facetheory Reviews

Name: facetheory
Address: 20-22 Wenlock Road, London, London Borough of Hackney
Rating: 4.71

4.7 Rating 37,385 Reviews

95 %

of reviewers recommend facetheory

4.7

Based on 37,385 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

07961785402

Email:

help@facetheory.com

Location:

20-22 Wenlock Road,
London
London Borough of Hackney
N1 7GU

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facetheory 5 star review on 4th January 2025

Lorna Welsh

facetheory 5 star review on 7th October 2024

Rachel Youds

facetheory 5 star review on 20th September 2024

Constantine Ngankam Nanhtcheu

facetheory 4 star review on 19th August 2024

1913

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pourquoi aucune date de fabrication du vos produits indiquée?”

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Posted 1 year ago

“After using products, my skin was getting worse, popped a pimple on my face.”

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Posted 1 year ago

“I haven't seen the results I want”

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Posted 1 year ago

Hi, Thank you for your feedback and I'm sorry to hear that you haven't achieved the results you were hoping for. It may be that we have alternative product that is better suited for your skin. We would be happy to assist you with this. Please send us an email at help@facetheory.com and we are happy to help. Thanks

Posted 1 year ago

“I have found this product drying my skin it has made it look very dry which my skin isn't. So disappointed with my purchase. Mrs Mason”

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Posted 1 year ago

“the dispenser of the serum is not working properly. one time something comes out and the other time it doesn't. I like the cream”

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Posted 1 year ago

Thank you for taking the time to let us know about your experience with facetheory. I have asked customer service to check this for you and to get in touch via email. Thanks, Facetheory Team

Posted 1 year ago

“Feels nice and is easily absorbed. Not noticing any difference yet in my dark circles but the packaging does state that results are seen at around 28 days (I am only 14 days in). I’ll keep going with it and hope to see results soon.”

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Posted 1 year ago

“J'ai été décue de l'effet de la crème contour des yeux”

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Posted 1 year ago

Bonjour, Merci pour votre retour et je suis désolé d'apprendre que le produit n'a pas répondu à vos attentes. Pour certains problèmes de peau, il faudra au moins 4 semaines d'utilisation continue pour constater les premiers changements. Si, pour une raison quelconque, vous n'êtes pas entièrement satisfait d'un achat facetheory et ne remarquez aucune amélioration visible de votre peau dans les 365 jours, envoyez-nous simplement un e-mail à help@facetheory.com pour un échange ou un remboursement gratuit. Merci Facetheory

Posted 1 year ago

“I do not feel like the face theory moisturiser has worked and has reacted with my skin badly. This has left me feeling very down and not being able to go out. I am sure this works for others but unfortunately not for me.”

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Posted 1 year ago

Hi, We are so sorry to hear that you had a reaction. There are many elements that can increase sensitivity or cause irritation. For example, it may be a specific ingredient in the formula to which you are allergic, or an active ingredient that is simply too potent for your skin. Sometimes it's other products used at the same time or even external/environmental factors. Please get in contact with customer service via help@facetheory.com if you need any help. Thanks Facetheory Team

Posted 1 year ago

“Meh. After a month of consistent use, I see barely any results. Not convinced. Also, the company's annoying spam and their lack of respect when one unsubscribes is very annoying.”

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Posted 1 year ago

Hi, Thank you for your feedback and I am sorry to hear that the product did not meet your expectations. Changes to your skin will take at least a month, but you should follow a new routine for at least three months to gauge effectiveness. If for some reason you're not completely happy with a facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks Facetheory Team

Posted 1 year ago

“Je n'ai pas eu de changement particuliers sur mes comédons, points noirs, boutons et brillance.”

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Posted 1 year ago

Salut, Merci pour votre avis. Nous vous recommandons d'utiliser le produit pendant au moins 4 semaines en continu pour voir les premiers changements. Si, pour une raison quelconque, vous n'êtes pas entièrement satisfait d'un achat facetheory et que vous ne remarquez aucune amélioration visible de votre peau dans les 365 jours, envoyez-nous simplement un e-mail à help@facetheory.com pour un échange ou un remboursement gratuit. Facetheory Team

Posted 1 year ago

“Im having new pimples each day, so im thinking to stop it. however, im in my 1 month period of using the product and honestly I love how it makes my skin so hydrated. So Im 50-50 if I gonna recommend this product or not. Cause I don't know if im having a breakout with the product or its purging. Hopefully, in 3 months I see the true result.”

