft and hydrated. Just ordered the eye cream, looking forward to trying that too!”

Helpful Report

(English) - Posted 1 week ago

Would you recommend our products to your friends?

“Globalement les produits sont bons notamment les nettoyants Juste un bémol pour le sérum n20 très cher et pour le moment je ne vois pas de différence”

Helpful Report

(English) - Posted 1 week ago

Would you recommend our products to your friends?

“Ho avuto il piacere di scoprire i prodotti di questo brand anni fa e mi sono innamorata!!!!”

Helpful Report

(English) - Posted 1 week ago

Would you recommend our products to your friends?

“Feels lovely and works wonders for my skin type, so glad I found it 😁👍🏼 10/10”

Helpful Report

(English) - Posted 1 week ago

Would you recommend our products to your friends?

“Good product. Quick delivery”

Helpful Report

(English) - Posted 1 week ago

Would you recommend our products to your friends?

“I miss the glass containers!”

Helpful Report

(English) - Posted 1 week ago

Would you recommend our products to your friends?

“C'est bien traduit en Français”

Helpful Report

(English) - Posted 1 week ago

Would you recommend our products to your friends?

“Die Bestellung war einfach und wurde schnell geliefert. Sie UV-Tagescreme mit Vitamin C ist okay, ist aber schwer am Gesicht zu verteilen, trocknet die Haut aus und hinterlässt am Anfang weiße Spuren. Nicht für tägliche Routine leider. Rétinol- Creme hat schnell zu Reizung der Haut geführt, obwohl ich bisher schon eine ziemlich lange Erfahrung mit Retinolseren hatte. So richtig überzeugt haben mich Eure Produkte doch nicht.”

Helpful Report

(English) - Posted 2 weeks ago

Hallo Olga, Vielen Dank für Ihr ehrliches Feedback und dass Sie sich die Zeit genommen haben, Ihre Erfahrungen zu teilen. Es tut uns leid zu hören, dass die UV-Tagescreme mit Vitamin C für Sie schwer aufzutragen war, die Haut ausgetrocknet hat und weiße Spuren hinterlassen hat. Wir empfehlen, die Creme auf gut durchfeuchteter Haut in kleinen Mengen aufzutragen und sie sanft einzumassieren – oft hilft das, das Produkt gleichmäßiger zu verteilen und Rückstände zu vermeiden. Dass die Creme Ihre Haut ausgetrocknet hat, sollte natürlich nicht passieren. Wir nehmen Ihr Feedback ernst und geben es an unser Produktteam weiter. Auch die Reaktion auf die Retinol-Creme tut uns sehr leid, besonders da Sie bereits Erfahrung mit Retinol haben. Jede Haut reagiert unterschiedlich, aber wir empfehlen grundsätzlich, neue Retinol-Produkte langsam einzuschleichen, um die Haut an die Formulierung zu gewöhnen. Sollten die Irritationen anhalten, raten wir, die Anwendung zu pausieren und ggf. einen Dermatologen zu konsultieren. Wir bedauern, dass unsere Produkte Sie nicht überzeugen konnten, und möchten uns für Ihre Offenheit bedanken. Wenn Sie möchten, beraten wir Sie gerne individuell, um gemeinsam die passenden Produkte für Ihre Hautbedürfnisse zu finden. Melden Sie sich jederzeit bei unserem Kundenservice – wir helfen gerne weiter. Herzliche Grüße Ihr FaceTheory Team

Posted 6 days ago

Would you recommend our products to your friends?

“Je suis très satisfaite des produits de facetheory ça fait 2 ans que j’utilise les produits. Mais il faut revoir la livraison c’est beaucoup trop long.”

Helpful Report

(English) - Posted 2 weeks ago

Would you recommend our products to your friends?

“Great product, my skin feels really nourished”

Helpful Report

(English) - Posted 2 weeks ago

Would you recommend our products to your friends?

“Produits au top. Les seuls qui m'ont aidé à me débarrasser de mon acné hormonale.”

Helpful Report

(English) - Posted 2 weeks ago

Would you recommend our products to your friends?

“I’ve always loved Facetheory products and their service is impeccable. For someone that has sensitive skin with rosacea, I feel very catered towards with their range and even when I’ve had issues, the service is nothing short of attentive. I would 100% recommend facetheory to anyone who is looking to start their skincare journey!”

Helpful Report

(English) - Posted 2 weeks ago

Would you recommend our products to your friends?

“Good products , easy to order and good price too”

Helpful Report

(English) - Posted 2 weeks ago

«
1
2
3
4
5
»

facetheory is rated 4.7 based on 37,589 reviews