facetheory Reviews

Name: facetheory
Address: 145-147 St John Street, London
Rating: 4.71

4.7 Rating 37,182 Reviews

95 %

of reviewers recommend facetheory

4.7

Based on 37,182 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

07961785402

Email:

help@facetheory.com

Location:

145-147 St John Street
London
EC1V 4PW

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facetheory 5 star review on 7th October 2024

Rachel Youds

facetheory 5 star review on 20th September 2024

Constantine Ngankam Nanhtcheu

facetheory 4 star review on 19th August 2024

1912

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Facetheory was recommended by my friend and am throughly thrilled with the results. I can see that my marks have faded considerably of just using product after 4 weeks. Definately recommend to my family and friends.”

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(English) - Posted 5 days ago

“Love these products. I have tried many products, some very expensive. I have very dry, mature skin these products work so well for me”

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(English) - Posted 5 days ago

“Don’t like the new products or the packaging. You no longer sell the gel cleanser that I loved and I don’t like cream cleansers. Unfortunately I won’t be purchasing from you again. I have now found a better cleanser with another company so will be moving over to their products. Such a shame.”

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(English) - Posted 5 days ago

“Superb products as always Concentrated and trully work”

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(English) - Posted 5 days ago

“Really love Facetheory's products! They're good quality for affordable prices and have made my skin happier and healthier. I also really appreciate the simplicity of product choice, without too many options and with good customer service that gives simple reccomendations without over-selling products. I've bought things both for myself and my mom and we're both very satisfied. Though I did like the old packaging more... the new one doesn't have the colours to differentiate the products so it's harder to tell them apart on the bathroom shelf!”

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(English) - Posted 5 days ago

“I’m not sure why they decided to change the packaging. I’ve been using this product for a long time and really like it. However, the new packaging feels messy, and I really don't like it.”

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(English) - Posted 6 days ago

“Depuis le changement de packaging, certaines formules ont changé et c'est moins agréable/efficace. Délais de livraison longs (merci le Brexit...).”

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(English) - Posted 1 week ago

“Super cosmetic. Very fast delivery.”

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(English) - Posted 1 week ago

“MARAVILLOSO!”

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(English) - Posted 1 week ago

“Best cosmetic brand ever. Products are nice on my skin- clean and nasty-free. Well priced and I love the design of the new branding. Would love to see more body stuff in bigger bottles- haven’t bought body stuff yet as it seems to come in the same sizes/prices as the face stuff and I think I would go through it too quickly!”

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