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Posted 1 year ago

Hello Purging is a common occurrence when starting a new routine however once these pimples have cleared up, your skin will look healthier and clearer than ever. If for some reason you're not completely happy with a facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks, Facetheory

Posted 1 year ago

“Tout les produits ne sont pas forcément adaptés. Le seul produit qui a fonctionné sur ma commande est le Sérum Regenacalm Pro S1 sérum. Les deux autres la crème et le sérum vitamine C n'est ni agréable à appliquer ni fonctionnel.. je suis déçue.”

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Posted 1 year ago

Bonjour, Merci pour votre commentaire et je suis désolé d'apprendre que le produit n'a pas répondu à vos attentes. Nous comprenons que chaque personne est différente et que certains produits cosmétiques peuvent tout simplement ne pas convenir à certains types de peau. Notre politique de retour vous donne la tranquillité d'esprit lorsque vous essayez Facetheory. Si, pour une raison quelconque, vous n'êtes pas entièrement satisfait d'un achat facetheory et que vous ne remarquez aucune amélioration visible de votre peau dans les 365 jours, envoyez-nous simplement un e-mail à help@facetheory.com pour un échange ou un remboursement gratuit. Merci, Facetheory Team

Posted 1 year ago

“Good morning, I have ordererd some products from Facetheory, all the products are good except Regenacalm Serum S1 Pro, I can't see any changes or effective on my skin, there mentioned will get the results about target fine lines, wrinkles, blemishes, acne scars and hyperpigmentation unfortunately I don't see any results yet.”

Helpful Report

Posted 1 year ago

Hi, Thank you for your feedback. We recommend using the product for at least 4 weeks continuously to see any first changes. If for some reason you're not completely happy with a facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks

Posted 1 year ago

“Je n’ai ps eu d’effet espère les produit je ne l’ai utilisé plus”

Helpful Report

Posted 1 year ago

Salut, Merci pour votre avis. Notre politique de retour vous donne la tranquillité d'esprit lorsque vous essayez Facetheory. Si, pour une raison quelconque, vous n'êtes pas entièrement satisfait d'un achat facetheory et que vous ne remarquez aucune amélioration visible de votre peau dans les 365 jours, envoyez-nous simplement un e-mail à help@facetheory.com pour un échange ou un remboursement gratuit. Merci Facetheory Team

Posted 1 year ago

“It's not helping my skin”

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Posted 1 year ago

Hi, Thank you for your feedback and I am sorry to hear that the products did not meet your expectations. If for some reason you're not completely happy with a facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks Facetheory Team

Posted 1 year ago

“Not getting results I thought I was going to get”

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Posted 1 year ago

“It didn’t feel very moisturising and too light for my face”

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Posted 1 year ago

Hi, Thank you for your feedback and I am sorry to hear that the product did not meet your expectations. We understand that each person is different and some cosmetic products may simply not suit some skin types. Our returns policy gives you peace of mind when trying Facetheory. If for some reason you're not completely happy with a facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks Facetheory Team

Posted 1 year ago

“My purchased items been stuck at post in Germany since 18th of May. It’s currently 28th… No progress with the parcel. Shipment of products within the EU takes longer than from US.”

Helpful Report

Posted 1 year ago

Hi We are sorry to hear that your order hasn’t arrived. I understand how frustrating this must be for you. Looking at the tracking of the original order, the delivery was unsuccessfully attempted and will be attempted again. Thanks Facetheory Team

Posted 1 year ago

“Je préfère de crème plus unteuse”

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Posted 1 year ago

“For me personally I wouldn't say this is for any skin type it's literally sucked my skin dry I'm not sure if it's because I don't particularly use anything on my skin usually but I wouldn't say this is the skin care for me”

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Posted 1 year ago

facetheory is rated 4.7 based on 37,385 reviews